Business Details
About
Carpet Cleaning ServiceUpholstery Cleaning ServiceFloor & Tile CleaningAir Duct Cleaning Service
Swan Home Services provides cleaning for carpets, rugs, upholstery, furniture, air ducts, and dryer vents to the Murfreesboro, TN, area.
Location
Hours
Reviews
5.0
185 reviews
5 stars
184
4 stars0
3 stars0
2 stars0
1 star1
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and friendliness of the staff, particularly Ro, highlighting their punctuality and thoroughness.
Quality of Service
Many reviews noted the exceptional quality of cleaning services provided, with carpets and rugs returning to a like-new condition.
Customer Service
The business received high marks for excellent customer service, including clear communication, accommodating scheduling, and a personable approach.
Value for Money
Customers appreciated the fair pricing and perceived value of the services, often noting that the results exceeded their expectations.
Reliability
While most feedback was positive, there was one notable complaint regarding scheduling and communication issues, indicating a need for improvement in reliability.
- PDPhilip DoverNov 5, 20255.0Ro is the best and the carpet looks amazing!
- CLCarolyn LeathOct 29, 20255.0Right on time, very professional, very personal gentlemen, great job, been coming to our house for many years! Had 5 rugs cleaned and large den carpet
- KCKirstin CrawfordOct 27, 20255.0Excellent service! Quick scheduling and very friendly. They did an excellent job. Our carpet looks fantastic and it was a very fair price. Will definitely use them again.
- TDTeresa DailOct 22, 20255.0Fantastic owner/company. Work is beautiful as is the professionalism. Would HIGHLY recommend.
- NBNanci BauchieroOct 22, 20255.0Ro and Joe were professional and kind and thorough! Our two white couches needed a lot of work and our stairs carpet was filthy to be honest. Both look amazing. We have had many people come in to clean furniture and carpet and nobody ever did as thorough a job as these men did. Would be happy to recommend!
Frequently Asked Questions About Swan Home Services
Is it safe for kids and pets?
Our upmost concern is always for the safety of our clients as well as our technicians.
We would never use products in our customers homes that we wouldn’t use in our own homes. We do not use harsh chemicals. We use detergents that are safe, effective, industry and manufacturer recommended.
Do you clean rugs in the home?
We prefer to remove rugs from your home and clean them at our facility. This enables us to provide the best possible cleaning and will return it to you in pristine condition. We provide free delivery and pickup.
What services do you provide?
Swan Home Services's dedicated team of trained cleaning specialists provides exceptional carpet and area rug cleaning, pet stain and odor removal services, fabric protection and air duct or dryer vent cleaning services
How much experience do you have?
Swan Home Services's dedicated team of trained cleaning specialists provides exceptional carpet and area rug cleaning, pet stain and odor removal services, fabric protection and air duct or dryer vent cleaning services
Are you license and Insured
Yes, we are fully licensed and insured
How long does it take for the carpet to dry?
The normal drying times are 6 to 8 hours. The carpet is damp to the touch. Depending on the weather conditions, humidity indoors and outdoors, and air flow in the home, the drying time could vary.
What cleaning method or process do you use to clean carpet?
We use multiple cleaning methods. Our primary cleaning process is hot water extraction, most people refer to it as (steam cleaning). Hot water extraction is recommended by the majority carpet manufacturers as the preferred method of cleaning.
Is the carpet soaked?
Not at all. We use very little water during the rinsing phase of cleaning.
We use the one the most powerful truck-mounted extraction units in the industry that thoroughly rinses your carpet leaving it damp to the touch
Do you clean oriental rugs?
Yes, Swan Home Services specializes in cleaning all sizes and qualities of both oriental and area rugs, using techniques tailored to each type.
Is there a difference between oriental rugs and area rugs?
Oriental rugs are usually hand-knotted, made from high-quality wool, and often have special dyeing methods. In contrast, area rugs can be made from various materials and are often machine-made.
How long does it take to wash a rug?
Cleaning a rug usually takes about 5 to 7 days, depending on its size and condition.
Do you pick up and deliver rugs to be cleaned?
Yes, we provide pick-up and delivery services. Our team will collect your rug, clean it, and return it to you, ready to be laid out.
Do you provide rug pads?
Yes, we offer high-quality, custom-cut rug pads to enhance safety and protect your flooring.
Is Swan Home Services safe for kids and pets?
Yes, Swan Home Services uses detergents that are safe and recommended by industry standards, avoiding harsh chemicals to ensure safety for kids and pets.
What cleaning services does Swan Home Services provide?
They offer carpet and area rug cleaning, pet stain and odor removal, fabric protection, air duct, and dryer vent cleaning services.
Do you clean rugs at my home or at your facility?
Rugs are removed from your home and cleaned at their facility for the best care, with free delivery and pickup included.
Are Swan Home Services technicians licensed and insured?
Yes, they are fully licensed and insured to provide cleaning services.
How long does it take for carpets to dry after cleaning?
Carpets typically dry in 6 to 8 hours, depending on indoor and outdoor humidity and airflow conditions.
What carpet cleaning method is used?
They primarily use hot water extraction (steam cleaning), which is the preferred method recommended by most carpet manufacturers.
Does Swan Home Services provide pick-up and delivery for rug cleaning?
Yes, they offer pick-up and delivery services to collect your rug and return it cleaned and ready to use.
Can you explain the difference between oriental rugs and area rugs?
Oriental rugs are usually hand-knotted from high-quality wool with special dyeing, while area rugs can be machine-made using various materials.
How can nearby places like NOTES and C&M Cabinets and Millwork help customers visiting Swan Home Services?
Customers can visit NOTES for event space if planning gatherings near Swan Home Services, or stop by C&M Cabinets and Millwork for furniture needs, complementing their cleaning services visit.
How do nearby transportation hubs like Exit 81 - Murfreesboro/Shelbyville assist customers?
Exit 81 provides easy access for customers driving to Swan Home Services, making their visit convenient especially for those coming from surrounding areas.
What nearby lodging options are available for customers traveling to Swan Home Services?
Nearby hotels such as Quality Inn Murfreesboro-University Area and Baymont Inn & Suites offer accommodation options for out-of-town customers needing to stay overnight.