Isaacs Pools & Spas

Reviews

• WE

  Wayne Ellzey

  6 days ago
  5.0
  The experience I had with Isaacs Pools & Spa was great! Rusty and Brandon were very professional, knew what to do and communication was first rate. I would recommend them to anyone!
• SH

  Sheepdog and Angus The Adventure Dog Hike

  Dec 12, 2025
  5.0
  I recently sought to compare information and pricing on upgrading some components on my 7 year old Jacuzzi hot tub. I also had a error message that needed to be addressed and decided that having a maintenance call and doing the upgrades at the same time would maybe save time and money. I had done some research on line so I had some general information on options but I still had a few questions. The first business I talked to never asked any questions when I suggested I was interested in a salt water conversion. They just gave me a price and said no problem just call when you're ready for the install. Our "discussion" (or more like transaction) was over in about 3 minutes. I also took note they didn't have any Jacuzzi brand hot tubs on their showroom anymore but since they had previously sold Jacuzzi I figured the salesman had no reason to steer me wrong and knew what he was talking about. Still the whole situation gave me the used car salesman vibes and the price seemed kind of high. I decided to call Issacs for a second price quote. What I encountered with Issacs was completely different. The moment I spoke to the technician it was obvious he was extremely knowledgeable and was very thorough. Instead of just agreeing to install a salt water conversion I was inquiring about or wanting to sell me a product, he questioned why I wanted to make the conversion and what I hoped to achieve. We spent the better part of the next 20 minutes talking about what I hoped to achieve and the options. He was very forthcoming with information available but because my hot tub was a little older he said he wanted to confer with a Jacuzzi technician in California to make sure we had every part of the puzzle solved and all the information was presented to me to make the best decision. Over the next 2 days we exchanged a few more phone calls and I can say he went above and beyond to help me. In the end I was not sold something I did not need for the sake of making money and I was scheduled for the maintenance my unit needed. They were able to schedule my appointment earlier than expected and the service techs showed up promptly. They were both extremely professional and knowledgeable. They worked quickly and all my issues were addressed fully. I will be a lifelong customer of Issacs from here after. I cannot say enough about them from the office to the field, customer service is 5 stars all the way through!
• MW

  Michael Williams

  Dec 2, 2025
  5.0
  Ashley came and did a drain and refill on my hot tub. The whole process was smooth and easy. Ashley explained everything, cleaned the shell, filters, and made sure all my levels were perfect before leaving. My spa looks brand new again. GREAT SERVICE!!
• MB

  Michael Brown

  Nov 10, 2025
  5.0
  Paul did amazing and as always, Mary is wonderful. Great staff. Would recommend to anyone. Above and beyond customer service. Family.
• KR

  Kim Rowe

  Oct 23, 2025
  5.0
  This is the best spa and pool business I’ve ever delt with . Their service techs Rusty and Brandon are exceptional. I did not at any time think that they were not trustworthy and that’s huge for me ! They were both very knowledgeable and quick. This was the second time they’ve come to my home and both times were exceptional service. I am also dealing with Tracy now for a different issue and she is also exceptionally kind , and helpful . I truly like these folks and will continue to do business with them.?Thank you Isaacs Pools !

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