Business Details
About
Rent To Own StoreFurniture Rental ServiceAppliance Rental ServiceElectronics StoreComputer RentalAaron's Inc
Visit our Aaron's store located at 803 20th St NW , Cleveland, TN, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you
Details
- DebitAvailable
- Cash onlyNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
170 reviews
5 stars
116
4 stars
24
3 stars
6
2 stars
4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for rudeness and poor communication.
Delivery Issues
Several customers reported problems with delivery times and communication regarding their orders, leading to frustration and dissatisfaction.
Product Quality
There are complaints about the quality of products and issues with replacements, with some customers feeling they were not adequately supported when problems arose.
Positive Experiences
Despite some negative feedback, many customers expressed satisfaction with their overall experiences, highlighting friendly staff and good service.
- TMTeri MorrisDec 27, 20252.0Not that friendly
- DSDawn SwaffordNov 4, 20255.0Jarvis and Tyler did a great job. respectable, fast, friendly and deserves the 5 stars
- RBRobyn BoatrightSep 11, 20251.0I ordered a loveseat 2 weeks ago and aarons keeps giving me delivery dates. The love seat is in the store. They suck.
- TRtyler RobinsonAug 12, 20255.0I had a great experience at Aaron’s thanks to Ashley and Margaret, the assistant manager. Both were friendly, professional, and made the whole process easy to understand. They went above and beyond to help me find what I needed and get everything set up quickly.
- DHDakota HodgeMar 9, 20231.0Will never be doing business with this location ever again. The lady in store was super sweet. We chose our delivery time as 2-3 and they didn’t show up till after 3 the first time. The dryer ended up not working. They told us we needed to get a new plug but we told them the landlord himself has checked it and used it multiple times and it was the right voltage. So they took back the dryer and said they would let me know if they plan on coming back that same day or whenever they could. They never called back so I called them a little after 5 and scheduled 2days later for the same exact time. Here it is the day of the new delivery and it hit 3 so I called and john told me they would be here in 30/35 min I told him I needed to pick up my husband at 3:30 and John said he would call the driver to let him know to try to hurry to drop it off so I waited and waited still know one showed up I called them again around 4:45 and John said at first they knocked on my door and but know one answered. Which is a lie because I had to get someone else to pick up my husband just so I could stay home. John then said he would call me back to figure out what happened. At this point I’m beyond irritated and told him to just pick up the washer and to cancel our account and that we are going somewhere else. John called back and said he told them to show up after all there drop offs because I had to be somewhere at 3:30 but never informed me of such then said they would show up in 30mins which was at 4:45. Now it’s 5:45 and they still haven’t picked up the washer. I find this to be completely unprofessional. Especially with how they delt with the situation. It’s not my problem they don’t know how communicate properly with their drivers or customers. If you want to save yourself a headache take your business else where.
Frequently Asked Questions About Aaron's
How does lease to own work at Aarons?
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What is Aaron's rent-to-own program and how does it work?
Aaron's rent-to-own program lets you lease items with periodic payments. After completing all lease payments or choosing an early purchase option, you own the merchandise. No large upfront payment is required, and credit history is not mandatory for approval.
How do I start the application process for leasing at Aaron's?
You can apply online at Aarons.com to shop and lease online, or fill out an application in-store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What information do I need to provide when applying for a lease?
You may need to provide name, contact info, SSN, government ID, residence and income information, and references if applicable. This applies both online and in-store applications.
What are the store hours for Aaron's in Cleveland, TN?
Aaron's Cleveland location is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and closed on Sundays.
What payment methods does Aaron's accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
Does Aaron's offer delivery and pickup services?
Yes, Aaron's provides in-store pickup, curbside pickup, delivery, and same-day delivery services for customers.
Can Aaron's move my leased merchandise if I relocate?
Yes, Aaron's will move your leased merchandise for you if you move within 15 miles of your current residence.
What nearby places can I visit when shopping at Aaron's in Cleveland?
Nearby the Aaron's store, you can visit México Lindo Mexican Restaurant for dining, The MG'S Estates antique store for shopping, and BonLife Coffee Roasters café to enjoy coffee before or after your visit.
Are there any public services near Aaron's in Cleveland to assist customers?
Yes, the Cleveland Post Office and United States Postal Service are nearby, which can be helpful if you need mailing services when visiting Aaron's.
What entertainment or recreational spots are close to Aaron's for families?
Unity Dance Studios offers dance classes and recreational sports activities, and The Aquatic Den pet store nearby is a fun stop for aquatic pet enthusiasts.