Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
640 reviews
5 stars
522
4 stars
59
3 stars
19
2 stars
10
1 star
30
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers appreciated the helpfulness and knowledge of sales associates, with many mentioning a pressure-free environment.
Delivery Service
Delivery was frequently praised for being timely, professional, and courteous, although some customers experienced issues with unpacking and setup.
Product Availability
Several customers expressed frustration with stock availability and communication regarding delivery timelines.
Customer Service
Mixed feedback on customer service, with some praising responsiveness while others reported issues with miscommunication and lack of support.
- LWLevay WagnerDec 27, 20255.0The helpful service employee changed by dryer from pick up yo delivery last minute. They were very communicative. The over all experience was very pleasant. We like the dryer.
- KPKi PatokiDec 26, 20251.0I went in today determined to buy furniture and after browsing for a while, I finally found a sofa I absolutely loved. I made myself comfortable and waited about 25–30 minutes, but no one approached me, so I eventually had to flag someone down.Unfortunately, the experience went downhill from there. The associate didn’t seem familiar with the product or the purchasing process and had to leave several times to speak with a supervisor, which I understood but made the process very slow. On top of that, the area was uncomfortably hot and the associate had a strong odour, which made me feel quite nauseous, so I kept my distance and just wanted to complete my purchase as quickly as possible.After all of this, I was told that nothing was available in stock and that delivery for the couch would take 27 days. By that point I was frustrated, not feeling well, and decided to leave and order online instead. I was ready to buy that day, but this experience really discouraged me, and I do not think I’ll be back.🤢
- MBMary BensonDec 24, 20255.0Excellent delivery service. Delivery men were extremely courteous and professional. Great service from purchase, special order , time and the delivery
- DLDave LazaroDec 21, 20255.0"Amazing experience with Brenda Nobel! She was incredibly helpful in selecting the perfect appliances for us - we got a great washer, dryer, and electric range. Brenda walked us through the whole process, answered all our questions, and even helped us apply for financing. Her knowledge and patience made the experience super stress-free 😊. Highly recommend working with her if you want top-notch service!"
- BWBryant WenzelDec 11, 20255.0I have worked in retail for 30+ years and I know people make mistakes. The only real issue was we bought the chair in October I phoned December 9 because it was supposed to be here at the end of November and to my surprise they were delivering it on the 11th without even letting me know it was here…. Everything was good though I was able to get the time off work to come And be available for the delivery drivers which have been wonderful to deal with both times they did a delivery. And then I can’t remember if we got drop off and we set it up or drop off and they take all the packaging with them so maybe that could’ve been more clear when they dropped it off. Overall, though the experience was good, the sales person was awesome. We went in for a fridge and stove and left with a fridge, stove chair and couch. 🙂
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the purchased item. Please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee?
Yes. If you find the same brand and model at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes. Orders can be canceled and refunded at any Brick location prior to delivery or pickup. Refunds return to the original payment method, with deposits on special orders being non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, cash, financing, Mastercard, and Visa as payment options.
What pickup and delivery options are available?
The Brick offers curbside pickup, delivery, and no-contact delivery services for your convenience.
What are The Brick's store hours in Prince Albert?
The Brick is open Monday to Friday from 10:00 to 19:00, Saturdays 10:00 to 18:00, and Sundays 11:00 to 17:00. Holiday hours may vary, for example on November 11 the store opens from 12:00 to 17:00.
Which brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, electronics, and mattresses.
Is The Brick wheelchair accessible?
Yes. The store provides wheelchair accessible entrance and parking, alongside in-store shopping with accessibility considerations.
What are some nearby places to visit when visiting The Brick at 1403 Central Ave, Prince Albert?
Nearby you can visit Milo Silver for jewelry shopping, Western Union for financial services, and Ukreations for flowers and gifts. After shopping, you might enjoy CJ's Climb and Play park if visiting with children.
How does proximity to Gateway North Mall benefit customers visiting The Brick?
Being close to Gateway North Mall, customers can easily combine their Brick visit with shopping at retail stores like BOOTLEGGER, Dollarama, and specialty shops such as Carlton Cards. This makes for a convenient one-stop shopping experience.