Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA Moose Jaw has the best articles and products for your renovation, construction, and home decoration projects.
Location
Hours
Reviews
4.0
367 reviews
5 stars
175
4 stars
109
3 stars
39
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude behavior and lack of assistance.
Product Availability
Many customers expressed frustration with stock shortages and delays in receiving ordered items, leading to dissatisfaction.
Delivery Issues
Numerous reviews highlighted problems with appliance deliveries, including poor communication and missed delivery dates.
Warranty Concerns
Customers reported dissatisfaction with warranty processes and the lack of support for defective products.
Store Experience
While some customers enjoyed their shopping experience due to friendly staff and good selection, others noted disorganization and long wait times.
- NHNick HughesOct 27, 20251.0bought a washer and dryer combo from them and the washer stopped working less than 2 years later. they tell you that you have to buy a warranty from a completely different company (Comerco) if you want more than the 1 year *Manufacturer* warranty. RONA DOES NOT PERSONALLY IN ANY WAY GUARANTEE THE PRODUCTS SOLD IN THEIR STORE, EVEN MAJOR APPLIANCES, WILL WORK RELIABLY. The responsibility is offloaded to someone else. The paying customer with a RONA receipt is expected to do ALL the legwork. Contact the manufacturer. Contact Comerco. "Shop in a store with a door", they tell you. Just order online as direct from the manufacturer as you can, is what my experience has taught me.
- AAAndrewOct 14, 20251.0phones haven't "worked" for 2 weeks, and won't refund an order they put in months early. I am just going to put my company orders through Home Hardware, I guess a bonus for switching is Rona is owned by Americans.
- RSRuss StephansonSep 20, 20251.0Ordered cabinets which arrived from the factory damaged. Rona owns the company that manufactures them. Then when they sent the wrong door they told me I was wrong about the size of the door that I measured in our kitchen. Then their employee quit and I had to start all over again as they have no system to keep their teams up to date..
- LHLaurie HysuickSep 18, 20251.0I had been in on Monday and repeatedly called asking if items had arrived yet that were supposed to be in since the 3rd. They all said no nor did they off to do a transfer which I had learnt from another another store in Regina which had 54 items. no employees bothered to offer this service to me. By the time I found out it was too late and I would’ve had to wait another week. I even talked to the customer service girl who called me back this morning and still said she didn’t know when they’d come. Horrible customer service and the seasonal manager just offered next week transfer since by the time I found out it was too late for this weeks truck. Employees don’t care or don’t know, which means managers are failing
- CHColin HallmarkJul 28, 20255.0Always very helpful and knowledgeable staff, good place to buy general diy items.
Frequently Asked Questions About RONA Moose Jaw
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Moose Jaw's return policy?
You can return most products within 90 days in original condition with receipt for a refund, exchange, or store credit. Exceptions apply, please check our website for details.
How can I check the status of my order?
Check your order status online using your order number and email or by logging into your RONA account. Email updates will be sent if your order status changes.
Does RONA Moose Jaw offer delivery services?
Yes, delivery is available. Parcel delivery is free for purchases over $49. Truck delivery is offered for large items at most stores with a fee of $79. Contact us or visit our website for details.
What are the store hours for RONA Moose Jaw?
Open Monday to Saturday from 8:00 AM to 7:00 PM and Sunday from 9:00 AM to 6:00 PM. Holiday hours may vary; for example, on November 11, 2025, we open from 8:00 AM to 6:00 PM.
What types of products does RONA Moose Jaw offer?
We offer a wide range including appliances, bathroom, building supplies, electrical, flooring, furniture, hardware, heating & cooling, home décor, kitchen, lighting, outdoors, paint, plumbing, storage & organization, tools, windows & doors, and seasonal items like Christmas trees.
Do you provide installation services at RONA Moose Jaw?
Yes, we offer many installation services including appliance, flooring, roofing, cabinetry, bathroom, plumbing, and more. Check our installation services webpage for details and participating store locations.
What popular brand names are available at RONA Moose Jaw?
We carry well-known brands such as KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, Whirlpool, among others.
Are there any convenient nearby places to eat around RONA Moose Jaw?
Yes, nearby dining options include The Kaur's Kitchen for health food, Wok Box for Asian cuisine, Red Swan Pizza for pizza and Canadian dishes, Subway for sandwiches, and Streets Steakhouse & Bar for steak and drinks.
What automotive services are available near RONA Moose Jaw?
Nearby automotive services include Knight Ford Lincoln and Velocity Ford for dealership and repairs, Mr. Lube and Tires for oil changes and tire services, Shelan Dueck Product Specialist car dealer, and Cruisers CARSTAR Moose Jaw for auto body repair and glass services.
Can I conveniently combine a home improvement visit with other local errands near RONA Moose Jaw?
Yes, near RONA Moose Jaw you will find useful places such as The Brick for furniture and appliances, Henderson Insurance Inc., and Co-operators insurance agencies, as well as Gymtastiks of Moose Jaw for fitness. This makes it easy to manage multiple errands in one area.