Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
2,413 reviews
5 stars
2,144
4 stars
141
3 stars26
2 stars18
1 star
84
What are people saying?
AI-generated from recent customer reviews
Service Quality
Overall, customers praised the service quality, highlighting professionalism and attentiveness from sales staff.
Delivery Issues
Several customers reported problems with delivery, including lack of assembly assistance and missing parts.
Customer Experience
Many reviews reflected a positive shopping experience, with customers appreciating the warm welcome and helpful advice from staff.
Product Satisfaction
Customers expressed satisfaction with the quality and condition of the products received.
Communication Problems
Some customers experienced poor communication regarding delivery schedules and service follow-ups.
- MGMélissa Graus3 days ago5.0J’ai vraiment eu la meilleure équipe. En commençant par mon vendeur Daniel, mais qui est avant tout un conseiller. Il pose les bonnes questions et nous guide a faire le bon choix. En terminant, l’équipe de livraison. Des hommes sympathiques et efficaces. Ils ont fait la livraison en un rien de temps mais en ce souciant de ne rien abimer. Merci à tous!
- SCSylvain CrevierNov 16, 20255.0Très bon service reçu du vendeur très convaincant il connaît son produit et ses de quoi il parle aimable et très professionnel.merci Monsieur Mehdi pour votre exellent service
- IVIsabelle ValadeNov 15, 20251.0Nous avons commandé l'ensemble de laveuse sécheuse ainsi que l'ensemble frigo et cuisinière . La laveuse fait un bruit tel qu'une souris quand la cuve tourne cest vraiment infernale. Après 3 semaines et demie à me faire garocher chez le manufacturier chez brick les courriels les photos les vidéos etc......Un technicien vient mais il trouve que la laveuse va bien sans attendre le cycle complet et repars en disant que tout est beau ......j'écris a Brick pour leur mentionner et on me dit : Communiquer avec le manufacturier. De plus le technicien nous dit de lire le manuel d'introduction comme si celui-ci avait un impact sur le bruit 🤦♀️ Même pas 1 mois pis le service est dla marde. Lundi l'appel à l'office jai assez donné de chance
- LNLa fille du nordNov 11, 20255.0Très bon service en magasin & très bon service en livraison . J’ai reçu le divans deux jours après l’achat & les livreurs ont été très gentils . Ils m’ont aidé à le déballer , le placer & le monter ! ( ils n’étaient pas obligé étant donné que c’était un démo )
- DLDaniel LeducNov 8, 20255.0Je donne 5 étoiles a toute l'équipe brick sauf un certain Éric qui a finaliser la vente et nous a dit (après qu'on ai payé bien sur) que ma mère de 88ans aurait son fauteuil un mois plus tard et sa table de salle a manger 2 mois plus tard ( elle ne la pas encore )dans son 3 1/2 pour sa nouvelle vie. Assez ordinaire de nous répondre qu'il ne peu plus rien faire et nous lui dire qu'on aurait choisit autre chose ou aller ailleurs pour ses article. Pas très emphatique de sa part mais il a eu sa cotisation pour la vente que Antoine Breton ( lui très sympathique ) avait tout préparé mais malheureusement n'étais pas présent la journée de la vente final. Merci a toute le reste de l'équipe de brick (qui a trouver ca ordinaire eux aussi ) je suis désoler pour Antoine qu'il ai pas toute la commission. Un fils qui ne dit jamais a sa mère qu'il ne peu plus rien faire.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we'll refund the difference. Conditions apply. See our Price Guarantee page for full details.
Can I cancel my order and get a refund?
Orders can be cancelled anytime before product delivery or pickup at any Brick location. Refunds are given to the original payment method; deposits on Special Order items are non-refundable.
What payment methods are accepted at The Brick?
We accept American Express, Cash, Financing options, MasterCard, and Visa.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays 09:00 to 17:00, and Sundays 10:00 to 17:00.
What shopping and delivery services does The Brick provide?
We offer curbside pickup, regular delivery, and no-contact delivery options.
Where is The Brick located and how can I contact the store?
The Brick is located at 130 rue Valmont, Saint-Jérôme, QC J7Y 4Y2, Canada. You can call the store at +1 438-842-1004.
Is The Brick accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking.
What nearby stores can I visit when shopping at The Brick?
Nearby, you can visit Princess Auto for hardware needs, Village des Valeurs for thrift and clothing shopping, and Sherwin-Williams for paint and hardware supplies.
Are there convenient food options near The Brick?
Yes, you can find Sushi Shop for Asian cuisine and Notre-Boeuf-De-Grace for burgers and drinks near The Brick.
Where can I find health and wellness stores near The Brick?
Popeye's Suppléments Saint-Jérôme offers vitamins and supplements nearby.