Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
2,547 reviews
5 stars
2,258
4 stars
155
3 stars26
2 stars20
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Hanane, Samy, and Nicolas.
Delivery Experience
Most reviews highlighted timely and efficient delivery, with polite and professional delivery personnel, although there were some concerns about delivery issues in snowy conditions.
Product Knowledge
Many customers appreciated the knowledgeable staff who provided clear explanations and guidance on product choices.
Post-Sale Support
There were significant complaints regarding after-sales service, particularly concerning unresolved issues with defective products and lack of follow-up.
Overall Satisfaction
While many customers expressed high satisfaction with their shopping experience, some noted issues that affected their overall impression, particularly related to delivery and post-sale service.
- FLFrank Leveille5 days ago5.0J’ai eu un super service de Mme Hanane Merrad!! Elle a prit le temps de m’expliquer au grand complet le materiel !! Toujours souriante et aucune impatience , a l’écoute de nos exigence et notre budget . Comme dans tout on peux pas donné la note de 10/10 mes je donne un 9.9 !!! Vous chercher une bonne place
- GCGuillaume CyrJan 2, 20262.0Nous avons acheter un lit double, matelas et 2 oreillers pareils. Une des 2 oreillers est pas confortable, il semble y avoir un défaut dedans. Il ne veulent l'échanger. Je suis pris avec... service impeccable a l'achat mais aucun service a la clientèle.
- JBJulien BelandDec 31, 20254.0Je prends un 2 minutes pour décrire mon expérience avec le magasin Brick de st-jerome. Pour commencer, nous avons été servi par le conseiller en vente Ali B. Très bon service, il a pris le temps de bien nous expliquer les produits et de bien répondre à nos questions. Par la suite, pour le service de livraison, super service, rapide et efficace. Ils ont été très professionnel. Ils ont fait attention au mur et aux items que nous avons acheté. Le seul petit bémol, c' est qu' ils sont entré avec leurs bottes avec un peu de neige et de saletés. Mais sinon j'ai rien a dire , un service impeccable. Je recommande vivement Brick pour vos achats de meubles et d'électroménager et autres. Un gros merci à Brick.
- LBLionel BarrouilhetDec 29, 20251.0Je met une étoile parce qu'on peut pas mettre zéro. Je met en photo la mise en demeure que j'ai dû envoyer pour pas que mes droits soient bafoué. De plus lors du retour ils nous ont fait attendre alors que pas de client dans le magasin. Si vous comptez offrir un cadeau de chez The Brick à quelqu'un, assurez-vous vous que la personne le déballé dans les 48h et que tout soit conforme pour l'utilisation sans quoi il faudra effectuer une mise en demeure officielle pour faire valoir ce que de droit.
- PDPaul DinelleDec 29, 20255.0Service impeccable avec Mr Daniel filiatrault,et merci pour votre super patience parce-que ça nous a pris la 3 ieme visite pour acheter notre sofa et à toute les fois il nous a reçu avec sa bonne humeur et avec son très bon service c est certain qu on va retourner chez Brick St-jérôme quand on va avoir besoin de autre chose et sans compter la livraison woww tout était parfait Très bon service
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please check the Satisfaction Guarantee page on our website for complete details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we'll refund the difference. Conditions apply. See our Price Guarantee page for full details.
Can I cancel my order and get a refund?
Orders can be cancelled anytime before product delivery or pickup at any Brick location. Refunds are given to the original payment method; deposits on Special Order items are non-refundable.
What payment methods are accepted at The Brick?
We accept American Express, Cash, Financing options, MasterCard, and Visa.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays 09:00 to 17:00, and Sundays 10:00 to 17:00.
What shopping and delivery services does The Brick provide?
We offer curbside pickup, regular delivery, and no-contact delivery options.
Where is The Brick located and how can I contact the store?
The Brick is located at 130 rue Valmont, Saint-Jérôme, QC J7Y 4Y2, Canada. You can call the store at +1 438-842-1004.
Is The Brick accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking.
What nearby stores can I visit when shopping at The Brick?
Nearby, you can visit Princess Auto for hardware needs, Village des Valeurs for thrift and clothing shopping, and Sherwin-Williams for paint and hardware supplies.
Are there convenient food options near The Brick?
Yes, you can find Sushi Shop for Asian cuisine and Notre-Boeuf-De-Grace for burgers and drinks near The Brick.
Where can I find health and wellness stores near The Brick?
Popeye's Suppléments Saint-Jérôme offers vitamins and supplements nearby.