Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
4,035 reviews
5 stars
2,784
4 stars
453
3 stars
167
2 stars
99
1 star
532
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by staff, particularly mentioning individuals like Ali, Michel Goudreau, and Omar.
Delivery Experience
Customers generally reported positive experiences with delivery, highlighting the efficiency and friendliness of the delivery team.
Product Issues
Some customers expressed dissatisfaction with receiving damaged products and the lack of support from customer service regarding returns and exchanges.
Sales Pressure
Several reviews noted a lack of pressure during the sales process, which customers appreciated.
Communication Issues
There were complaints about difficulties in reaching customer service by phone and unclear return policies.
- MNMarie Claude NefosseNov 13, 20251.0Si j aurais pu mettre 0 etoile je l'aurai fait. Tres mauvais service a la clientele apres un achat en ligne je reviens moins de 24hrs apres la cueillette et ne veulent aucunement aider pour un echange ou remboursement et me dit que je suis obliger de garder l'achat et en faire un autre si je suis pas satisfait. Que des que le tape original est enlever c'est considere que le produit est ouvert et aucn echange possible puisque le tape qui ferme la boite de la tele est pasmle meme. Tout le reste est dans son etat neuf et refuse tout.compromis. Nous sommes maintenant 1 semaine plus tard le vendredi 21 novembre a 12h05 et aucun retour suite a leur demannde de leur contacter a un autre courriel. Sa semble etre pour faire semblant sur google qu'ils s'occupent de nos avis et par la suite silence radio apres 5 jours ouvrables, vraiment pas du bon service a la clientele, je ne recommenderais pas a personne aller chez competiteur
- PCpascal corbeilNov 12, 20251.0Service pourri. C’est long c’est long c’est long je pouvais je mettrais 0 voir -4 étoiles. Reçois ma commande de sommier mercredi pm et les dessous sont tous déchiré. Je dois m’habiller et me rendre en magasin pour chialer, ENCORE UNE FOIS, là on doit attendre remballer, redonner et se faire livrer d’autres sommiers encore une fois. Pour de vrai j’ai vraiment hâte de ne plus mettre les pieds dans ce magasin. Les poils me dressent sur les bras juste à y penser, je crois même qu’à l’idée d’entendre leur nom je fais de l’urticaire.
- MMMiri MagoNov 5, 20254.0The delivery was ok. They wait for me because a day before, I was annouced as the 11th delivery, the 10th delivery at 35 minutes away from me. Arround 11h45. Today morning 8h20 I received a message that they'll be at the address in 13 minutes.... Brick called me, told them to wait for me. Happy end! I am wondering what was if I were unavailable until the hour announced a day before? Better to avoid changes on the last minute!
- TCTristan CarpentierNov 3, 20251.0Je déconseille fortement d’acheter des électroménagers chez The Brick. Dès l’entrée en magasin, le service est médiocre, deux vendeurs discutent entre eux au milieu du plancher sans même prendre la peine de venir offrir leur aide. On se sent complètement ignoré. La situation s’est aggravée à la livraison le réfrigérateur, payé plusieurs milliers de dollars, est arrivé endommagé. Les livreurs ont insisté pour que nous acceptions le produit malgré les dommages, en prétextant que nous avions seulement 48 heures ouvrables pour régler ça avec le magasin. Aucune compassion, aucun professionnalisme juste l’impression qu’ils veulent se débarrasser du problème. Lorsque nous avons communiqué avec le magasin, le service à la clientèle a été inadmissible car c’est 48 heure non ouvrable selon la « politique » Leur “solution” un crédit de 123 $ pour un appareil haut de gamme abîmé ! C’est littéralement se moquer des clients. Aucun suivi sérieux, aucune volonté réelle de corriger la situation. On se fait promener de service en service, sans résultat concret. Après cette expérience, je peux dire que The Brick ne respecte ni ses clients ni la valeur de leurs achats. Mieux vaut acheter ailleurs, dans une entreprise qui comprend le sens du mot service et qui assume ses erreurs. À éviter absolument pour tout achat d’électroménagers.
- JLJordan LafranceOct 30, 20251.0Je modifie mon avis , espérant avoir un retour positif . J'ai acheté mes electro en septembre nous les avions réserver ils étaient en stock à ce moment j'ai donné un dépot pour être sure de les avoir . Cependant , j'étais censé de faire livrer le tout aujourd'hui . J'ai du appelé par moi-même ( sans avis ) pour me faire dire que le frigidaire et la sécheuse n'était pas en stock . Au téléphone ob me dit alentour du 22 novembre ensuite en changeant de personne on me dit le 6 novembre. J'aurais probablement pris autre chose ou ailleurs mes electros avoir su qu'on aurait donné mes electro à quelqu'un d'autres . J'espère avoir des nouvelles avec un retour positif et une solution aujourd'hui afin de corriger mon avis mais je suis très très TRÈS déçu .
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference. Conditions apply; visit their Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled anytime before product delivery or pick up by visiting any Brick location. Refunds are issued to the original payment method; cash payments are refunded by debit card or cheque. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
Extended warranties can be added during in-store or online purchase, or up to 30 days after receiving your product by visiting a store. During online checkout, select warranty options for eligible products.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas and contracts third-party couriers for others. Some products ship via Canada Post. Delivery is not available to the United States.
What installation and assembly services does The Brick offer?
The Brick provides professionally licensed installation and assembly for appliances, electronics, and furniture at competitive prices. Details are available on their Installation and Assembly page.
What are the store hours for The Brick in Saint-Hubert?
Monday to Friday, 10:00 AM to 9:00 PM; Saturday, 9:00 AM to 5:00 PM; Sunday, 10:00 AM to 5:00 PM. The store is also open 10:00 AM to 9:00 PM on holidays like November 11, 2025.
Which payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment methods.
What are some notable stores near The Brick in Saint-Hubert?
Nearby stores include Multi Luminaire for lighting and home goods, Mobilia for furniture and mattresses, and Structube for furniture. Customers can visit these locations for complementary home furnishings and decor.
Are there any fitness or recreational centers near The Brick?
Yes, Club Piscine Super Fitness St-Hubert is nearby for hot tubs and pools, and BoonSingh Muay Thai Original offers martial arts classes. Customers can combine shopping with wellness activities in the area.
How can nearby places help customers visiting The Brick?
Customers can use nearby locations like the Porsche Rive-Sud car dealer for automotive needs or the SAQ Dépôt liquor store for beverages, making their visit to The Brick part of a convenient shopping trip.