Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
4,249 reviews
5 stars
2,974
4 stars
471
3 stars
167
2 stars
102
1 star
535
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the excellent service provided by staff, particularly highlighting the helpfulness and attentiveness of sales representatives like Ali and Manon Trudeau.
Delivery Experience
Customers reported positive experiences with delivery, noting punctuality, professionalism, and courteousness of the delivery team.
Communication Issues
Several reviews mentioned difficulties in communication, particularly regarding delivery updates and reaching customer service by phone.
Product Availability
Some customers expressed frustration over product availability and delays in delivery, indicating a need for better inventory management and communication.
- AGAmine Ghrabli1 day ago1.0Aucun respect. J'ai acheté un matelas et une base de lit au boxing day en plus de payer pour un service de reprise de mon ancien matelas. Brick est venu me livrer non seulement la mauvaise base de lit, mais ont aussi refusé de prendre mon ancien matelas malgré la facture. De plus, après avoir avoir reorganisé une visite de la livraison pour pour prendre mon ancien matelas, ils ont ENCORE refusé de le prendre malgré la facture, preuve à l'appui et redémontré aux livreurs, ça vous donne un peu une idée de l'attention donnée aux clients quand vous leur aurez donné votre argent et que leur interêt est comblé
- DMDominik Marier3 days ago2.0Il est très difficile de joindre le service à la clientèle de ce magasin par téléphone. Selon mon expérience, ils répondent rarement, voire jamais. Il faut absolument se déplacer en magasin pour parler à quelqu’un et tenter de régler un problème, et même sur place l’expérience est plutôt pénible. Pourtant, l’achat en tant que tel s’était bien déroulé.
- RDRichard DesjardinsDec 28, 20255.0Une expérience d’achat vraiment exceptionnelle ! Mme Manon Trudeau a été d’une gentillesse et d’un professionnalisme remarquables. Elle a pris tout le temps nécessaire pour bien nous écouter, répondre à nos questions et nous conseiller pour l’achat de notre base de lit électrique ajustable. On s’est sentis en confiance du début à la fin. Un service humain, attentionné et sincèrement apprécié. Merci infiniment !
- NEN'CHO Xavier EdouardDec 18, 20255.0J'ai effectué des achats ce mercredi 17 décembre 2025 avec l'accompagnement de M.Reda, conseiller en vente. Ma conjointe et moi avons été bien accueillis et il a été à notre disposition pendant toute la durée passée au Magasin. Prévu pour effectuer un achat de refrigerateur, nous avions acheté des matelas, des bases de plate-forme et des surmatelas. Sa bienveillance, sa patience et sa courtoisie nous ont stimulé à acheter plus. De plus, il repondait à toutes nos préoccupations, nous conseillait dans le choix des categories d'articles. Tenant compte de notre contrainte de temps de livraison, il a planifié une livraison très proche. Il prenait le temps de passer en revue notre facture et nous expliquait les détails de celle-ci et le plan de financement accordé. Nous étions bien ravi d'avoir bénéficié de ses conseillers et sommes engagés à y revenir pour des achats futurs.
- RRR RDec 14, 20251.0***They do no answer the phone, I spent an hour calling in, none of the extensions was answered. I had to go to the store and saw all the sales people just sitting around on their phones*** I purchased a washer dryer combo, online, on November 22nd, chose my delivery date for December 14th. This store became my point of contact for the delivery. I didn't receive any confirmation or follow-up to this until I physically went to the store and inquired about it. I was then told that the washer was not in stock and that it might be in stock on December 20th but there was no guarantee and that I would just need to wait to see what happens. They offered to find me a model in stock but the sales person was not given any details and started showing me models that weren't equivalent to what I purchased, then proceeded to get upset that I was not satisfied with his suggestions. I told him that if he couldn't find a solution that was equal or superior to what I purchased, then I wasn't interested. I then proceeded to ask for a refund at which point, the store manager asked if I found a replacement model, I told him no and that the service I received was terrible. He proceeded to ignore me and moved along. I received my ~$2000 refund and walked away. An absolutely abysmal experience and I will dissuade anyone choosing this store.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is the return policy at The Brick?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price by The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference. Conditions apply; visit their Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be canceled anytime before product delivery or pick up by visiting any Brick location. Refunds are issued to the original payment method; cash payments are refunded by debit card or cheque. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
Extended warranties can be added during in-store or online purchase, or up to 30 days after receiving your product by visiting a store. During online checkout, select warranty options for eligible products.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas and contracts third-party couriers for others. Some products ship via Canada Post. Delivery is not available to the United States.
What installation and assembly services does The Brick offer?
The Brick provides professionally licensed installation and assembly for appliances, electronics, and furniture at competitive prices. Details are available on their Installation and Assembly page.
What are the store hours for The Brick in Saint-Hubert?
Monday to Friday, 10:00 AM to 9:00 PM; Saturday, 9:00 AM to 5:00 PM; Sunday, 10:00 AM to 5:00 PM. The store is also open 10:00 AM to 9:00 PM on holidays like November 11, 2025.
Which payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment methods.
What are some notable stores near The Brick in Saint-Hubert?
Nearby stores include Multi Luminaire for lighting and home goods, Mobilia for furniture and mattresses, and Structube for furniture. Customers can visit these locations for complementary home furnishings and decor.
Are there any fitness or recreational centers near The Brick?
Yes, Club Piscine Super Fitness St-Hubert is nearby for hot tubs and pools, and BoonSingh Muay Thai Original offers martial arts classes. Customers can combine shopping with wellness activities in the area.
How can nearby places help customers visiting The Brick?
Customers can use nearby locations like the Porsche Rive-Sud car dealer for automotive needs or the SAQ Dépôt liquor store for beverages, making their visit to The Brick part of a convenient shopping trip.