Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,625 reviews
5 stars
2,104
4 stars
164
3 stars
58
2 stars
43
1 star
256
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the excellent service provided by staff, particularly highlighting Douglas, Jean-François, and Karine for their attentiveness and professionalism.
Product Knowledge
Many reviews noted the staff's strong product knowledge and ability to provide helpful advice, enhancing the shopping experience.
Positive Experience
Overall, customers reported a very positive shopping experience, with many expressing satisfaction with their purchases and the service received.
Delivery Issues
Some customers expressed frustration with delivery delays and communication issues regarding their orders.
Value for Money
Several reviews mentioned good value for money, with customers appreciating competitive pricing and quality products.
- WWwakai1 day ago5.0Très beau magasin , le service à clientèle es très active en seulement 2 minute une personne nous avais déjà répondue pour répondre à tout nos question ,il y a également plein de choix de meuble variée pour tout type de préférence, super bon prix pour les meublent certains meuble sont en liquidation au lieux de payer 3000 pour un meublent il y a possibilité de payer un meublent à 600$ et de le prendre en versement ! Je recommande ce magasin à tout les personne qui cherche des meublent à style varier !
- LMLise Milette3 days ago5.0J'ai choisi d'acheter chez Brick grâce au service que j'ai reçu de Louis-Félix Boulais. Il a été à l'écoute de mon besoin et a pris le temps de me montrer toutes les options. Pas de pression pour acheter modèle plus cher (ce que j'ai vécu dans d'autres magasins). Belle disponibilité, sourire, gentillesse. Ce vendeur mérite un 5 étoile ! 😀
- DTDominic TremblayNov 16, 20255.0Vraiment satisfait de notre expérience. Karine a été super dans ses conseils. Elle a bien compris nos besoins, nous a montré l’ensemble des options offertes. Le tout sans pression en nous laissant des moments seuls pour réfléchir. Elle a su aussi nous offrir de bons rabais pour rencontrer notre budget. Son calme, son sourire et ses bons conseils ont grandement amélioré notre expérience. Je recommande Brick!
- DCDave CoutureNov 12, 20251.0Première et dernière fois. Soyez avisé que les dates de livraisons ne sont pas coulées dans le béton. Il peut y avoir de LONGS délais, selon l'inventaire. J'ai acheté 5 électros et des meubles le 12 octobre. Nous sommes maintenant le 12 novembre et je n'ai toujours pas reĉu de lave-vaisselle et ils ne sont pas capable de me donner une date. De plus, la laveuse Midea qui m'a été livrée est défectueuse (après deux jours, elle ne fonctionnait pas bien durant l'essorage). J'ai fait une vidéo et je l'ai envoyée à Brick. Il m'ont dit que ça pouvait prendre jusqu'à 12 jours pour la faire remplacer et ils vont me rappeler. Ça fait maintenant 15 jours et pas de nouvelle. Donc, je les ai appelé pour avoir une mise à jour et ils m'ont dit qu'il y avait eu un "problème de suivi avec la compagnie", mais que ma laveuse se qualifiait pour un remplacement. Cependant, il y en a plus en stock et je dois encore attendre, sans avoir une date précise de livraison Je pensais qu'on avait des lois au Québec pour nous protéger de ce genre d'arnaque des commerçants, mais elles ne semblent pas s'appliquer à Brick. Prochaine étape, faire une plainte à l'Office de la protection du consommateur. J'ai payé pour une laveuse neuve qui ne fonctionne pas et Brick se déresponsabilise. C'est inacceptable.
- SHSAMI HASSINENov 8, 20255.0J’avais une problématique liée à une garantie et je me suis présenté au comptoir du service à la clientèle, mais après les délais prévus, ce qui a rendu la régularisation de la situation difficile. N’ayant pas obtenu de solution, j’ai ensuite déposé une plainte. La directrice des opérations, Madame Maltais, m’a alors contacté et m’a offert un service exemplaire, avec une solution très satisfaisante. J’ai grandement apprécié son empathie et sa bienveillance. Je demeure un client fidèle de Brick et je continue de recommander votre magasin à mes amis et à mes proches.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies depending on the item purchased. For complete details, please visit the Satisfaction Guarantee page on their website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, The Brick will refund the difference if you find the same brand and model at a lower advertised price within 30 days of purchase, subject to some conditions. See the Price Guarantee page on their website for full details.
Can I cancel my order and get a refund?
Orders can be cancelled at any time before delivery or pickup by visiting any Brick location. Refunds are made to the original payment method; deposits on special orders are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment methods.
What are the store hours for The Brick at 1540 Boul Lebourgneuf?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 9:00 to 17:00, and Sunday from 10:00 to 17:00. Holiday hours may vary.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services to accommodate customer preferences.
How can I add an extended warranty to my purchase at The Brick?
Extended warranties can be added during purchase in-store or online. If decided after purchase, you can add a warranty up to 30 days after delivery by visiting a store. More details are available on the Warranties and Protection Plans page.
What brands does The Brick carry?
The Brick offers a wide selection of brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Maytag, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What nearby stores and attractions are close to The Brick at Lebourgneuf?
Nearby stores include Home Outfitters, Golf Town, Bouclair, and EQ3, while nearby attractions include Cochon Dingue Lebourgneuf restaurant and Renaud-Bray bookstore. Customers can enjoy shopping or dining before or after visiting The Brick.
Are there financial institutions near The Brick where I can handle banking needs?
Yes, several banks are close by including BMO Groupe financier, Banque Nationale, and National Bank, making it convenient to manage finances during your visit to The Brick.