Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
1,205 reviews
5 stars
816
4 stars
134
3 stars
56
2 stars
33
1 star
166
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the helpfulness and professionalism of the sales staff, highlighting specific employees for their excellent service.
Delivery Issues
Numerous reviews mentioned significant delays and problems with deliveries, including receiving damaged items and lack of communication regarding delivery timelines.
Customer Support
There were mixed reviews about customer support, with some customers expressing frustration over unhelpful responses and poor handling of issues.
Product Selection
Customers appreciated the variety of products available and competitive pricing, particularly for appliances.
Negative Experiences
Several customers reported negative experiences related to aggressive management and unsatisfactory resolutions to complaints.
- MTMichaël TanguayJan 5, 20261.0Matelas acheté en 2018 avec garantie 25 ans. 8 ans plus tard il y a un creux d’environ 3 pouces dans le matelas. Au moment de la réclamation, on me dit que ce n’est pas couvert car il y a une tâche (même si j’avais acheté un couvre matelas conseillé par leur vendeur). C’est facile vendre des produits en les garantissant 25 ans mais rendu au moment de la réclamation, il y a toujours des choses que le vendeur ne vous dit pas lors de l’achat.
- JCJean-Francois CantinJan 4, 20265.0Très bon service reçu un gros merci à mon vendeur Mohamed!
- JPjessica pelletierDec 26, 20255.0à québec ! prix super !!! bon service, je vais revenir sans aucun doute ! 15 minutes , nous étions repartie avec une télé super !!
- CLCaroline LaroucheDec 24, 20255.0Achat rapide d'électros un lundi soir parce que ma porte de réfrigérateur m'est restée dans la main... Mon vendeur-conseiller Luc Dumas a été super du début à la fin. M'a même rappelé un 24 décembre pour voir si tout était ok. Il a donné un super service et ça vaut la peine de le souligner vu leur travail au service à la clientèle qui n'est pas toujours évident. Surtout avec des gens comme moi qui peuvent être impatient et exigent. J'en profite pour souligner la patience d'Éric au service à la clientèle qui m'a "gérée" pcq j'étais stressée de rechanger mon premier choix de frigo!!! Encore merci...
- GPGabriel PelletierDec 22, 20251.0Ne prenez pas de garantie prolongée après 5 ans on peux la récupérer mais seulement en 90 jours ,le vendeur nous a jamais dit que c'était comme celà qu'ils fonctionnent. Aucun rappel de la part de Brick pour la garantie. Très très déçu. Je ne recommande pas du tout.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on The Brick's website for complete details.
Does The Brick offer a price guarantee if I find a lower price?
Yes. If you find a lower price for the same brand and model advertised by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions detailed online.
Can I cancel my order and receive a refund?
Yes, orders can be canceled by visiting any Brick location prior to delivery or pick up. Refunds are made to the original payment method with some exceptions for cash payments and deposit refunds.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment methods.
What are the pickup hours at The Brick in Quebec City?
Pickup hours are Monday to Friday from 10:00 to 21:00, Saturday 09:00 to 17:00, and Sunday 10:00 to 17:00. Special holiday hours may apply.
What brands does The Brick carry?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more.
What pickup and delivery services does The Brick provide?
The Brick offers curbside pickup, standard delivery, and no-contact delivery options to accommodate customer preferences.
Are there nearby department stores or furniture stores to The Brick in Quebec City?
Yes, nearby stores include Bouclair (furniture and linens), HomeSense (department store), JYSK Sainte-Foy (interior design and retail), Marshalls & HomeSense, and Sears Canada (department and furniture store). Customers can visit these for complementary home goods and furnishings.
Which nearby dining options are available near The Brick in Quebec City?
Nearby dining options include Scores - Sainte-Foy (barbecue and fast food), Rôtisserie Scores, Toujours Mikes (Italian and pizza), Burger King, Toscanos Restaurant, and Restaurant Tuscanos (Italian with arcade). These make convenient stops before or after shopping.
How can nearby insurance agencies benefit customers visiting The Brick in Quebec City?
Nearby insurance agencies such as Allstate Du Canada, Allstate Assurance: Simon Allaire, and others provide easy access for customers who may want to discuss or update insurance matters while visiting the area.