Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
3,660 reviews
5 stars
2,756
4 stars
131
3 stars
76
2 stars46
1 star
651
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the excellent service provided by various sales associates, particularly mentioning individuals like Hamid, Zaher, and Bruno.
Product Quality
There were complaints about product quality, including issues with furniture durability and false advertising.
Delivery Issues
Numerous reviews highlighted significant problems with delivery timelines and customer service responsiveness regarding delivery.
Positive Experiences
Several customers shared positive shopping experiences, noting helpful staff and satisfactory purchases.
After-Sales Support
Feedback indicated a lack of effective after-sales support, with customers expressing frustration over returns and exchanges.
- JPJermaine Paul1 day ago5.0Hamid was very helpful. He took the time to show us all we needed. VIP service. Because of him we are very satisfied customers.
- STStephane TheoretNov 14, 20255.0Extraordinaire service et humanité hors pair de la part de Hamid. Un immense merci à lui!
- EDEve DjoliNov 12, 20251.0Bonjour, Je tiens à exprimer mon profond mécontentement concernant le service d’Abdallah qui a été irrespectueux à ma personne , après m’avoir vendu un lit de façon magouilleuse par la suite il dit juste pour un petit montant connais tu les montant d’entrées que brick fait par année totalement irrespectueux montant ou pas tout les clients demeurent les même heureusement j’ai tout les enregistrements. Les livreurs ont été irrespectueux aucune envie de faire d’effort pour reprendre le lot , l’assurance s’avère être une arnaque, et à ce jour je n’ai plus recu les produits Pourtant j’ai quand eu à payer aucun produit malgré le paiement effectué., pour conclure il me proposait un crédit d’acheter encore dans ce magasin ou les services à clientèle et à refaire honnêtement plus que déçu . Ne mettez jamais vos pieds !! Aucun considération pour la clientèle je ferai plus jamais affaire avec vous je déconseille du monde !!!!! Ce dernier s’est permis de minimiser la somme que j’ai déboursée, en me rappelant que mes 400 $ “ce n’est rien” comparé au chiffre d’affaires de Brick. Une remarque totalement irrespectueuse et inacceptable envers une cliente.
- SSSSNov 7, 20251.0I wish we could give 0 stars. Absolutely horrible dealing with these people.They don’t care and they don’t want to help their customers in any way. Bought a sectional sofa and it was delivered with missing pieces and part of the sofa was defective. We couldn’t use it for over a month before begging someone to come fix it. We called multiple times and were told that it would be fixed on a specific date. We stayed home and no one showed up that day to fix it. Still havent received the missing pieces after 2 months. Mind you, we paid for the extra coverage and warranty for everything but they have loopholes. Be careful. Bought a fridge that was also not working and they took 2 weeks to send a technician which didn’t fix the problem. They gave us another appointment for another 2 weeks later and sent another technician who cancelled on us 30min before said appointment. We begged for a replacement which only got accepted once we put in a huge formal complaint weeks later. We called the sales rep who, in store, was super helpful and kind and thought would help us but once we purchased the sofa, he became dismissive and forwarded us to someone else to deal with. They don’t care and I would never buy from them again.
- RSRita SalloumOct 28, 20251.0I had a terrible experience with this store, especially with the manager, Abdallah. I received my table damaged, and shortly after, the leg of the sofa broke and fell while my newborn and I were sitting on it a very dangerous situation. When I called to report the issue, Abdallah was rude, dismissive, and even made an inappropriate comment in Arabic. He refused to accept a return or offer a proper solution, even though the items arrived defective. When I later visited the Laval branch, I was told that it was indeed my right to return the items, which shows that this location’s management is not following proper customer service standards. Overall, I do not recommend this store. I regret buying my furniture here and hope they take customer safety and professionalism more seriously in the future.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. Visit the Satisfaction Guarantee page on The Brick's website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference. Some conditions apply. Check the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be cancelled and refunded at any Brick location prior to product delivery or pickup. Refunds go to the original payment method. Deposits on special orders are non-refundable.
What payment options are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 09:00 to 17:00, and Sunday 10:00 to 17:00. Holiday hours may vary.
Does The Brick offer delivery and pickup services?
Yes, The Brick offers curbside pickup, delivery, and no contact delivery services.
What brands does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and many more.
What nearby stores can I visit around The Brick at 8701 L Acadie Boulevard?
Nearby stores include Best Buy Québec for electronics, Old Navy for clothing, GUESS Factory for fashion accessories, and Maison Corbeil for furniture shopping, making it convenient to combine multiple shopping trips in the area.
Are there entertainment and dining options near The Brick?
Yes, you can visit Laser Game Evolution Marché Central for amusement, Giulietta Pizzeria for Italian cuisine and pizza, Roasters BBQ Grill and Bar for a casual meal, or grab a treat at Bouza ice cream and smoothie cafe nearby.
How can I contact The Brick for support or inquiries?
You can contact The Brick at their main phone number +1 514-381-1313 or email them at mna@thebrick.com. They are also active on Facebook at facebook.com/312526919278055.