Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
4,966 reviews
5 stars
3,967
4 stars
337
3 stars
123
2 stars63
1 star
476
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Frank and Jean-Charles, for their professionalism, attentiveness, and helpfulness throughout the purchasing process.
Product Quality
Many reviews highlighted satisfaction with the quality of products purchased, including furniture and appliances.
Delivery Experience
Overall, customers reported positive experiences with delivery, noting professionalism and efficiency, although there were some isolated complaints about issues with delivery coordination.
Sales Pressure
Several customers appreciated the low-pressure sales environment, feeling that staff were genuinely interested in meeting their needs rather than pushing for a sale.
Mixed Experiences
While most feedback was positive, there were a few negative experiences related to order fulfillment and customer service issues that detracted from the overall satisfaction.
- CMCatherine MendelsohnJan 5, 20265.0I have been purchasing furniture from The Brick Furniture Store from several of their locations and I would like to highly recommend Mr Frank Baratta a sales associate at the Brick Laval as I received outstanding service continuously which exceeded the expectations of both my husband and myself.
- CCChristine El ChamiJan 4, 20265.0Nous avons fait affaire avec The Brick Laval, et plus précisément avec Djammal, qui a su répondre à toutes nos questions et nous accompagner de façon très professionnelle afin de trouver exactement ce que nous recherchions. Il a parfaitement compris nos besoins et nous a offert un service impeccable du début à la fin. Ce qui m’a vraiment impressionné, c’est le respect du délai de livraison : le livreur est arrivé pile à l’heure. The Brick est fortement recommandé à toute personne à la recherche d’un service exceptionnel et fiable.
- JGJulie GirardJan 3, 20263.0Je suis déçu du comportement d un employé, j était avec un employé Jean-Charles et l autre employé je me rappelle pas de son prénom il est noir du côté électroménager il était assez désagréable, impolie devant moi et Jean-Charles, je sais pas pourquoi il est encore là cette employé! Disons que j ai plus envie de magasinier à votre magasin et pourtant chez acheter chez vous au paravant! Maintenant je dois m acheté un frigo! Et j y pense si je dois acheter chez brick !
- HSHend SabryDec 29, 20251.0I am extremely disappointed with my experience at this branch. The way the branch manager treated me was unprofessional, disrespectful, and humiliating. What made the situation even worse is that this happened simply because I tried a massage chair that was clearly displayed for customers to try. I only sat on it for about two minutes. Despite this being a trial chair, I was spoken to in an inappropriate manner that made me feel uncomfortable and unfairly targeted. I felt that the treatment I received was discriminatory, which is completely unacceptable. Customer service should be based on respect, professionalism, and equality. Unfortunately, this was not the case here. Because of this experience, I do not recommend dealing with this branch at all, and I hope management takes this matter seriously.
- MLMichael LourenzoDec 21, 20255.0Je voulais prendre un moment pour remercier un vendeur exceptionnel : Jean-Charles. Parmi tous les vendeurs que j’ai pu rencontrer, c’est le seul qui a vraiment pris le temps de comprendre mes besoins. Il ne cherchait pas à me vendre un produit à tout prix. Au contraire, il était simplement présent, toujours souriant, respectueux de mon espace, et disponible dès que j’avais besoin de conseils. Jean-Charles a vraiment écouté et compris ce que je cherchais avant de me faire ses recommandations. Celles-ci étaient justes, réfléchies comme exactement ce que je voulais et m’ont aidé à faire le meilleur choix pour mon nouveau lit ! C’est exactement ce type de professionnalisme et de bienveillance qui fait toute la différence dans l’expérience client. Je n’hésiterai pas à recommander Jean-Charles chez Bricks à quiconque pour n’importe quel achat. Merci encore à lui pour son écoute, son énergie positive et son soutien tout au long de l’achat. Ce fut un vrai plaisir d’échanger avec lui, et je reviendrai sans hésiter pour un futur achat. Michael, Merci
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please refer to the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference, subject to conditions. See the Price Guarantee page on their website for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be canceled by visiting any Brick location. Purchases online or in-store are refundable before product delivery or pickup. Refunds go to the original payment method; cash payments can be refunded via debit card or mailed cheque. Deposits on Special Order items are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Visa, Mastercard, cash, and financing.
What are the opening hours for The Brick in Laval?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 09:00 to 17:00, and Sunday from 10:00 to 17:00. It also operates on holidays, e.g., November 11, from 10:00 to 21:00.
Does The Brick offer delivery and pickup services?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services.
Can I add an extended warranty when purchasing products at The Brick?
An extended warranty can be added during online checkout or in-store at the time of purchase. You can also add a warranty up to 30 days after receiving your product by visiting a Brick store.
What brands of furniture and appliances does The Brick carry?
The Brick carries many brands including Samsung, LG, KitchenAid, Whirlpool, Bosch, Dyson, Sony, Sealy, Serta, JBL, Panasonic, Miele, and many more.
What are some nearby places of interest to The Brick in Laval?
Nearby you can find the Centre des donneurs de sang GLOBULE (a blood donation center and hospital), L'Entrepôt du Cadre (a framing store), Mikaccino (a cafe and coffee shop), and Laura Secord (a chocolatier and candy store). These locations can be convenient for errands or refreshments before or after your visit to The Brick.
How can nearby public transit and shops help customers visiting The Brick in Laval?
Customers can use nearby retail stores like Brick electronics, Hudson's Bay department store, and clothing shops such as Brummel to combine errands efficiently. Additionally, nearby services such as Lopticien.ca Centre Laval for eyewear and Bicycles Quilicot for bike rentals enhance the shopping area experience around The Brick.
Are there food and refreshment options near The Brick in Laval?
Yes, nearby cafes and eateries include Mikaccino (a coffee shop), Cafe Supreme (a sandwich shop), Laura Secord (a candy store and smoothie bar), and Restaurant Basha (a Lebanese and fast food restaurant), offering convenient options for meals or snacks before or after shopping.