About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
3,727 reviews
5 stars
2,626
4 stars
325
3 stars
128
2 stars
75
1 star
573
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the in-store service, highlighting knowledgeable and friendly staff, while some expressed frustration with post-purchase support and communication.
Delivery Experience
The delivery process received mixed reviews; while many appreciated the efficiency and professionalism of the delivery team, others reported issues with scheduling and communication.
Product Quality Issues
Several customers reported dissatisfaction with product quality and warranty claims, particularly regarding defective items and unclear return policies.
Overall Satisfaction
While many customers had positive experiences with sales and service, there were notable complaints about customer service failures that significantly impacted overall satisfaction.
- ABAli Brad2 days ago1.0I am writing to express my dissatisfaction with the customer service team experience I have received from this company. While I appreciated the assistance provided by one particular associate who helped me select a television for my family—he was very courteous, helpful, and attentive—the overall service has been disappointing. In mid-December, I visited the store to purchase a TV for my children. The staff member was able to arrange a delivery promptly, which I appreciated. However, upon receiving the television, I noticed that the back panel was loose and appeared improperly assembled, with visible damage. The delivery drivers collected the TV, and I contacted customer service to address the issue. Unfortunately, the response I received was unsatisfactory; I was informed that the replacement would not arrive until mid-January, with the delivery scheduled towards the end of the month. From my perspective as a customer, it is frustrating that there appears to be ONE TV in the whole province, which delays resolution and causes inconvenience. Honestly the customer service team never cared about helping or trying to find any other solution as their reply was always meaning as it was my fault I bought from this store and now I have to take the consequences of their actions and errors! Additionally, I have encountered similar issues in the past, such as an issue with a couch purchased approximately a year ago. Throughout these interactions, I have found some representatives to be unhelpful or dismissive, which further diminishes confidence in the company’s commitment to customer satisfaction. I sincerely hope that the company can improve its service processes to ensure better experiences for customers in the future.
- SMSheikh Nepu MiahDec 29, 20251.0Terrible experience. I would avoid this company. The salesperson promised an expected delivery timeframe for the sectional sofa I purchased and reassured me that both pieces would arrive at the same time. Later, management told me the salesperson was not allowed to make those promises, which left me misled and frustrated. The sofa ended up being delivered on 2 different days, about a month apart. I spoke with multiple staff members and received different answers each time, with no clear or consistent communication. The delivery experience was just as bad. There was property damage during delivery, and I am still dealing with claims. On top of that, the delivery person was rude and unprofessional. Overall, this was one of the worst customer experiences I have had.
- ZSziba sadeghiDec 28, 20251.0One year ago, we had a purchase and a very bad experience with this store—so bad that even after a year, it is still very clear in our minds. At first, they advertised great service and excellent discounts. We bought a king mattress and a king platform base. They also pushed us into a “two-year, no-interest” payment plan. Initially, they delivered the wrong mattress (queen instead of king) while the bases were king. When we contacted them, they claimed there was no mistake and said that was what we had purchased. Strangely, the salesperson we bought from completely disappeared. Neither management nor supervisors were responsive. There is absolutely no possibility of returns at this store. They told us that if we wanted a king mattress, we would have to pay the full price without any discount and much more than what we originally paid. After a lot of trouble and a one-month delay, they forced us to accept a very low-quality mattress without any price adjustment. We are completely dissatisfied with our purchase. The behavior of the sales staff, supervisors, and customer service before payment and after payment was completely different. No one is responsive or takes responsibility. I do not recommend this store to anyone—not even visiting it. It has a very misleading appearance.
- LYLashaunda YatesDec 22, 20251.0I was just at the store two days ago to purchase a pillow for my partner for Christmas. I ended up getting a quite expensive one (350$ with taxes) but after talking to my partner, he said he would be prefer a different one. I went into the store today and asked to do an exchange but was told that went agaisn't store policy even though the product was unopened and brought back within 2 days. In addition to that, the first sales associate I spoke to told me that I actually had received a floor model, but I wasn't notified about that or the return policy when I got the item. Later, when I spoke to the manager, she said it was not a floor model. I don't understand the conflicting information or why I cannot exchange a brand new unopened pillow. I wanted to exchange for two less expensive pillows which would have been an additional sale for the store but now can't. I will never shop at this store again. Very disappointed by this policy.
- JGJ GDec 12, 20251.0Buyer beware!!!! I am extremely disappointed with my matress purchase and the so called "Comfort Gaurantee" I am a caregiver of my elderly, handicapped sister who desperately needed a new bed. So I purchased a matress and box spring set at a good price during Black Friday sale. Every thing customer service wise was great, the delivery went smoothly, and the delivery guys took out the old matress set and set up the new one, just as I expected. The issue came when my sister arrived home and we realized, due to her height and mobility issues, that she can not get on the bed as it is just too high. The new matress was unexpectedly much higher than her old one, and I realized that I should have ordered the low profile box spring, not the standard height. Within 4 hours of the delivery, I called the Brick Lasalle and asked about exchanging the box spring and they told me they do not return or exchange box springs. I mentioned thar the website explicitly states that returns and exchanges are possible, and that it also says the comfort gaurantee covers matress sets, which unkess I am missing something, could only mean matress AND boxspring are covered under the gaurantee. The girl on the phone said the policy only covers the matress. But this is not stated ANYWHERE on tthe website! She them asked if the packaging had been removed, and I said yes this is because the delivery guys proceeded to remove the packaging (without asking) before installing both the matress and boxspring on the bed. This looked to me like standard practice, and they also mentioned it was also so I could check for damages and defaults before they left. Also seemed like standard delivery practice. But the girl on the phone tells me since it is out of the packaging it is no longer eligible for return or exchange. Which is funny, because on the website it explicitly states that all items need to be returned in original unopened packaging WITH THE EXCEPTION OF MATTRESS SETS that fall under the garantee! Obviously, as you would not sleep on a matress for 180 days with the packaging still on!! I then asked if I could exchange the whole set under the confort gaurantee and she yes we can, but that my sister would need to sleep on it for at least 21 days before they can process the garantee. The only problem is she cannot even get on it to sleep. So we know it is not comfortable!!! And due to her mobility/balacing issues, using a stool to help her get onto the bed is not an option. So last night, since she has no bed, she slept on a chair in the living room. And woke up crying several times due to discomfort. So I guess I will have no choice but to bite the bullet and order a new, low profile box spring to go with the matress. Because she cannot not stay a month with no bed, sleeping on a chair. And I guess they will charge to take the other brand new boxspring away once they deliver the new one. I am appalled, and feel completely misled by false advertising. And horrible customer service. I honestly looked forward to purchasing more items from this store again. But after this experience, I will defintely not be buying with the Brick again, and I can only hope sharing this situation makes others think twice also.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, within 30 days of purchase, The Brick will refund the difference if you find the same brand and model at a lower advertised price from The Brick or competitors, subject to conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
You can cancel your order by visiting any Brick location. Refunds are issued to the original payment method before product delivery or pickup. Deposits on special orders are non-refundable.
Is it possible to get my cash deposit refunded in cash?
Not always. Some stores may not have enough cash available. Cash payments are usually refunded to a debit card or by cheque mailed to the purchaser.
How do I add an extended warranty to my purchase?
Extended warranties can be added during online or in-store purchase or within 30 days after receiving your product by visiting a store. Full details are on the Warranties and Protection Plans page.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services at most locations.
What are The Brick's store hours in Lasalle?
The store is open Monday to Friday 10:00 AM to 9:00 PM, Saturday 9:00 AM to 5:00 PM, and Sunday 10:00 AM to 5:00 PM.
What types of products can I find at The Brick?
The Brick offers furniture, mattresses, appliances, electronics, and home goods including sofas, beds, dining tables, refrigerators, TVs, and more.
Which brands does The Brick carry?
Brands include Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Panasonic, and many others.
What nearby stores and services can I visit around The Brick in Lasalle?
Nearby, you can visit Tigre Géant and Giant Tiger department stores for groceries and clothing, Boston Pizza for dining, and Couche-Tard for convenience and coffee. These neighboring places provide options before or after your visit to The Brick.
How can I use nearby services like SQDC - Montréal Boul. Newman or Centres dentaires Lapointe with my visit to The Brick?
If visiting The Brick, you can conveniently access nearby services like SQDC cannabis dispensary and Centres dentaires Lapointe dental clinic to manage errands or appointments in the same area.
Are there nearby transit or accommodation options around The Brick?
Near The Brick, there are landmarks like The Serenity Towers and Penthouses Quartier A which provide accommodation options, making it convenient for out-of-town customers to visit the store.