The Brick

Reviews

• FG

  Furry Godmothers

  1 day ago
  5.0
  I recently purchased a condo and visited the Brick Kirkland. I was served by the salesman Nick, and I was super grateful for the amazing service from Nick and the manager Angelique. They went above and beyond to help me find the pieces of furniture I was looking for. They were both extremely knowledgeable of their products, and very patient with me. I would go back to be served by them and highly recommend the both of them.
• LD

  Linda De

  1 day ago
  5.0
  The Brick in West Island — Nick made our experience excellent. He took the time to understand what we were looking for and gave honest, helpful suggestions without being pushy. We came in unsure, but thanks to him we found exactly what we needed—and even better options than we expected. If we need anything in the future, we hope Nick will still be there to help us.
• AR

  Antonella Rosa

  1 day ago
  5.0
  I visited The Brick in the West Island and had an outstanding experience. We purchased a couch, and I have to say, Nick was by far the most knowledgeable and helpful sales representative we’ve ever dealt with. He made the entire process smooth, informative, and genuinely enjoyable. It’s rare to come across someone so dedicated and passionate about helping customers. Thanks again, Nick, for making this such a great experience!
• RY

  Rhonda Yegergarn

  4 days ago
  5.0
  Our experience at The Brick was excellent! We found a beautiful couch and chair! The service was perfect! Mouna B helped us and was so sweet and kind! She did not harass us or pressure us the way other stores employees did. Thank you! We would definitely buy from The Brick again!
• LZ

  Lingling Zheng

  Feb 18, 2026
  1.0
  This experience left me very disappointed, especially with the store’s after-sales policy. When we opened the headboard to prepare for installation, we found serious structural damage at one corner. This was not a small cosmetic issue — the piece was clearly broken and could not be installed or used at all. We spent a long time discussing this with the store and raised a very realistic point: certain types of damage can only be noticed during installation. Even if the box is opened immediately, some issues are not obvious at first glance. Staff on site also acknowledged that this can happen. However, the store relied only on a strict “48-hour policy” as the deciding factor. In practice, this rule feels unreasonable because it does not reflect how installation-type products actually work. Some defects simply cannot be discovered within such a short timeframe, yet the full responsibility is placed on the customer. We also asked what would happen if a delivery arrives when no one is home, or if a customer only opens the box briefly but installs it days later. In those situations, problems may only be discovered later. There was no clear or fair explanation for how those cases would be handled. To be fair, the staff were polite, and they did try to help and communicate. But in the end, the only solution offered was a $200 + tax credit, even though the damaged piece is completely unusable and we now have to spend additional money to replace it. Overall, the policy feels rigid and not customer-friendly. Once the 48-hour window passes, there appears to be little room for a fair resolution, even when the damage clearly affects usability. That is the most disappointing part of this experience. One important detail to add: we opened the package on the 4th day when we were preparing to install it, and we contacted the store by email on the 5th day. We did not rush to report it immediately because we genuinely believed this was a product defect from the manufacturer, not an issue caused by sales or delivery, and assumed it could be resolved through normal communication. However, the store relied entirely on the strict “48-hour policy” to limit the solution. This is difficult to understand. With products that require installation, certain problems can only be discovered when you actually start putting them together. Even if the box is opened earlier, some damage may not be noticeable at that moment. What is most frustrating is that this clearly appears to be a manufacturing issue, yet the loss ends up being placed on the customer. I don’t know what agreements exist between the store and the manufacturer, but this should really be something handled between the business and the supplier, rather than shifting the burden to the consumer through a time-based policy. Overall, this system feels unreasonable and not customer-oriented. Once the time window passes, there seems to be very little room for a fair solution, even when the problem is clearly related to the product itself. That is very disappointing.

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