Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
405 reviews
5 stars
330
4 stars
36
3 stars
9
2 stars5
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the courteous and helpful staff, particularly highlighting individual employees like Cindy, Kelly, and Nathalie for their attentive service.
Delivery Issues
Several reviews mentioned problems with delivery, including delays and issues with the condition of received items, leading to dissatisfaction.
Product Quality
Customers expressed mixed feelings about product quality, with some reporting issues like uncomfortable sofas and defective items, while others were satisfied with their purchases.
Sales Experience
Overall, customers appreciated the non-pressuring sales approach and the ability to ask questions freely, contributing to a positive shopping experience.
Follow-Up Service
Feedback indicated that follow-up service and communication after the sale were lacking, with some customers feeling ignored or dissatisfied with the resolution of their issues.
- SDScott Dziewirz4 days ago5.0Excellent service - great communication for delivery date; we could track the delivery truck’s progress online. The movers were very careful and respectful of our property 👍
- GGGen GoNov 16, 20254.0Très bon service à la clientèle. La vendeuse a très bien compris mes besoins et a su me suggérer les bons produits.
- ADAline DaigleNov 10, 20251.0Chez BRICK granby ,Le 14 septembre 2025 nous avons acheté et payé en totalité une laveuse et une sécheuse, en beau parleur le vendeur vérifie et nous dit que ce sera livré la semaine 23 septembre 2025 . Les jours passe pas de nouvelle ,je rappelle au magasin, on me dit que ses impossible il ne donne jamais de dâte de livraison???? Nôtre semblant de vendeur me rappelle au téléphone et en arrogeant me dit, si vous n'êtes pas contente on arrête sa la, venez au magasin je vais vous remboursé..... très impoliment ,il me dit qu'il est pas plus content que moi car lui est pas payé tant que ses pas livré....il me donne un autre dâte , sa arrivera à Montréal la semaine du 23 octobre 2025 et sera livré dans les jours suivant. Fin octobre toujours pas de nouvelles ,je rappelle et enfin une dame plus brillante a qui j'explique mon problème ,comprend les délais anormal me dit qu'elle appelle à Montréal ou la laveuse et la sécheuse sont et fera l'impossible pour les faire mettre dans un camion .Miracle la livraison a finalement eu lieu le 4 novembre 2025. Vous n'êtes sûrement pas sans savoir que ses a la limite de la l'égalité de faire payé la totalité d'un produits sans en avoir la possession. En plus de tout les désagréments que sa nous a occasionner, si on nous avais dit que sa prendrais presque 2 mois à avoir nos appareils nous aurions été ailleurs .Ce que je vous recommande .
- KVKaren VennemanNov 5, 20254.0Très bon service à la vente et bon suivi pour livraison . Le seul bémol à la livraison pas de couvre chaussures j’ai dû laver le plancher complet! Car il pleuvait. Mais les hommes très courtois et ont tout ramassé les cartons . Mon set cuisine a tombé en vente avant la livraison et j’ai dû les appeler pour un ajustement de prix à surveiller .
- FFferpin55Nov 2, 20255.0Nous avons été servis par Nathalie Riendeau Ce fût agréable et elle a bien su cerner notre besoin en tant que personne désirant un sofa très spécifique merci beaucoup
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item. See the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price at The Brick or a competitor within 30 days, we refund the difference. Conditions apply. See Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded anytime before product delivery or pick up, at any Brick location. Refunds go to the original payment method. Deposits on special orders are non-refundable.
How do I add an extended warranty to my product?
You can add an extended warranty during purchase in store or online, or up to 30 days after receiving your product by visiting a Brick store. See Warranties and Protection Plans page for details.
What delivery and pickup services are available at The Brick?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are The Brick store hours in Granby?
Open Monday to Wednesday 9:30 AM to 5:30 PM; Thursday and Friday 9:30 AM to 7:00 PM; Saturday 9:00 AM to 5:00 PM; Sunday 10:00 AM to 5:00 PM.
Which payment methods can I use at The Brick?
We accept American Express, cash, financing, Mastercard, and Visa.
Where is The Brick located in Granby and how can I contact them?
At 40 rue Evangeline, Granby, QC J2G 8K1. Phone: +1 450-405-4114, Email: big@thebrick.com
What nearby places can customers visit when shopping at The Brick in Granby?
Customers can visit nearby spots like Centre Hi-Fi for electronics, Les Galeries de Granby shopping center, and local restaurants like Tiki-Ming (Chinese) or Vanellis (Italian) before or after shopping.
Are there nearby stores that complement the shopping experience at The Brick?
Yes, nearby stores include Saucony (shoe store), La Vie en Rose (lingerie and women's clothing), and Pharmaprix pharmacy, offering a diverse shopping experience.
How can nearby mobile phone stores help customers visiting The Brick?
Customers visiting The Brick can conveniently access mobile phone stores like Koodo Mobile and Artiste Phone Granby nearby for their telecommunications needs.