Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
443 reviews
5 stars
366
4 stars
38
3 stars
8
2 stars5
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful service provided by staff, particularly highlighting individuals like Nathalie Riendeau and Jean-François.
Delivery Issues
Several reviews mentioned problems with delivery timelines and communication, with some customers experiencing significant delays and lack of updates.
Product Quality Concerns
There were complaints regarding the quality of products, particularly with furniture items like sofas, where customers reported issues with comfort and durability.
Overall Satisfaction
Despite some issues, many customers expressed overall satisfaction with their purchases and the service received, indicating a willingness to return.
- JKjule kane3 days ago1.0Magasin et services de merde il vends des garanties et dés qu’il y a des problèmes zéro service après vente a éviter
- CDCecile Duval3 days ago5.0Sandra a une belle qualité et travaille très bien elle s exprime bien une amie xx
- JLJulien LebleuDec 31, 20255.0tres bon service demenageur acceuillant tres polie
- MDMelanie DaigleDec 31, 20255.0Super service. Nous a bien aider a trouver exactement ce que l'on cherchait.
- VLValérie LapalmeDec 26, 20255.0Très bon service rapide avec Nathalie Riendeau magasin Granby
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item. See the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price at The Brick or a competitor within 30 days, we refund the difference. Conditions apply. See Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded anytime before product delivery or pick up, at any Brick location. Refunds go to the original payment method. Deposits on special orders are non-refundable.
How do I add an extended warranty to my product?
You can add an extended warranty during purchase in store or online, or up to 30 days after receiving your product by visiting a Brick store. See Warranties and Protection Plans page for details.
What delivery and pickup services are available at The Brick?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
What are The Brick store hours in Granby?
Open Monday to Wednesday 9:30 AM to 5:30 PM; Thursday and Friday 9:30 AM to 7:00 PM; Saturday 9:00 AM to 5:00 PM; Sunday 10:00 AM to 5:00 PM.
Which payment methods can I use at The Brick?
We accept American Express, cash, financing, Mastercard, and Visa.
Where is The Brick located in Granby and how can I contact them?
At 40 rue Evangeline, Granby, QC J2G 8K1. Phone: +1 450-405-4114, Email: big@thebrick.com
What nearby places can customers visit when shopping at The Brick in Granby?
Customers can visit nearby spots like Centre Hi-Fi for electronics, Les Galeries de Granby shopping center, and local restaurants like Tiki-Ming (Chinese) or Vanellis (Italian) before or after shopping.
Are there nearby stores that complement the shopping experience at The Brick?
Yes, nearby stores include Saucony (shoe store), La Vie en Rose (lingerie and women's clothing), and Pharmaprix pharmacy, offering a diverse shopping experience.
How can nearby mobile phone stores help customers visiting The Brick?
Customers visiting The Brick can conveniently access mobile phone stores like Koodo Mobile and Artiste Phone Granby nearby for their telecommunications needs.