Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
3,909 reviews
5 stars
3,038
4 stars
229
3 stars
79
2 stars
67
1 star
496
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the excellent service provided by staff, particularly highlighting Stéphane Huot and Johanne for their professionalism and attentiveness.
Delivery Experience
Many reviews noted timely and efficient delivery, with courteous delivery personnel contributing to a positive experience.
Sales Assistance
Several customers appreciated the knowledgeable and helpful sales staff, particularly mentioning the personalized service and good advice received during their purchases.
Customer Complaints
A few negative experiences were reported, particularly regarding issues with product guarantees and communication during the delivery process.
- TFTed F4 days ago1.0STAY AWAY FROM BRICK BOISBRIAND. They Delivered wrong sofa.... it happens but issue is they don't respond. Helpful before purchasing and ZERO SERVICE AFTER PURCHASE... I need the exchange to be done URGENT....
- QTQ T6 days ago2.0I made a purchase this Sunday and everything went smooth until I checked the purchase order afterwards. Now I’ve been trying to contact the store by phone (13 times) and it is impossible to reach anyone. It’s 1pm in the afternoon, there is no way the store is jammed packed and everyone is busy. This is very unprofessional.
- FDFiloména Rinaldi desjardinsJan 3, 20261.0Commande un sofa, ils commandent et on demande de faire le ramassage à saint-jérôme puisque c'est plus près de chez moi. Commande passée au mois de novembre. Ils ont un délais, ok. On se fait appeler 31 décembre pour se faire dire que le sofa est arrivé en magasin, mais que malgré qu'on a demandé de faire livrer à Saint-Jérôme ils ont reçu à Boisbriand. On lui demande de bien confirmer, parce que c'est assez loin de la maison, la fille nous dit que oui c'est bien rendu à l'entrepôt de boisbriand. On se rend là, on se fait dire que y'a un erreur. Que c'est à saint-jerome qu'on va avoir le sofa. Mais qu'il n'est pas livrer encore. Mauvais service, vous devriez former mieux votre personnel. Prochaine fois, nous allons faire affaire avec un autre magasin. C'est vraiment fâchant. Aucune excuse de la part du personnel et/ou dédommagement. Ordinaire.
- CLChantal LetendreDec 28, 20251.0Mauvais service Brick Boisbriand. On était prêt à acheter une barre de son, mais l'employé qualifié n'a jamais été capable de nous les faire entendre. Incapable des allumer. Dommage pour le magasin ca aurait été une vente rapide de 500$-1000$. Nous l'avons acheté ailleurs.
- NNNancy “Nanss”Dec 27, 20255.0Très bon service et rapide. Seul bémol est la livraison, si vous manquez l'appel pour confirmer la livraison, celle-ci sera reporté. J'ai du me présenter au magasin pour recéduler la livraison. Incapable d'avoir quelqu'un au téléphone et aucun répondeur... Pauvre fille elle était toute seule à faire le service clientèle, livraison, ect . Bref sinon super service!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please see the Satisfaction Guarantee page on our website for detailed information.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference, subject to conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be canceled and refunded before delivery or pickup. Refunds are processed to the original payment method with some exceptions. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a store. Check the Warranties and Protection Plans page for more information.
What delivery and pickup options does The Brick offer?
The Brick provides curbside pickup, delivery, and no-contact delivery services. Delivery is available in most areas, including use of third-party couriers when necessary.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 09:00 to 17:00, and Sunday 10:00 to 17:00. Holiday hours may vary.
What brands can I find at The Brick?
The Brick carries brands such as Samsung, LG, KitchenAid, Whirlpool, Sony, Sealy, Serta, and many others across furniture, appliances, and electronics categories.
What nearby stores can I visit along with The Brick in Boisbriand?
Nearby stores include IKEA for additional furniture and home goods, Structube for furniture, and Bureau en Gros for electronics and office equipment, ideal for a comprehensive shopping trip.
Are there dining options near The Brick in Boisbriand?
Yes, nearby dining includes Bâton Rouge steakhouse, Vinnie Gambini Italian restaurant, and Presse Café for coffee. These spots are great for a meal before or after shopping.
What sporting goods stores are close to The Brick?
Golf Town and Adidas Outlet Store are nearby for sporting goods and apparel, making it convenient to shop for sports equipment and gear along with your home purchases.