Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
3,979 reviews
5 stars
2,978
4 stars
271
3 stars
107
2 stars
69
1 star
554
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism and efficiency of the staff, particularly highlighting individuals like Ludwig and Mourad for their exceptional service.
Delivery Experience
Many reviews noted the prompt and courteous delivery service, although there were some complaints about delivery delays and issues with product handling.
Customer Support
While many customers reported positive experiences with in-store service, there were significant complaints regarding difficulties in reaching customer service by phone.
Product Satisfaction
Overall, customers expressed satisfaction with their purchases, noting good prices and quality products, although some reported issues with product condition upon delivery.
Communication Issues
Several customers experienced problems with communication regarding order status and delivery timelines, leading to frustration.
- RARose- Fabiola Auguste5 days ago5.0Wow! Je suis plus que satisfaite de la qualité, professionnalisme des livreurs et du service garantie de Brick. Je recommande à tous de faire l’expérience .
- MMMarcia Maxis6 days ago5.0Mourad TOUM, un représentateur de vente très efficace, à l’écoute de nos besoins, acceuillant, je n’ai rien à dire sur la qualité de service que j’ai reçue. Cliente: Annabelle Victor
- SBsabrina benzabaNov 16, 20255.0Mourad TOUM Il est tres serviable, il aide a expliquer et faire son mieux pour donner le meilleur offre, il propose des meilleurs achats et prix. Il vise pas juste la vente mais la satisfaction client . Grand MERCI, Mourad
- SBSendy Jean BaptisteNov 14, 20255.0Belle accompagnement en magasin et les livreurs ont bien suivis mes instructions, car j’étais en télétravail cette journée là, je ne pouvais pas assister .Il me reste à essayer ma machine . merci
- CMc MathieuNov 2, 20252.0Mon expérience s'est bien passée en magasin. Cependant, j'aimerais qu'il soit écrit a mon dossier que les livreurs ont échappé la sécheuse en la sortant du camion. Je leur en ai parlé. Ils n'ont rien dit, mais ils n'ont pas nié ce fait. J'espère que cela n'aura pas de conséquence sur le fonctionnement de la sécheuse. Merci
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on product returns?
The return policy varies by item. For full details, please check the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pickup or delivery, The Brick will refund the difference, subject to conditions.
Can I cancel my order and receive a refund?
Yes, orders can be canceled and refunded at any time before delivery or pickup. Refunds are made to the original payment method, with some exceptions for cash payments and special orders.
Is it possible to add an extended warranty to my purchase?
Extended warranties can be added during purchase, both online and in-store, or within 30 days after receiving your product by visiting a store.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services, with availability depending on the customer's location.
What are the store hours for The Brick in Anjou?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays from 09:00 to 17:00, and Sundays from 10:00 to 17:00. Special holiday hours may apply.
What types of products can I find at The Brick?
You can find furniture, mattresses, appliances, home electronics, and more, including brands like Samsung, LG, Whirlpool, and Sony.
Can you recommend nearby places to visit when shopping at The Brick in Anjou?
Nearby, you can visit Galeries d'Anjou shopping center or dine at La Belle & La Boeuf - Burger Bar (Anjou) for a meal before or after your shopping trip.
Are there any nearby stores for complementary shopping near The Brick?
Yes, nearby stores include Bell for telecommunications, Boutique Spring for shoes, and Claire France for women's clothing and accessories.
What nearby services can help me with electronics or mobile needs when visiting The Brick?
Best Buy Express and Fido (available in Rogers Store) nearby provide mobile phone repair and retail services which might be helpful during your visit.