5,000+ items in stock and delivered in 3 days or less*. Visit our showroom at 4640 Roosevelt Boulevard in Philadelphia, PA to browse a wide selection of high-quality furniture and mattresses. Shop in-store or online to confidently furnish and style every space in your home.
Feedback on customer service is mixed; while many customers praised the helpfulness and professionalism of sales associates, there were significant complaints about long wait times and unhelpful responses from customer service.
Sales Experience
Several customers reported positive experiences with knowledgeable and patient sales associates who assisted them in making informed decisions.
Delivery Issues
Multiple reviews highlighted problems with delivery, including delays and lack of communication regarding delivery schedules.
Product Quality
Customers generally expressed satisfaction with the quality of the furniture, noting that it holds up well over time despite some concerns about pricing.
Store Environment
The store atmosphere was frequently described as welcoming and pleasant, contributing to an enjoyable shopping experience.
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Lee Kimble
Nov 14, 2025
5.0
Vangel was phenomenal, excellent salesman.
DR
Daniel Rhodes
Nov 9, 2025
3.0
Clean tidy store, staff is very polite and helpful.
AQ
Alec Quintavalle
Oct 24, 2025
1.0
Horrible customer service. Had me on hold 2 separate times each for an 1hr 30 mins before I hung up to try calling back. Finally at 2:30 I get told my delivery isn’t coming when I was emailed this morning at 7:30am saying they were on the way between 8-10:15am arrival. Took off of work to get this couch today. Called all day between phone and virtual assistance after he never showed. I ordered my couch specifically from Raymore and Flanagan in hopes that they were a reputable company and I would have a good experience with my sofa and delivery. You spend almost $2000 on a sofa, you expect that comes with some sort of customer service care. You pay the extra money for added protection insurance and extra customer service that you never get. To think I was about to spend almost $6000 on a Beauty rest bed set up from this place is crazy. I gave them every chance to try and make this right. At this point, I’m going to cancel the delivery on the sofa and go somewhere else. I suggest you don’t even bother. Do better Raymour and Flanigan!
Oh, and I was told that the reason they can’t assist me at the store is because I ended up purchasing it online because I couldn’t take off work another day to go buy it at the store. If I took off work every time I wanted to go to the store to go buy something I wouldn’t be buying anything from the stores anymore. So because I bought it online, I got told they can’t help me
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Margarita Morales
Oct 19, 2025
5.0
Vangel was great with his customer service. Everywhere I went he was there to answer all my concerns and questions. I purchased two pieces of furniture and I wasn’t even 100% convinced about buying but Vangel helped me make the decisions I needed to make. He sold me on the protection warranty and I left feeling secure that I made the right move by coming here to R&F. If you’re looking for someone to help you in your furniture endeavors, Vangel is your guy!
DM
David Mayson
Oct 19, 2025
5.0
Shopping for furniture was actually fun here, thanks to the helpful team and all the stylish options. I found a comfy mattress and a sofa that fits perfectly in my living room. Delivery was a breeze too!