Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center

Reviews

• AS

  Arjun Reddy Sanivarapu

  2 days ago
  1.0
  They didn’t deliver the barstool on time, after calling the store, sales representative said they are out of stock. Wondered how they are selling the products which are out of stock without informing prior to the customers. They don’t even update the customers beforehand as well.
• GS

  Garrett Shenold

  Dec 8, 2025
  1.0
  No one picks up the phone.
• SS

  Silky Soy

  Dec 5, 2025
  1.0
  We ordered furniture on their website for pickup at this location. It was supposed to be ready about 2-3 days from the order date. Fast forward 13 days later and we have not heard a single thing about our order and no one can tell us where it is, status, etc. We went in person to the Exton outlet store to find out what's going on and were told maybe it will be there on Friday. That day comes and goes and we still hear nothing. We are now trying to cancel and refund our online order and cannot get a hold of anyone or get a call back. So now I'm filing a claim with my credit card company. I will also file a complaint with BBB, FTC and PA Attorney General. I will also post a detailed review on every site and forum I can find. YOU HAVE BEEN WARNED! STAY FAR FAR AWAY FROM RAYMOUR FLANIGAN!
• JW

  juls weikel

  Nov 29, 2025
  1.0
  Encountered the most condescending salesman ever. Spoke to me disrespectfully and had 0 customer service skills. So disappointing and I would never give that man commission off my sale. I chose to be the adult and killed him with kindness. Think twice before you step foot in this location!!!
• SS

  Steve Swierczek

  Nov 3, 2025
  1.0
  Definitely consider shopping elsewhere. Went in on 10/16/25 to order a sofa. All seemed ok until I was trying to complete the purchase. This is where it went downhill. The store personnel were completely flustered because their computer system had gone through a major upgrade. Everything they had to do, they had to call someone to walk them through it. Even the Store Personnel admitted they should have shutdown for a few days to be better prepared/trained on the new system. After some time, all seemed good. Delivery was scheduled for Monday October 20th between 1-4. Monday 1-4 came and went. No call, no text. Silence. Called Customer Service who didn’t help and only said “well they could be running late.” A little after 5:00, they arrived and immediately asked me if someone called. Nope of course not. That would be easy. Why…whatsup? We don’t have your entire sofa? What do you mean? We are missing two pieces. Why? We don’t know. Do you still want them? Thought about declining but we have no sofa since Raymour said the room needed to be cleared out prior, so yes I guess I’ll take what you have. The delivery guys bring in the pieces. They had an extra piece that had to be rejected too. The guys didn’t put the pieces together fully. Didn’t connect the sectional pieces together at all. Didn’t run the wire in the hidden chases, meant for that purpose. They were obviously in a hurry and didn’t care. I walk outside to get the mail, to find my lawn damaged. I check the ring camera and see the driver tried to back the huge truck up my driveway and completely missed. Awesome….more stuff to deal with. I contact my salesperson, who TBH was great especially since he was new. The submit a claim for the lawn damage (still haven’t heard anything) and he says the store manager has me setup to receive the other items on Friday and to expect a delivery time the night before. Well that doesn’t happen so I call customer service and they tell me there new system is cancelling deliveries without their knowledge. They will need to reschedule for Monday (and hope they can get the furniture from New York by then). I love people telling me they hope they can do something. Well I have no choice so I agree but I ask about compensation for all the things going wrong. The customer service manager offers me the delivery charge back but also wants that to cover my lawn damage. I laugh as I know no landscaper is going to fix my lawn for less than $250 and I still have all the aggravation from the original delivery plus now another missed delivery. I accept the $250 deliver charge waiver but tell her the lawn is a separate issue and needs to be handled accordingly. I also explain that $250 does not cover my aggravation and am still upset, but she said that’s all she was willing to do. We finally get out furniture on Oct 27 but by the end of the week I still haven’t seen a credit for the rejected sofa piece or the delivery fee. Again I have to call but ultimately the salesperson gets this taken care of. I’m still waiting on my lawn to be repaired but hopefully they take care of it. I’ll update this post when/if that happens. Update 12/26/2025: I have received the credit for the rejected sofa piece but have not received the credit for the delivery fee. I called on 12/22 asking for an update and was simply told they would send a note to the credit department :( Also after pressing the delivery division, they are issuing me a settlement payment for the lawn damage. It shouldn’t be this hard to make things right with your customers. Sad.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center