Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center

Reviews

• SS

  Steve Swierczek

  Nov 3, 2025
  2.0
  Definitely consider shopping elsewhere. Went in on 10/16/25 to order a sofa. All seemed ok until I was trying to complete the purchase. This is where it went downhill. The store personnel were completely flustered because their computer system had gone through a major upgrade. Everything they had to do, they had to call someone to walk them through it. Even the Store Personnel admitted they should have shutdown for a few days to be better prepared/trained on the new system. After some time, all seemed good. Delivery was scheduled for Monday October 20th between 1-4. Monday 1-4 came and went. No call, no text. Silence. Called Customer Service who didn’t help and only said “well they could be running late.” A little after 5:00, they arrived and immediately asked me if someone called. Nope of course not. That would be easy. Why…whatsup? We don’t have your entire sofa? What do you mean? We are missing two pieces. Why? We don’t know. Do you still want them? Thought about declining but we have no sofa since Raymour said the room needed to be cleared out prior, so yes I guess I’ll take what you have. The delivery guys bring in the pieces. They had an extra piece that had to be rejected too. The guys didn’t put the pieces together fully. Didn’t connect the sectional pieces together at all. Didn’t run the wire in the hidden chases, meant for that purpose. They were obviously in a hurry and didn’t care. I walk outside to get the mail, to find my lawn damaged. I check the ring camera and see the driver tried to back the huge truck up my driveway and completely missed. Awesome….more stuff to deal with. I contact my salesperson, who TBH was great especially since he was new. The submit a claim for the lawn damage (still haven’t heard anything) and he says the store manager has me setup to receive the other items on Friday and to expect a delivery time the night before. Well that doesn’t happen so I call customer service and they tell me there new system is cancelling deliveries without their knowledge. They will need to reschedule for Monday (and hope they can get the furniture from New York by then). I love people telling me they hope they can do something. Well I have no choice so I agree but I ask about compensation for all the things going wrong. The customer service manager offers me the delivery charge back but also wants that to cover my lawn damage. I laugh as I know no landscaper is going to fix my lawn for less than $250 and I still have all the aggravation from the original delivery plus now another missed delivery. I accept the $250 deliver charge waiver but tell her the lawn is a separate issue and needs to be handled accordingly. I also explain that $250 does not cover my aggravation and am still upset, but she said that’s all she was willing to do. We finally get out furniture on Oct 27 but by the end of the week I still haven’t seen a credit for the rejected sofa piece or the delivery fee. Again I have to call but ultimately the salesperson gets this taken care of. I’m still waiting on my lawn to be repaired but hopefully they take care of it. I’ll update this post when/if that happens.
• LB

  Lisa Bernardy

  Oct 29, 2025
  4.0
  Lied about in stock items! I would have just purchased the living room set online but went into the store to be sure I liked it. Ralph assured me both pieces were in stock to deliver the following week. Not only did the loveseat go on backorder a few days later when my sofa arrived it was a damaged clearance floor model! I sent it back and when I called they apologized confirmed the sofa is also out of stock if I wanted a new one and gave me credit for the delivery charge. I would have been fine to wait a few weeks if Ralph had just been honest. Since clearing the space for the new furniture, I now have no living room furniture with a family of 5 for 2 weeks at minimum since I don’t have a new delivery date. I’m sorry but I do not expect this type of service from Raymour and Flanigan. 11/11/2025 *Update* ultimately I canceled my order but wanted to update my review. Everyone else I engaged with including the store manager Walter was exceptional and responsive. After an upsetting encounter with Ralph once again i think it’s safe to say this was an isolated situation. I am still a customer of Raymour & Flanigan but for this purchase I went to the main store down the road.
• MD

  Maryrose Dengler

  Oct 24, 2025
  5.0
  Love our new dining table set. Melissa A. is a top-notch customer care specialist and she went out of her way to assist us with purchase and delivery. Highly recommend you ask for her when visiting the R&F Outlet showroom.
• WH

  Wesley Hayes

  Oct 8, 2025
  5.0
  No pressure. Nice time and great price!!!
• TF

  Tammy Fenton-Ward

  Oct 5, 2025
  5.0
  Dan Hofmeister was our consultant. He was very friendly and informative and he was not pushy! We so appreciated his help.

Frequently Asked Questions About Raymour & Flanigan Furniture and Mattress Outlet & Clearance Center