About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
4,099 reviews
5 stars
3,311
4 stars
293
3 stars
125
2 stars
74
1 star
296
What are people saying?
AI-generated from recent customer reviews
Customer Service
Sales associates received high praise for their helpfulness and professionalism, particularly James and Abi.
Delivery Experience
Delivery personnel were frequently described as friendly, efficient, and professional, contributing to a positive overall experience.
Product Quality Issues
Some customers reported dissatisfaction with product quality, particularly regarding furniture and appliances, leading to negative experiences.
Communication Problems
Several reviews highlighted issues with communication regarding delivery times and follow-up service, leading to frustration among customers.
- SBscott Bradley2 days ago5.0The gentlemen who delivered the mattress were fast efficient and very personable, great job guys, also Adrian who sold me the mattress did a great job of explaining its better qualities. The apt for the delivery works very well, tracks the trucks location etc so i could prepare for their arrival. All in all an A+ experience
- SBShannon Billings6 days ago5.0We had a great experience today when purchasing a new dining set for our home. Our sales rep Judy was excellent - warm and friendly service. She helped us find the right fit for our home, answered all of our questions, and explained the delivery process clearly. Thank you Judy!
- JTJeff ThomasJan 4, 20265.0Took advantage of the boxing week sale with some major purchases. Purchased an in wall fridge, wall/microwave, washer, dryer and dishwasher. Despite the hectic shopping of going on boxing day we had a very helpful and dedicated staff who worked with my wife and I to get an amazing deal with a great warranty. Would purchas here I again with that level of service and pricing.
- RPRajendra PersadDec 21, 20251.0I have a stove I purchased from the brick (Whitby) after 3 yrs ( still under warranty) the large burner ingiter stopped working , also the oven cuts off when baking and I have no idea when it stopped causing most times having to guess start oven over and over, I called to have it serviced and the tech came very late although he was scheduled between 1-4 pm he did not show, when I called the warranty people they said they will try and reach out to the tech, after a while the tech called and said he had car trouble and he would come by after 5 pm, when he came he told us to stop using the big burner as it could cause a fire with gas being let off waiting on the spark, I called the Whitby store where I bought the stove and keep gett ing electric oven offer and I constantly told them there is no 220 outlet, I finally spoke to a manager Adrianna who told me I can get a loaner , but I will have to pay for the hook up (300 + ) I told her that I will have to pay that twice or three times , she was uninterested in that as they do not have techs . I am now this festive season with no oven , a big burner which I was told to stop using by the tech. seems even with extra warranty no one cares. To be honest Adrianna didn't seem to listen or cared about my situation. hope this reaches some one who can assist me in this season thanks Raj Well no call from you after you requested me send email, which I did ,also no call from the warranty people, seems no baking for the holidays thanks very much Raj
- SVSuzanne V.Dec 15, 20251.0Updated Review: while I still give James as our sales consultant five stars I have changed my rating based on my delivery and subsequent follow up with the store. My delivery was an hour later than the three hour window and the store had no idea where the delivery was when I called twice for an update. There was no communication and our morning was essentially wasted. No apology from the drivers....nothing from the store. More importantly, the delivery policy we were told was that 1 appliance is removed from the property free of charge. The delivery people would not take it. In following up with the store they made light of the situation and reluctantly agreed to send someone out to remove it later that week. The pickup was then cancelled by them with no notice to me. No explanation. I found out when I called in. Did not even bother to follow up with me properly and left me to deal with the disposal which was not the agreement. Overall I feel that once the sale is closed the regard for customer service is out the window. This will be my last purchase with The Brick. Original Review: We had a great experience at The Brick in Whitby primarily due to our sales consultant James. He was extremely helpful in helping us find the best stove for our needs and was very knowledgeable about the products. Would go back to this location and James for future needs based on this experience.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy depends on the item purchased. For complete details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Orders can be canceled with a refund prior to product delivery or pickup. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store, or up to 30 days after receiving your product by visiting a store. Options vary by product.
What are The Brick Whitby's pickup hours?
Pickup hours are Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas in Canada.
What types of products does The Brick sell?
The Brick sells furniture, mattresses, appliances, and home electronics including sofas, dining sets, refrigerators, washers, TVs, and more.
What nearby dining options are available near The Brick in Whitby?
Nearby dining includes Bâton Rouge steakhouse, Starbucks Canada for coffee, Tim Hortons fast food, Wendy's burger restaurant, Big Boys Burgers, Pita Deli, Denny's American restaurant, Chuck E. Cheese family restaurant, Bistro 67 cafe, and Beertown Public House pub.
Are there nearby entertainment and recreational activities near The Brick store?
Yes, nearby you can enjoy LaserMaxx Whitby and Laser Quest for laser tag, and iFLY Whitby Indoor Skydiving for an indoor skydiving experience.
What nearby automotive services can assist customers visiting The Brick?
Nearby automotive services include Jeep Canada dealership, Menzies Chrysler repair, Petro-Canada gas station and car wash, Peter van Dorsser Whitby-Oshawa Honda dealer, Get Approved Durham, Zeenat Baig car sales, Mercedes-Benz Durham dealership and repair, Joseph Campbell Whitby Oshawa Honda, and Firnas Motors engineering services.