About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,910 reviews
5 stars
3,140
4 stars
283
3 stars
123
2 stars
75
1 star
289
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers consistently praised the knowledgeable and helpful sales staff, particularly mentioning individuals like Matt, Kamalbeet, and Vanessa for their professionalism and assistance.
Delivery Service
The delivery team received high marks for being punctual, professional, and efficient, with many customers noting their friendly demeanor and careful handling of items.
Customer Support
While initial sales experiences were positive, several customers expressed frustration with post-purchase support, particularly regarding returns and issue resolution.
Product Quality
Customers appreciated the variety and quality of products available, often highlighting good deals and value for money.
Communication
There were mixed reviews about communication, with some customers noting excellent tracking and updates for deliveries, while others experienced issues with receiving timely responses to inquiries.
- FKFauzia Kelly5 days ago5.0Customer service was incredible at the Brick. It was easy to shop online and verify all the specs of our item. I received a phone call within minutes of placing my order with instructions from a CSR about my delivery, what to expect, and what to do when the delivery was complete. I received text and email updates and could follow the tracking of my order to see exactly how far away it was - in km's and minutes! The delivery team was extremely professional and encouraged me to scan the walls before signing off for the delivery. I would not hesitate to order any home items from here ever again. Thank you!
- TCT CreightonNov 16, 20252.0Purchased a bed frame from this location Oct 21 2025. Get home to install it ourselves. Hardware is missing. We called numerous times, often getting sent to French servers? Finally get ahold of someone to be told we have to email them the problem. With pictures as proof. Ok, so I do that. They take DAYS TO RESPOND saying did you check the box? Omg no, why didn’t I think of that! Of course I checked the box it came in… then they said there is a zipper at the back of the headboard. It should be in there. Uhhh no… not at all. No zippers or Velcro or any other type of magical hidden place for hardware to be. On any of the parts. We have called weekly for updates on when the parts will be sent. Nobody seems to know when or can’t locate them. We have been sleeping on the ground. I can’t even speak on the quality of the bed, not that it matters at this point. We even offered to go to the Mississauga location to pick it up. They said we can’t. Avoid this place at all costs. It’s seriously not worth your troubles. Go literally anywhere else.
- AWAnna-Marie WallNov 13, 20251.0We ordered 5 chairs with delivery. They were dropped off without being unwrapped (as we were told they would be) and when I unwrapped them 3 were damaged. They offered us $120 to keep the chairs as is!!! We don’t want damaged chairs ! We have called for an hour trying to speak with someone with no response!!! Disgusting service and products
- AAAmit AgrawalNov 10, 20251.0Very bad experience with the Sofa I had purchased. I took the 5 yr warranty on my Sofa. The condition of the sofa has deteriorated to an extent that it looks like a 15-20 yr old sofa (though it just 4 yr old) without much use. When I raised it with them, I was told that its just applicable for 1st year and not for the entire warranty period. On top of that, I was told that I can get warranty money back again as a store credit after 5 yrs which I can use within 90 days. So instead of resolving my issue, I was told that you can again come and use that credit to buy $3K sofa which may again give such problems. Really!!! I will not go to the Brick again in future and will not recommend it to anyone.
- GRgary roundOct 30, 20253.0Hello, We bought a new queen size bed mattress and boxspring also a new bed frame and headboard. When it arrived there were extra "marks" or "scratches " on the frame that were not there when we had inspected it. Also alot of the screws which hold on the support legs for the frame were "sripped" had to replace them and drill new holes. I'm dissapointed in their so called "disassembly" team seemed like they were rushed and did not take the care when dismantling and packing up bed frame and headboard! With that being said Faith our salesperson did a good job getting us the best deal on everything! You might want to look into this issue so that it doesn't happen in the future to other customers! Gary Round
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy depends on the item purchased. For complete details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and receive a refund?
Orders can be canceled with a refund prior to product delivery or pickup. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
Extended warranties can be added during checkout online or in-store, or up to 30 days after receiving your product by visiting a store. Options vary by product.
What are The Brick Whitby's pickup hours?
Pickup hours are Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services to most areas in Canada.
What types of products does The Brick sell?
The Brick sells furniture, mattresses, appliances, and home electronics including sofas, dining sets, refrigerators, washers, TVs, and more.
What nearby dining options are available near The Brick in Whitby?
Nearby dining includes Bâton Rouge steakhouse, Starbucks Canada for coffee, Tim Hortons fast food, Wendy's burger restaurant, Big Boys Burgers, Pita Deli, Denny's American restaurant, Chuck E. Cheese family restaurant, Bistro 67 cafe, and Beertown Public House pub.
Are there nearby entertainment and recreational activities near The Brick store?
Yes, nearby you can enjoy LaserMaxx Whitby and Laser Quest for laser tag, and iFLY Whitby Indoor Skydiving for an indoor skydiving experience.
What nearby automotive services can assist customers visiting The Brick?
Nearby automotive services include Jeep Canada dealership, Menzies Chrysler repair, Petro-Canada gas station and car wash, Peter van Dorsser Whitby-Oshawa Honda dealer, Get Approved Durham, Zeenat Baig car sales, Mercedes-Benz Durham dealership and repair, Joseph Campbell Whitby Oshawa Honda, and Firnas Motors engineering services.