Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Whitby provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Whitby & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,673 reviews
5 stars
861
4 stars
453
3 stars
146
2 stars
52
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Inventory Issues
Several reviews highlighted discrepancies between online inventory and actual stock in-store, leading to customer frustration.
Checkout Experience
Customers expressed dissatisfaction with the self-checkout system and reported long wait times for assistance at traditional checkouts.
Mixed Experiences
While some customers had excellent experiences, others reported rude or unhelpful interactions with certain staff members, indicating inconsistency in service quality.
Product Availability
Customers appreciated the variety of products available, but some faced challenges with specific items being out of stock or not honored at advertised prices.
- OJOdd Job JohnDec 29, 20255.0I was pricing out a large order of primed finger-jointed pine trim casing - I called several other places but I must say, Brian @ Rona + in Whitby, was so kind, courteous and professional. He helped me pick out exactly what was needed and took the time to look into pricing and other details. He even took my number and called me back a few times just to make sure certain details were correct. Other local “lumber yards”either didn’t have stock and really didn’t seem interested to help me. Good sales people are hard to come by these days. Rona’s lucky to have you Brian!
- IDiMac DadDec 29, 20251.0Website say 53 in stock. When I went to the store, the employee said it’s out of stock. Fix your inventory.
- ELElizabeth LambertDec 17, 20254.0Helpful staff, pretty organized and ok prices. Was like a ghost town though.
- CHChris HolbornDec 3, 20251.0Edit: and I’m followed up with an automated response, lmao ironic.. does anyone do work at this store? Pretty soon customers will have to pick product off the back of the truck themselves surely This store might as well not have staff at this point , all self check out and nobody to help you. Fully ready to spend $500 worth of tools for work but after waiting 20mins and having help paged multiple times.. i guess I’ll go to ihl
- JSJosh SparrowNov 27, 20251.0I purchased 84" door jambs online to help in installing doors quickly for a project, picked up said jambs the day of the project. Upon arriving on site and getting to work we realized the door jambs were 80" I then had to rush out and buy replacement material for the jambs that were tall enough, and pick up necessary tools for the additional work, all while I had a guy standing around waiting for the material. My one night job turned into a couple day job because of the time lost, and additional work now needed. I lost $300 in additional expenses and their best offer is save 10% on my next purchase up to a max of $100 savings. Their consolation is spend $900 more dollars on them, And I can save $100, and still.be out $200. Honestly very disappointed, I'll stick to home depot from now on
Frequently Asked Questions About RONA+ Whitby
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Whitby?
RONA+ Whitby offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and home decor.
What are the store hours for RONA+ Whitby?
RONA+ Whitby is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Whitby offer delivery and in-store pickup options?
Yes, RONA+ Whitby provides in-store pickup, delivery, and no-contact delivery services to accommodate your shopping preferences.
Can I rent a truck or tools at RONA+ Whitby?
Yes, RONA+ Whitby offers truck and tool rentals. Availability may vary, so it's recommended to contact the store directly to reserve and confirm rental options.
What is the return policy at RONA+ Whitby?
Products can be returned within 90 days in their original condition and packaging with the original receipt, except for appliances. Refunds, exchanges, or store credit are available. More details are on the RONA website.
What payment methods are accepted at RONA+ Whitby?
RONA+ Whitby accepts Visa, MasterCard, American Express, cash (in-store only), and also offers credit options.
Are installation services available at RONA+ Whitby?
Yes, many installation services are available including appliance installation, flooring, cabinets, windows, doors, plumbing, and more. Visit their installation services page or store for details.
How can I pick up my online order from RONA+ Whitby?
After receiving an email that your order is ready, go to the store's designated pick-up zone, provide identification and your confirmation email, or designate someone 16 or older with the necessary documents to pick up on your behalf.
What is the Pro Desk at RONA+ nearby?
The Pro Desk at RONA+ is a building supply retail area nearby offering specialized products and services for contractors and professionals, helping customers with expert advice and bulk purchasing options.
How can the Garden Centre at RONA+ enhance my shopping experience?
The Garden Centre at RONA+ provides a selection of outdoor accessories and garden supplies nearby, allowing customers to conveniently shop for both home improvement and gardening needs in one location.
Are there financial services close to RONA+ Whitby?
Yes, Valerie Pinfold - TD Financial Planner and TD Canada Trust Branch & ATM are nearby, offering convenient financial planning and banking services to customers visiting RONA+ Whitby.