Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
Welland RONA provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store Welland RONA & start improving your home today!
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.7
912 reviews
5 stars
370
4 stars
231
3 stars
105
2 stars
52
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff often unhelpful, rude, or disengaged.
Staffing Issues
Many customers noted a lack of staff availability and assistance, leading to frustration during visits.
Product Availability
Frequent complaints about items being out of stock or not available, causing customers to seek alternatives.
Store Cleanliness
Some customers appreciated the cleanliness and organization of the store, contrasting with the negative experiences.
Mixed Experiences
While some staff members received praise for their helpfulness, overall experiences varied significantly among customers.
- ATAdrienne TyndallJan 4, 20261.0Not sure why I even kept trying this location after so many disappointingexperiences. Staff are not helpful or knowledgeable. What's pushed me to finally write a review was because of my recent experience with your paint department. I had an older can of Rona brand paint - semi gloss, base 2 that was bought 5+yrs ago. Your employee told me she would not be able to tint it and basically good luck (another location had no issues at all helping me get it tinted). Alright then... handed her the paint chip I wanted and said to mix me the equivalent. She said Rona brand was on sale and it's a great product. A few days later when it was time to paint, I looked at the can and saw she mixed me eggshell. Not sure in what world that's equivalent to semi gloss. I'm painting a bathroom. Absolute basics would be NOT to sell eggshell for that project. Was a hassle to return the can as the manager said "well my staff member is just going to say she made you what you asked for." Maybe you should train your staff better..?? Why is the customer more knowledgeable? I went to the other Rona on Niagara St in Welland and those guys were fabulous and extremely knowledgeable. Avoid primeway drive and go to Niagara st if you want any sort of customer service.
- JWjack wrobelDec 20, 20255.0Very clean and organized
- KDK DDec 12, 20251.0Attempted to exchange an outdoor light that has a 5 year warranty because it failed after 4 months and very little usage. While explaining the situation to the supervisor, she turned her back and walked away, effectively ending the conversation without another word. Returned the unopened box to its place and walked out, only to find her chasing after me. She ran back inside the store once she realized she was spotted. Felt like she was accusing me of stealing in addition to refusing to discuss my situation. Contacted Rona customer service, they apologized for the interaction and asked if I still needed assistance with the exchange. I responded yes and followed up 3 days later. It's been over two weeks now and still no word from them.
- MBMrigank BhatiaDec 9, 20251.0Another Update: Went in to store to look for some kitchen equipment. After patiently waiting for 10+ minutes while employees just stood and gossiped with each other (I thought were working but were just gossiping). I asked if someone can help me. I asked for where the certain product is and this is what I am looking for. Lady working there, her response was, well this is all here you see, why you came to store, don't you know you need to buy online. I was surprised and did not expect this. Then I added, well I wanted to see what I am buying, how it looks and how pig it is and all and I see a few on display but there are no details whatsoever so I need to ask some questions if anyone know. She is like if you buying this one, a little expensive, that is all I know. So look around, search online and just order. I do not even know why I went back to this store. Employees are like they do not even want to work or do anything except gossip. Old Review: Good store but very unprofessional and disorganized. On Sunday got to store at 5:00 PM as google maps and website both said it closes at 6:00. (As I am posting this review, it still says close at 6:00 PM), but employees standing at doors saying we close at 5:00 PM and then proceed to tell me to check google before coming again, so showed them my phone that google map is saying you are open and only reason I came and then they said whoever and proceeded to close doors. Only came here because store was close and needed a few things foe emergency fix. Had to go to other city to get what I needed and guess what, google said close at 6 for that Rona, I got there at 5:30 and they were indeed open. Needs a good management review here.
- TETIME ElectricNov 18, 20251.0Order my window , after a week i Came to checkout, because i missed their call, then they said sorry we made mistake, they do not care about contractors time, pure wast of time .
Frequently Asked Questions About Welland RONA
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.
What types of products can I find at Welland RONA?
Welland RONA offers a wide variety of home improvement products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, furniture, power tools, and indoor and outdoor accessories.
What are the store hours for Welland RONA?
The store is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 6:00 PM, and Sunday from 8:00 AM to 6:00 PM.
Does Welland RONA offer delivery and pickup services?
Yes, Welland RONA offers in-store pickup, delivery, and no-contact delivery services for your convenience.
Can I rent a truck or van at Welland RONA?
Yes, truck and van rentals are available at Welland RONA. You can reserve a vehicle by contacting the store directly. Availability may vary, so it is recommended to call ahead.
What is the return policy at Welland RONA?
If you are not 100% satisfied with your product (other than appliances), you can return it within 90 days of purchase in original condition and packaging with your receipt for a refund, exchange, or store credit. For exceptions and full details, visit their website.
Do you provide installation services at Welland RONA?
Yes, many stores offer installation services including appliance installation, flooring, cabinets, windows, and more. Check the installation services section on their website for details and participating stores.
How can I track my order from Welland RONA?
You can check your order status online by entering your order number and email or logging into your RONA account. Email updates are sent if your order status changes.
Are there any nearby places I can visit after shopping at Welland RONA?
Yes, nearby you can visit the Garden Centre at RONA for gardening supplies, SmartCentres Welland shopping center which has a cinema, or enjoy dining options like Tim Hortons, McDonald's Canada, or Thai Express.
Is there public transit or other stores nearby to help me get to Welland RONA?
Nearby stores such as Canadian Tire and Walmart Canada, as well as services like U-Haul Neighborhood Dealer and Petro-Canada gas station, can be helpful landmarks. These locations also provide complementary shopping and services for your convenience.
Are there nearby services that might be useful during my visit to Welland RONA?
Yes, nearby services such as Woodlawn Dental Office, Pet Valu pet store, and SmartStyle Hair Salon are available. You might find it convenient to combine your trip with these local service providers.