Brand Certified
RONA+ Waterloo West
3.9(1591 reviews)
Certified by RONA+ Waterloo West • Mar 15, 2026
Business Details
345 The Boardwalk, Waterloo, ON
N2T0A6, Canada
Certified by RONA+ Waterloo West • Mar 15, 2026
(519) 576-5776
Certified by RONA+ Waterloo West • Mar 15, 2026
https://www.rona.ca/en?cm_mmc=organic_search-_-yext-_-gmb-_-website&utm_medium=organic_search&utm_source=yext&utm_campaign=gmb&utm_content=website_en
Certified by RONA+ Waterloo West • Mar 15, 2026
About
Certified by RONA+ Waterloo West • Mar 15, 2026
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ Waterloo West provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Waterloo West & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Certified by RONA+ Waterloo West • Mar 15, 2026
Hours
Certified by RONA+ Waterloo West • Mar 15, 2026
Reviews
3.9
1,591 reviews
5 stars
725
4 stars
436
3 stars
153
2 stars
68
1 star
209
- QFQasim Farooq6 days ago2.0Disappointed as it's layout is very confusing and it's difficult to find what you are looking for.
- JCJonas ChenMar 15, 20261.0The lumber at the store is crocked and I wanted to buy some that were slightly straighter, and it’s hard to find the ones that are straight. One of the workers was very rude and did not allow me to pick out the ones that were straighter.
- JHJ HarthMar 14, 20265.0Bought a washer and dryer here. They had the best price, same as CAS but an additional 10% discount as I bought two appliances. I put the savings towards an additional 2 year warranty. Staff were also super helpful in bringing both items out to my truck and loaded them. Thanks Rona!
- DNDave NagleFeb 28, 20262.0I purchased a water heater once home we realized it was not the correct size . Return it to the store the following day . The staff member at the customer service asked if we had let anyone know that we were returning this item .I never knew that I had to call ahead for returns? She informed us that they would need to inspect the heater I was obviously fine with that . Once opened they noticed some damage on it . The staff were indirectly suggesting that I had been the one who damaged it . Another staff member and myself retrieved the correct heater but this time we opened the box before the purchase and low and behold it has the same damage on it. Tensions seamed to ease at this point and another staff member said they come damaged all the time. I probably wont return to this store again but lesson learned anything you purchase boxed and cash and carry open it before you leave the store and check it.
- DSDavid SufflingFeb 19, 20261.0The staff at the PRO desk sent me in the entirely the wrong direction, to also the wrong aisle. That's after I had to spell "acrylic" for him. That's the PRO desk. There were ZERO cashiers open.
Frequently Asked Questions About RONA+ Waterloo West
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products can I find at RONA+ Waterloo West?
RONA+ Waterloo West offers a wide variety of home improvement products including appliances, bathroom fixtures, building supplies, electrical items, flooring, furniture, hardware, lighting, outdoor accessories, paint, plumbing, tools, and more.
What are the store hours for RONA+ Waterloo West?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Waterloo West offer delivery and pickup services?
Yes, RONA+ Waterloo West offers in-store pickup, delivery, and no-contact delivery services.
Can I rent a truck at RONA+ Waterloo West?
Yes, truck rentals are available at RONA+ Waterloo West. You should contact the store directly to reserve a truck and confirm availability.
What is the return policy at RONA+ Waterloo West?
Products other than appliances can be returned within 90 days in original condition and packaging with the original receipt for a refund, exchange, or store credit. More details are available on their website.
Are installation services available at RONA+ Waterloo West?
Yes, many installation services are offered, including appliance installation, flooring, cabinets, windows, doors, bathroom plumbing, and more. Visit the installation service section on their website for details.
How can I check the status of my order?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates will be sent if the order status changes.
What nearby places can help me when visiting RONA+ Waterloo West?
Nearby places include the Pro Desk at RONA+ for building supplies, Kitchen Design at RONA+ for kitchen remodeling needs, and Lowe's Home Improvement for additional home improvement options.
Are there food options near RONA+ Waterloo West if I want to grab a meal during my visit?
Yes, nearby food options include Subway for sandwiches, Dairy Queen Grill & Chill for fast food and ice cream, and Almadina Woodstone Oven & Grill for Middle Eastern cuisine.
What nearby services can I access while visiting RONA+ Waterloo West?
Nearby services include Mobile Klinik for mobile phone repairs, MOVATI Athletic Waterloo for fitness and sports, and Mark's for clothing and footwear needs.
Brand Certified Facts from RONA+ Waterloo West
This information is certified by RONA+ Waterloo West and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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