The Brick

Reviews

• MH

  Maya Hamam

  Mar 13, 2026
  1.0
  Terrible store, terrible location. We bought a TV on January 5th and were told every two weeks when we called that it would be another two weeks before the TV came in. I just received a call today , over two months after our purchase informing us that the TV we purchased is discontinued and that the sales person would help us "select a new one" and we would have to pay the difference. When we asked for a refund, we were told that we have to come in store and that it can't be done online. After 2 months of holding our money with no product, there were ZERO accommodations made to help us. I will never shop here or at any brick store again, and I will make sure to tell all my family and friends to never shop there again. I've never seen worse service in my life. DO NOT reply telling me to email you for a review. If you do, then this is clearly a bot responding. If you actually want to make this right, pick up the phone and call me.
• AG

  Althia G.

  Mar 7, 2026
  5.0
  Today, I left home with the intention to purchase a stove and a dishwasher. My first stop was at Leons, 299 Bass Pro Mills Dr. I was in the store for at least 30 min., and no one took the time to offer assistance. There were associates who were on the floor doing nothing. Eventually, I went to a young lady who I asked, if they don’t help customers anymore. She made various excuses about why no one helped. To make a long story short, I told her that even though I saw something that I was interested in, I would go to the Brick. So, I left and went to the Brick, oh what a beautiful experience it was. I was greeted by two lovely ladies at the door. One of them asked me, if I was looking for something specific. I told her what I needed and she directed me to appliances. By the time I got there, Anna was already there waiting for me. She was very helpful, patient, kind and polite. Indeed, it was service with a smile. Her help erased the bad experience I encountered at the previous store. I would like to take this time to say, I appreciate you, Anna. Keep up the great work. You are a star, keep shining. God bless you.
• LH

  Leila Haghi

  Mar 4, 2026
  1.0
  Extremely disappointing experience with this company and their customer service. We ordered a refrigerator and a coffee machine at the end of October with a promised delivery for November. After several delays and no explanation or apology, the refrigerator finally arrived in mid-December — but it was badly damaged. We had to return it and I was forced to buy a temporary refrigerator. I also paid out of pocket for a technician who came to install the custom door panels. After waiting several more months, the replacement refrigerator finally arrived in March. Unfortunately, it was damaged again during transportation. Because of the damage, we could not install the door panels and once again we had to pay for the technician’s visit. After multiple calls to customer service, no one took responsibility for the delays, damages, or the extra costs we had to pay. The only solution offered was a $1000 credit, which does not even come close to covering the inconvenience, months of waiting, and additional expenses. The other option they offered was simply to return the refrigerator after waiting for months. This has been one of the worst customer service experiences we have had. You can find better deals and service at canadian appliance.No news and follow up for my coffee machine also. I recommended everyone not to go to this store. Poor customer service
• KM

  Khawar Mansoor

  Feb 24, 2026
  1.0
  I have the worst experience of my life with this fraud company who only cares about its own money. No customer service and no empathy at all with the customers. I have purchased a stove 2 years ago with them and got the extended warranty, soon after the purchase it started giving me problems and I had to call the warranty company to come and fix the issue. During the last 2 years the stove got repaired 6-7 times but never got completely fixed. After 2 years of suffering the manufacturer told me that the unit is not repairable and they can give me the store credit, so I could buy another stove at Brick. I went to buy another stove on Feb 8th 2026 which got delivered to me on February 10th 2026. Unfortunately, I did not check if the stove is working properly or not at the store. A week after it got delivered to me I tried to grill something, but it did not work. I have reported to Brick, but they said I should have reported within 2 days after delivery, so I have to contact the manufacturer. I explained them the suffering I had with the other unit in the last 2 years, but they did not care. The customer service girl told me that a senior will call me regarding the issue, which never happened. I am giving them One star as we do not have the option for zero or Negative.
• ND

  Nancy D

  Feb 24, 2026
  1.0
  Absolutely Horrible Experience at The Brick – Stay Away I had one of the worst delivery experiences of my life with The Brick, and I feel obligated to warn others. The delivery drivers were dishonest from the start. When they arrived with my sofa bed, they were careless and completely unprofessional. While unloading, they dropped the sofa bed into the back of my car and smashed my entire rear window. Glass went everywhere. It was shocking and incredibly upsetting. What made it even worse was their attitude. There was no apology, no offer to help clean up the shattered glass, and no sense of responsibility. Instead, they acted like this kind of thing was normal. They even shared that they’ve done similar things before while delivering. The worst part? They seemed almost proud of it — as if bad deliveries are something they advertise or joke about. To make matters worse, I later learned that their policy states that if they cause damage to your property, they are supposed to stop the delivery and leave the premises. That did not happen. They stayed and continued the delivery process, causing even more damage. Instead of feeling like a valued customer, I was treated like I didn’t matter at all — like I was the problem in a situation where I was clearly the victim. This was a horrible delivery gone wrong in every possible way. I will never shop at The Brick again. Consider this a serious warning: stay away.

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