About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,435 reviews
5 stars
1,936
4 stars
149
3 stars
63
2 stars
38
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales and delivery staff, particularly highlighting individuals like Kishore and Savita.
Delivery Issues
Several reviews mentioned significant problems with delivery, including delays, lack of communication, and damaged items during delivery.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, noting good deals and sturdy furniture.
Communication Problems
Numerous customers reported difficulties in reaching customer service, with some experiencing unresponsive or dismissive interactions.
Positive Experiences
Despite some negative feedback, many customers shared positive experiences regarding the purchasing process and the efficiency of the delivery team.
- NBNavdip Bhela1 day ago3.0The sales reps here are just terrible. They won’t properly help you unless you are buying something expensive. I needed something that was about $150 and 2 reps stopped to help me but kept asking other people if they needed help WHILE I was asking questions about the product. They both walked away with other customers while I was left there with no proper help. One of the rep’s name is Chris, stay away from him. I eventually used the brick website to get my answers, and I still bought $300+ worth of stuff. Great deals, terrible help from the reps.
- EKElias Kara2 days ago5.0Whole process went smoothly. Our sales lady Veronica was very nice, patient and helpful. Delivery guys were quick, courteous and clean. Received a courtesy call 15 minutes prior to their arrival. Thumbs up to the whole process.
- FGFrankie Gisone4 days ago1.0Horrible overall service. Horrible communication. Horrible customer service. Deceitful and incompetent sales staff. Embarrassing at an establishment level - from top to bottom. Every department is segregated and it makes the entire process absolutely MISERABLE. I strongly recommend AGAINST ever shopping at the Brick. I wouldn't even buy a candle from here - hard to imagine, but I would bet the kind folks at the Brick would fumble that too. Just pathetic.
- SKSiamak KarimiNov 13, 20255.0We had our fridge delivered by three gentlemen recently. I'm very satisfied with the service. They were very careful and professional about making sure nothing gets damaged and it goes by smoothly. I really appreciate their hard work. Thank you
- DMDawn MNov 9, 20255.0Went to just browse as they were having an amazing sale! Was greeted by Monique and she was a dream! I appreciated her giving me space to wander and yet I still could see her should I have had any questions! Loved the fact that with my purchase (was a super great deal for quality furniture) I still could cancel without penalty and receive my full refund! Yes, I have bought here before and will definitely go again! I highly recommend their products, services and staff!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by product. For full details, refer to the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, The Brick refunds the difference if you find the same brand and model at a lower price within 30 days of purchase, subject to conditions.
Can I cancel my order and get a refund?
Orders can be canceled with refunds processed to the original payment method prior to delivery or pickup, except deposits on special orders which are non-refundable.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What are The Brick's store hours?
The store is open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, and Sunday 11:00-18:00, with special holiday hours.
What installation and assembly services are available?
The Brick offers licensed installation and furniture assembly services for various appliances and products.
What payment options does The Brick accept?
Accepted payments include American Express, Cash, Financing, MasterCard, and Visa.
What products and brands can I find at The Brick?
The Brick offers furniture, mattresses, electronics, and appliances from brands like Samsung, LG, Whirlpool, Sony, and many more.
Are there any nearby places I can visit when shopping at The Brick in Vaughan?
Nearby you can visit Zapa Interiors Furniture Gallery and Room-Deco Fine Furniture for more furniture options, or Goemans Appliances Vaughan for appliances.
Is there a place nearby where I can get interior design or home renovation services?
Yes, Harmony Condo Renovations and Harmony Basements are nearby for renovation and interior design services.
What nearby amenities can I enjoy before or after visiting The Brick?
You can relax at Elite Skin Rejuvenation spa, try rock climbing at RockHaus Climbing, or have a meal at Zets Restaurant which are all nearby.