About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,518 reviews
5 stars
2,008
4 stars
155
3 stars
63
2 stars
39
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff helpful and friendly, while others reported rudeness and poor communication.
Delivery Experience
Delivery teams received praise for professionalism and care, but there were significant complaints about delays and damage caused during delivery.
Sales Assistance
Sales staff were generally described as knowledgeable and helpful, although some customers felt neglected during their shopping experience.
Product Issues
Several customers reported issues with products and assembly, leading to frustration over lack of follow-up and resolution.
- RSRalph Sansone1 day ago5.0The delivery guys were very professional and knowledgeable , unfortunately the wrong stacking kit was sent for my set .
- LLLisa2 days ago5.0Delivery was done very nicely. The delivery personnel were quick, efficient and very respectful of our home. Thank you
- ABAle BellaDec 27, 20255.0Fast, professional and amazing! Ordered during the busiest holiday season, got a prompt call from the store and got my oven delivered within 1 day. The delivery crew took care of moving my old appliance out and brought the new one. They rolled out a carpet on my floors to protect it from the snow and salt, and any scratches and were in and out within 30 min max. Professional service, 5 stars for me!
- TKTom KoitsisDec 26, 20251.0Customer service department didn't want or reply or answer my Questions. Sales people wouldn't call or let me talk to the manager never going back there again .Horrible experience!
- HTHazem TahaDec 21, 20251.0I paid for official assembly and still spent months chasing a basic fix and treated poorly. In early October, I furnished my new home through The Brick (Vaughan), including a TV stand, and paid $176 for the official assembly service (Trans Global Service). The assembly team arrived and found a faulty drawer/part that could not be assembled, and they said it was reported for the Brick for replacement. For weeks after that, I called the branch regularly and was repeatedly told it would arrive “next week.” After about three months, I went to the store and was surprised to be told they had no clear record of the faulty part or replacement and that it might be with the assembly provider, despite the ongoing updates I had been given by them. I was promised follow-up and did not receive it. What made this worse was the customer service desk tone and lack of ownership and responsibility. I was repeatedly told things like “I don’t know,” “talking to a manager won’t change anything,” and “these are your only options,” with no effort to provide a timeline or offer a practical solution. At one point, when I said I would document my experience in a review and come speak to a manager, the employee showed that he wouldn't care less and the call was ended abruptly. Eventually, after speaking with a closing manager, the store agreed to take the stand as-is, replace it, and rebook assembly. The stand was taken and I received a new box, which left my 65" TV on the floor completely vulnerable. After that, I was told booking assembly requires processing financial requests that could take weeks because of Christmas, with no date provided. To avoid leaving my TV on the floor indefinitely, I had to compromise and pay again upfront to book the installation, after being told I would be reimbursed "with no date". I am still waiting for that reimbursement to be completed. Overall: inconsistent information, weak follow-through, and poor handling of a problem that started with a brand-new product and paid official service. I hope management reviews how customer issues are handled at the desk, especially when the issue is caused by the retailer/service process, not the customer. I would be glad to name the exact employees and incidents to the Brick management if they choose to communicate about this.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by product. For full details, refer to the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, The Brick refunds the difference if you find the same brand and model at a lower price within 30 days of purchase, subject to conditions.
Can I cancel my order and get a refund?
Orders can be canceled with refunds processed to the original payment method prior to delivery or pickup, except deposits on special orders which are non-refundable.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What are The Brick's store hours?
The store is open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, and Sunday 11:00-18:00, with special holiday hours.
What installation and assembly services are available?
The Brick offers licensed installation and furniture assembly services for various appliances and products.
What payment options does The Brick accept?
Accepted payments include American Express, Cash, Financing, MasterCard, and Visa.
What products and brands can I find at The Brick?
The Brick offers furniture, mattresses, electronics, and appliances from brands like Samsung, LG, Whirlpool, Sony, and many more.
Are there any nearby places I can visit when shopping at The Brick in Vaughan?
Nearby you can visit Zapa Interiors Furniture Gallery and Room-Deco Fine Furniture for more furniture options, or Goemans Appliances Vaughan for appliances.
Is there a place nearby where I can get interior design or home renovation services?
Yes, Harmony Condo Renovations and Harmony Basements are nearby for renovation and interior design services.
What nearby amenities can I enjoy before or after visiting The Brick?
You can relax at Elite Skin Rejuvenation spa, try rock climbing at RockHaus Climbing, or have a meal at Zets Restaurant which are all nearby.