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Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply Store
RONA Uxbridge has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
173 reviews
5 stars
101
4 stars
43
3 stars
12
2 stars
4
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being friendly and helpful, others are reported as rude or unhelpful.
Staff Knowledge
Several customers highlighted the staff's product knowledge and willingness to assist, particularly mentioning specific employees who provided excellent service.
Store Conditions
The store is described as small with limited stock, but many customers appreciate the cleanliness and organization.
Delivery Issues
There are complaints regarding delivery and order fulfillment, with some customers experiencing issues with product availability and communication.
Positive Experiences
Despite some negative feedback, many customers express satisfaction with their overall shopping experience, citing helpful staff and good service.
- CCChris CarterOct 6, 20251.0The yard guys are incredibly rude. I will never go back. Worst treatment I’ve ever encountered at any store. Go to Shell in Stouffville these guys suck
- PCPaul ClearySep 1, 20255.0Some positive feedback for Mike the store manager in Uxbridge. He went out of his way to help accept my return of large metal roof sheets. I had ordered 6x3’x10’ for home project but had a design change and needed to return. Uxbridge did not stock the sheets so original online order came from Pickering. My vehicle could not safely carry the product back to Pickering, Mike helped me by calling up Pickering, closing the online order and then agreeing to take the product back despite not stocking it locally. Thanks again to Mike and his team for good customer support. It’s this sort of attention to customer needs that keep me shopping in the local community.
- AIAlpha Omega Signs Inc.Aug 12, 20255.0Colin has been delivering all our lumber and other heavy materials to our business for several years. He is incredibly fast, kind, and always ready to help. We can’t thank him enough! Also, Megan, the assistant store manager, always expedites our orders. She is not only very professional but also extremely friendly. We’re always happy to contact this Rona location and place orders with her, knowing they will be delivered on time when we work with Megan.
- AAAlexAug 6, 20251.0As a VIP account holder, I’ve shopped at RONA Uxbridge for years for my contracting business, but recent poor service has pushed me to take most of my purchases elsewhere, though I still stop by occasionally. Mark is great 👍 always helpful and knowledgeable. Unfortunately, not all staff match his effort. Some seem distracted, often on their phone or looking somewhere else, and one female employee in particular was noticeably rude and unhelpful. For instance, when I asked about plumbing supplies, I was told they didn’t have them without anyone checking or guiding me to the right aisle. I’m disappointed with the service and hope the store can improve.
- SBS BJul 29, 20251.0Went to the front to ask for help locating an item, stood there while the employees were on their phones and chatting. One looked up and saw me but went back to their phone. Once I said something is when they looked up but no help at all, one of them just pointed at the isle they thought the item would be in. Not the customer service I expected and not sure why phones are allowed on shift when customer facing.
Frequently Asked Questions About RONA Uxbridge
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Uxbridge's return policy?
You can return most products within 90 days in original condition with receipt for refund, exchange or credit. Appliances have exceptions. Visit https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my order at RONA Uxbridge?
Check your order status online with your order number and email or by logging into your Rona account. You'll also receive email updates.
Does RONA Uxbridge offer delivery and curbside pickup services?
Yes, RONA Uxbridge offers both curbside pickup and delivery services. Delivery is free for parcel shipments over $49, with truck delivery available for larger items at an additional cost.
What payment methods are accepted at RONA Uxbridge?
You can pay online with Mastercard, Visa, Rona credit card, or PayPal. In-store payments can be made with Visa, MasterCard, cheque, credit, or cash.
What are the store hours for RONA Uxbridge?
Monday to Friday: 7 AM to 7 PM; Saturday: 8 AM to 6 PM; Sunday: 9 AM to 5 PM.
Does RONA Uxbridge offer installation services?
Yes, many installation services are available including appliance installation, flooring, windows and doors, bath and plumbing, and more. Visit https://www.rona.ca/en/install-services for details.
How do I pick up my order from RONA Uxbridge?
You will receive an email when your order is ready. Go to the store's pick-up zone with your photo ID and the confirmation email. For curbside pickup, park in designated spots and call the store.
Can someone else pick up my order from RONA Uxbridge?
Yes, an authorized person 16 years or older can pick up your order by presenting a copy of your confirmation email and government-issued photo ID.
Which nearby stores can I visit along with RONA Uxbridge for home improvement needs?
Nearby, you can also visit Canadian Tire for automotive and home goods, Walmart Canada for groceries and gardening, and Pro Desk at RONA for building supplies.
What nearby food options are available around RONA Uxbridge?
After your visit, you can enjoy local dining at Tim Hortons for coffee and donuts, Harvey's for burgers, Swiss Chalet for barbecue, or Bento Sushi for quick meals.
Are there services near RONA Uxbridge that can complement my visit?
Yes, nearby services include Minute Key for locksmith needs, DRUGStore Pharmacy for health products, and Wave Dental Uxbridge for dental care.