Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply Store
RONA Trenton has the best articles and products for your renovation, construction, and home decoration projects.
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
266 reviews
5 stars
150
4 stars
71
3 stars
19
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.
Product Availability
While most customers found the store well-stocked, some reported issues with specific items being out of stock or difficulties with online ordering.
Store Experience
The store was described as clean and organized, though some customers noted it felt cramped due to its size.
Delivery Issues
Several customers expressed frustration with delivery delays and communication regarding their orders, particularly for larger purchases.
Mixed Staff Performance
While many reviews highlighted excellent service from specific employees, there were also complaints about unhelpful or rude staff members.
- JBJoanne borrisNov 9, 20255.0Great customer service. All of the staff are friendly, helpful and knowledgeable. This is definitely my go to store!
- MCMark ClareJul 20, 20255.0We are not from Trenton and don't know the area well. Yesterday, we were on a three hour pilgrimage traveling west on HWY 401 to deliver a new bike to our nine year old granddaughter. In my rear view mirror, I could see the bike, in the rack, on the back of the car. The plastic fender was bending wildly, to and fro, in the wind turbulence. I was concerned that it might break off. What to do? I knew there was a building supply store on the north side of the highway. I got off the 401 and headed for the Trenton RONA. Inside, I looked at various ropes, straps, bungees and tape - trying to decide what to buy to secure the fender. Finally, I asked the opinion of the woman at the main check-out. Catherine listened to me, reached behind on the counter and produced two long plastic zip ties. “Try these,“ she said. I took them out to my car and zip-tied the fender to the bike frame and to the wheel. Tight and secure. Perfect. I walked back in to pay Catherine. She smiled and said to forget it. The ties were just sitting there left over from some other purpose. Minutes later, I was back on the highway. My granddaughter’s bike made the three hour trip to her in one piece. She snipped off the zip ties and rode around the block with excitement. This is not a review about product quality, pricing or advertising. This is about customer service. This is about a resourceful employee who listened to a customer, empathized, thought creatively and practically, and solved a problem – with no thought of profit. The people of Trenton are lucky to have a store like their RONA, a store smart enough to hire a person like Catherine. So often it’s the small things and the people that bring me back to a retailer. Thanks, RONA. Thanks, Catherine.
- KDKelly DJun 22, 20255.0Thank you Andrew at customer service for helping me with the framing material and subfloor count. You have a lot of patience! Special Kudos also to the young gentleman out in the yard who loaded up the 50 2x4x8 lumber without complaint in this muggy weather! I really like this particular Rona store as I find the employees always friendly, knowledgeable and helpful. I don't feel that I am a valued customer at other local stores.
- JJJustinJun 14, 20255.0Never had a bad experience here. They're always willing to help. Good selection, online purchase able and you get help loading everything. Prices are average but they're end of the season sales are amazing. We got a $500 patio set (assembled) for half price. The cashier is always friendly and she's the nicest lady, always smiling amd laughing. Save the drives all over town and go to rona.
- BBBill BlackJun 9, 20255.0Great place to shop, staff are personable, shame it's not bigger .
Frequently Asked Questions About RONA Trenton
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
What is RONA Trenton's return policy?
You can return most products (except appliances) within 90 days with original condition and receipt for refund, exchange, or store credit. See https://www.rona.ca/en/returns-and-refunds for details.
How can I check the status of my RONA order?
Check your order status online by entering your order number and email or logging into your RONA account. Email updates are provided for status changes.
What delivery services does RONA Trenton offer?
RONA Trenton offers free parcel delivery for orders over $49 and truck delivery for large items at $79. Delivery availability may vary by location and product.
Can I pick up my order curbside at RONA Trenton?
Yes, curbside pickup is available. When your order is ready, park in designated spots, call the store, and an associate will bring your order to your vehicle.
What brands can I find at RONA Trenton?
RONA Trenton carries brands like KitchenAid, Dyson, Dewalt, Husqvarna, Frigidaire, Broil King, Weber, Kohler, Bosch, Cub Cadet, Craftsman, Black and Decker, Nest, and Whirlpool.
What are RONA Trenton's store hours?
RONA Trenton is open Monday to Friday from 7:00 AM to 7:00 PM, Saturday 8:00 AM to 6:00 PM, and Sunday 9:00 AM to 5:00 PM.
Does RONA Trenton offer installation services?
Yes, many installation services are available including appliance installation, flooring, windows and doors, plumbing, and more. Visit https://www.rona.ca/en/install-services for details.
How can I pay for my purchases at RONA Trenton?
You can pay with Visa, MasterCard, Rona credit card, PayPal, or by cheque. Cash payments are accepted in-store only.
What nearby places can I visit around RONA Trenton?
Nearby you can find the Pro Desk at RONA for building supplies and the Garden Centre at RONA. For relaxation, visit Chanelle's Eden Day Spa, or enjoy local cuisine at G's Place fast food restaurant.
How can nearby places like Riverside Dental Centre or Trenton Cannabis enhance my visit to RONA Trenton?
After shopping at RONA Trenton, you can conveniently access medical care at Riverside Dental Centre or visit Trenton Cannabis for wellness products, making your trip efficient and well-rounded.
Are there nearby services to assist with home improvement projects near RONA Trenton?
Yes, Wooler Homes Ltd offers construction services nearby, and MKR Dental Cabinets provides countertop installation, complementing RONA Trenton's products and installation services.