Brand Certified
The Brick
4.6(1339 reviews)
Certified by The Brick • Mar 22, 2026
Business Details
869 Fort William Rd, Thunder Bay, ON
P7B 0A9, Canada
Certified by The Brick • Mar 22, 2026
(807) 475-7300
Certified by The Brick • Mar 22, 2026
http://www.thebrick.com
Certified by The Brick • Mar 22, 2026
About
Certified by The Brick • Mar 22, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 22, 2026
Hours
Certified by The Brick • Mar 22, 2026
Reviews
4.6
1,339 reviews
5 stars
1,107
4 stars
94
3 stars
36
2 stars16
1 star
86
- EWEric Wing2 days ago5.0Shannon helped us with our purchase. She was great to deal with. All went smoothly. Delivery was the next day. No complaints !
- KLKayla LindsayMar 14, 20265.0Sales consultant, Mike Bosch at The Brick Thunder Bay was very helpful and provided excellent customer service when purchasing our dishwasher!
- AYAndrew YoungMar 4, 20265.0After being given the run around by home depot I decided to purchase my stove from the Brick instead and had a wonderful experience. Jessica helped me pick out the right stove for my needs and budget and the delivery team was top notch. Arrived early. Delivered the stove into a difficult apartment all fast, friendly and without any damage. 10/10 will use the brick again.
- LGLesley GartonMar 3, 20265.0Everytime we decide to get something new, I go see Shannon at The Brick. Over the years we have gotten to know each other and I refuse to shop with anyone else. We just purchased a dishwasher and a range. Delivery went amazing and the guys were great. Except for the wet snowy shoes on my rugs , everything went smoothly and they were pleasant, polite and very careful👍
- ALAshley LesterFeb 14, 20261.0I usually don’t write reviews, but my experience with The Brick was so disappointing that I feel the need to share. In mid-November 2025, after making multiple purchases at The Brick in the last year, spending thousands of dollars on new furniture, we returned to buy a new dishwasher. The dishwasher was posted on sale and we were met with good service and knowledge from our sales person. We were promised that the dishwasher would be in by December 8th. When that date came and gone, not a single email or phone call to let us know that it would not be arriving until December 15th, until we called to inquire what was going on. That date again came and we heard nothing. Called again and we were assured by Christmas and that the dishwasher was “custom made” and the salesperson had no idea why no one reached out to us. We remained patient, but it didn’t stop here. This transpired into 5 more phone calls over a two month span where we spoke to a different employee each time, most of which were not helpful and one went as far as to say “you can just come get a refund if you want it then” and that my partner could come purchase a different one in stock for $300 more than the one we originally purchased. We asked if we would have to pay the difference or if the store could provide some sort of compensation because it had been over 2 months of waiting for a dishwasher, where we were given a hard no to that request. Our original salesperson ended up contacting us and letting us know that the Manager of the store put a rush on it and they would contact us as soon as the product made it to Winnipeg. We believed his word as he was very sincere and wanted to make it right. Another two weeks go by, no call or update. After exhausting all options, we went to Dufresne and walked out same day with the exact model we ordered with The Brick. We then went to The Brick to get a refund, where the customer service rep had to get approval for the refund for the dishwasher and the management did not provide the credit that was previously promised or even remotely an apology for the terrible experience. Needless to say, we will never be returning to this establishment ever again and highly recommend the customer service at both Leon’s and Dufresne.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are your store hours at The Brick in Thunder Bay?
The Brick in Thunder Bay is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What brands of furniture and appliances can I find at The Brick?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services for customer convenience.
What payment options are accepted at The Brick?
You can pay at The Brick using American Express, cash, financing, Mastercard, and Visa.
Can I add an extended warranty to my purchase at The Brick?
Yes, you can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a Brick store.
Is The Brick wheelchair accessible?
Yes, The Brick has wheelchair-accessible entrances and parking for all customers.
What nearby places can I visit when shopping at The Brick in Thunder Bay?
While visiting The Brick, nearby places of interest include Swiss Chalet for dining, Old Navy for clothing shopping, and The Beer Store for beverages.
Are there any nearby financial services near The Brick in Thunder Bay?
Yes, Sean Garrity BMO Financial Planner and BMO Bank of Montreal are nearby, offering financial advising and banking services.
Where can I find entertainment and dining options near The Brick?
Near The Brick you can enjoy dining at Swiss Chalet, Burger King, KFC, and Osmow's Shawarma, offering a variety of cuisines.
What types of products does The Brick sell?
The Brick sells a wide variety of products including sofas, dining tables, beds, mattresses, refrigerators, ranges, dishwashers, washers, dryers, TVs, and home electronics.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 22, 2026Yext Knowledge Graph
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