Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,181 reviews
5 stars
965
4 stars
86
3 stars
34
2 stars16
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and knowledgeable sales associates, particularly highlighting individuals like Mike, Rick, and Jessica for their exceptional service.
Product Knowledge
Sales staff demonstrated strong product knowledge, helping customers find suitable items and providing detailed information about products.
Delivery Experience
While most customers appreciated the friendly and efficient delivery service, there were some complaints about delays and issues with damaged items upon delivery.
Sales Process
Customers reported positive experiences during the sales process, with many noting that associates were not pushy and allowed them to make informed decisions.
Follow-Up Issues
Some customers expressed frustration with follow-up service, particularly regarding warranty claims and delivery issues, indicating a need for improvement in these areas.
- PFPaul Fayrick2 days ago5.0Shopping for new mattresses can be frustrating. We had a wonderful experience at the Brick today. Jessica, our sales consultant, did a great job helping us make our purchase. We are pleased to recommend her and the Brick to anyone interested in professional service and a great deal.
- DRDiana Rucchin2 days ago5.0My husband and I were in search of a new fridge as our old one was giving us some major issues within the last few months. Our salesman Mike Bosch was super informative and knowledgeable about the different options within our budget and size capacity. He also was very transparent on what brands were better than others as he really wanted to see us get a good appliance for the money we spent. He kept us informed on the upcoming deals and was super pleasant to work with. We highly recommend working with Mike on all your furniture and appliance needs as you will be in great hands with him!
- MSMargaret Simpson2 days ago5.0I love the Thunder Bay, ON Brick location. It’s not just the quality of the furniture and the great prices. It’s my salesman Mike Bosch! This guy is professional and absolutely fun for all my furniture shopping needs. Mike is prompt, reliable and super knowledgeable. I bought my couch, bed, chairs and more from him. I also recommend Mike for commercial buying. Great deals.
- JDjayan daviau2 days ago5.0Had a horrible experience previously with the brick, but Jessica Singh completely turned my opion around today. Both helpful and knowledgeable, she spent time, went the extra mile to ensure a different experience today. Thank you Jessica, youve made me willing to not only purchase from The Brick again, but recommend you specifically to anyone shopping for house furnishings or appliances.
- LVLien VoNov 5, 20255.0If I can rate the Brick 10 stars I would because oh my that was the best experience EVER!!! This was my first time buying a couch and I’ve heard many good things about the brick! The prices and quality of furniture can’t be beat, they are hands down the go to place for all living needs! I also want to thank the amazing delivery service. 3 guys came and brought my couch up to my third floor apartment with no issue and even set up my couch for me! Thank you guys!! Top notch!! I will definitely bring buying from them again
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are your store hours at The Brick in Thunder Bay?
The Brick in Thunder Bay is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What brands of furniture and appliances can I find at The Brick?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services for customer convenience.
What payment options are accepted at The Brick?
You can pay at The Brick using American Express, cash, financing, Mastercard, and Visa.
Can I add an extended warranty to my purchase at The Brick?
Yes, you can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a Brick store.
Is The Brick wheelchair accessible?
Yes, The Brick has wheelchair-accessible entrances and parking for all customers.
What nearby places can I visit when shopping at The Brick in Thunder Bay?
While visiting The Brick, nearby places of interest include Swiss Chalet for dining, Old Navy for clothing shopping, and The Beer Store for beverages.
Are there any nearby financial services near The Brick in Thunder Bay?
Yes, Sean Garrity BMO Financial Planner and BMO Bank of Montreal are nearby, offering financial advising and banking services.
Where can I find entertainment and dining options near The Brick?
Near The Brick you can enjoy dining at Swiss Chalet, Burger King, KFC, and Osmow's Shawarma, offering a variety of cuisines.
What types of products does The Brick sell?
The Brick sells a wide variety of products including sofas, dining tables, beds, mattresses, refrigerators, ranges, dishwashers, washers, dryers, TVs, and home electronics.