Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,247 reviews
5 stars
1,028
4 stars
89
3 stars
34
2 stars16
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, knowledge, and friendliness of the sales staff, particularly highlighting individuals like Jessica, Vishal, and Mike.
Delivery Issues
Several reviews mentioned problems with delivery, including damaged items and delays, indicating a need for improvement in this area.
Product Knowledge
Sales associates were frequently noted for their expertise and ability to assist customers in making informed decisions about their purchases.
Overall Experience
Many customers reported positive shopping experiences, with a few expressing dissatisfaction due to specific incidents, particularly related to delivery.
- FPFeja PottingerDec 30, 20255.0Excellent service. The gentlemen who delivered my appliances were courteous and timely. They got them in without trouble despite my old house’s weird stairs and awkward angles. They got everything set up for me and gave me good advice on which replacement pieces I needed. I also received excellent service when in store. No attempts at upselling but rather giving me good information on what I asked for. I had been to other places and was most impressed by the Brick’s service in store and at delivery.
- JTJanice ThibaultDec 29, 20255.0My oven stopped woking and I needed a new one. I went into the Brick and was met by Cassandra Dumontier, and she was fantastic. I had already done the research online and knew what I wanted to buy. She made the purchase experience of the Samsung range quick, easy, and offered so much information. She was very helpful and extremely nice. I would definitely recommend dealing with her when you're shopping in Thunder Bay. Thank you Cassandra!!!!
- BPBrenda PradalDec 28, 20255.0It was a great experience today with our sales person Cassandra. We were able to spend time to confirm we wanted the chairs we had seen the previous day… she was very knowledgeable about our products and patient with us as we tried sitting on other products to confirm we had choosen the right one… and then we looked around freely as paperwork was being processed and needless to say we purchased end tables! She informed us that we can add them to our extended warranty…we are very pleased with the process today! Highly recommend The Brick … and ask for Casandra D.
- DDDeedz DidaDec 20, 20251.0The Brick has been not good with my last two orders, tried giving the benefit of doubt to them, but still very poor service, and customer service. My bookshelf came broken in half, they told me they would call manufacturer, still have no update, my bedroom frame was supposed to be delivered Dec 06, 2025, they called two days before and said "wont be til end on January " and I just ordered 4 dressers, they only delivered 3, idk what's going on with them, but last time I order from them. Not once have I had the correct order, always, always something missing or broken. Then they tell you to call manufacturer and deal with it. Its BS. Also, I had friends with similar stories like mine. Just hope you have a better experience if and when you order from them.
- CKcurtis kirchenDec 17, 20255.0buying appliances were an Olympic sport, Cassandra at The Brick would be taking home gold. I went in looking for an induction range and left feeling like I’d just made the smartest life decision of my adulthood. Cassandra knew her stuff cold (which is impressive, considering she sold me something that gets very hot). She answered every question, anticipated the ones I didn’t know to ask, and somehow made comparing specs feel entertaining instead of painful. The induction range is amazing, but the real standout was Cassandra’s patience, humour, and zero-pressure approach. She didn’t just sell me an appliance — she guided me safely through the wild world of modern cooking technology. If you’re shopping at The Brick, do yourself a favour and ask for Cassandra. Your kitchen (and your sanity) will thank you.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are your store hours at The Brick in Thunder Bay?
The Brick in Thunder Bay is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
What brands of furniture and appliances can I find at The Brick?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more for furniture, appliances, and electronics.
Does The Brick offer delivery and curbside pickup services?
Yes, The Brick provides delivery, curbside pickup, and no-contact delivery services for customer convenience.
What payment options are accepted at The Brick?
You can pay at The Brick using American Express, cash, financing, Mastercard, and Visa.
Can I add an extended warranty to my purchase at The Brick?
Yes, you can add an extended warranty during purchase in-store or online, or within 30 days after receiving your product by visiting a Brick store.
Is The Brick wheelchair accessible?
Yes, The Brick has wheelchair-accessible entrances and parking for all customers.
What nearby places can I visit when shopping at The Brick in Thunder Bay?
While visiting The Brick, nearby places of interest include Swiss Chalet for dining, Old Navy for clothing shopping, and The Beer Store for beverages.
Are there any nearby financial services near The Brick in Thunder Bay?
Yes, Sean Garrity BMO Financial Planner and BMO Bank of Montreal are nearby, offering financial advising and banking services.
Where can I find entertainment and dining options near The Brick?
Near The Brick you can enjoy dining at Swiss Chalet, Burger King, KFC, and Osmow's Shawarma, offering a variety of cuisines.
What types of products does The Brick sell?
The Brick sells a wide variety of products including sofas, dining tables, beds, mattresses, refrigerators, ranges, dishwashers, washers, dryers, TVs, and home electronics.