Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,855 reviews
5 stars
1,511
4 stars
135
3 stars
41
2 stars
29
1 star
139
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Customers consistently praised the delivery service for being fast, efficient, and courteous.
Sales Experience
Many customers highlighted the knowledgeable and friendly sales representatives who provided excellent service.
Tracking System
The real-time tracking system for deliveries received positive feedback, helping customers plan their day.
Customer Service
While many reviews praised customer service, there were some complaints about unprofessional behavior and communication issues.
Product Quality
Customers expressed satisfaction with the quality of the products purchased.
- DLDarlene Labelle2 days ago5.0I purchased a bed and the bed was really poorly made, notified the brick and it was handled very professionally and bed was replaced. Service was excellent. Larry our salesperson was very helpful from start to finish.
- DNDon NadeauNov 15, 20251.0Purchased dinning table with chairs it's a raised table with bar stool chairs, purchased extra warranty to equivalent of 5 years, had issues with the chairs becoming loose, returned to the store to explain the issue, a claim was started, waited for a few weeks and nothing was issued, returned to the store and again nothing was happening, this was going on foe a while.......almost a year! After returning to the store eventually they set up a time with a tech to come to my house which took another 3 months, after a few months have past after the tech inspected the chairs ( had 1 chair broken and a few loose ), with the warranty if the tech could not repair the company has to replace, been waiting for a response from the store and nothing so to the store we fo again, explained for almost 2 years for a response, the response i eventually got was the model of table and chairs are obsolete.....they don't make it anymore, so how it was explained was after 2 years each model in the display is only for 2 years, so I was having an argument with store indicating I have purchased 5 years of warranty and 3 years are no good well to me that is fraud they sould pay me back the 3 years of the warranty, they said they could do an exchange of a chair that is in the show case but I explained that if we do that we would need to replace the other 5,they said they would have to talk to the head office and get back to us,eventually they did a week later they said the would pro-rate the chairs ( didn't know they would measure like a worn tire.......who knew! ). Ended up settling ( i had enough with these useless people didn't feel like arguing anymore, it was like trying to get blood from a stone ), they ended up giving us a store credit ( would rather take the money instead and go elsewhere). Ordered now chairs which were swivels ( 6 of them ), they're supposed to be shipped in boxes and assemble them at home like IKEA, 1 box has 2 chairs to be assembled and 4 other chairs were assembled and was shipped in bags, removed the assembled chairs from bags and parts were falling out and missing, as well noticed the bearings for the swivel portion was missing a couple of bearings so back to the store we go again, presented the swivel bearing to customer service and had 1 tech says that is normal for missing 1 or 2 bearings, was about to have an argument with tech indicating it's not normal having 1 or 2 bearings missing then he goes on that he was an machineist ( if he was a machineist he wouldn't be working at the brick.....just saying! ), they ended up ordering new bearing swivels, new ones came in and the first thing was to check the bearings and sure enough missing bearings, had the manager to look at the bearings and sees there is gaps where bearings should be there so we look at each other the words that came out of his mouth was " what do you want me to do about it? ", so the statement was redirected back " are you kidding me ? ", he actually apologized for having the 4 chairs that were bagged shipped over to my house, they were not supposed to be shipped to my house they were supposed to be shipped elsewhere. So the bearings were not reordered so I'm stuck with what I have so needless to say do not purchase extra warranty because they will not do anything for it and I won't be shopping there again. If could rate them in the negative it would be -10
- ASAndy ST-AMOURNov 15, 20251.0Terrible customer service. First they made me wait an extra month for washer and dryer. Then they deliver the product damage and think you are going to except it. After denying the damage product. Expect you to wait another 2 weeks with no compensation what so ever. Last time I will be doing business with the brick.
- LJLois JonesNov 13, 20255.0Dan, Redwan and Ash were excellent! The got everything downstairs, unwrapped everything, put the legs on everything and took all the garbage with them when they left! I had no cash on me but I will come to the store and ask Peter to give them my tip.
- BNBrad NewtonNov 9, 20251.0Wish I could give 0 stars. Google should update. Went there to purchase a washer and dryer. Picked up the washer and delivered it to site and the dryer to be picked up the following week. Realized that the finish measurements of the new laundry closet would not allow for a set and would need a stackable. Washer was in original packaging and never used in less then 2 weeks of purchase and they refused it to be returned and told me store credit only. 1st and only “The brick” experience, and i can assure you it will be my last. Happy shopping folks.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What are The Brick's store hours in Sudbury?
The Brick in Sudbury is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does The Brick Sudbury offer curbside pickup and delivery options?
Yes, The Brick Sudbury offers curbside pickup, delivery, and no-contact delivery services for customer convenience.
What is The Brick's return policy?
The return policy depends on the item purchased; customers should check the Satisfaction Guarantee page on The Brick's website for complete details.
Can I add an extended warranty to my purchase at The Brick Sudbury?
Yes, extended warranties can be added during the purchase process online or in-store, and up to 30 days after receiving the product at a store visit.
What payment options are accepted by The Brick Sudbury?
The Brick Sudbury accepts American Express, cash, financing, Mastercard, and Visa as payment methods.
What brands does The Brick Sudbury carry?
The store carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, and many more.
Where is The Brick store located in Sudbury?
The Brick is located at 747 Notre Dame Avenue, Sudbury, Ontario, P3A 2T2, Canada.
Are there any nearby places of interest around The Brick Sudbury?
Yes, nearby places include NAPA Auto Parts for automotive needs, UPS Access Point location for shipping, Staples Sudbury for office supplies, and Sleep Country Canada for additional mattress options.
How can nearby transit or services help me when visiting The Brick Sudbury?
You can conveniently coordinate visits to nearby services such as UPS Access Point for shipments, Staples for printing and office needs, or explore local restaurants like Flame Jerk House for dining before or after shopping.
What other furniture and home stores are near The Brick Sudbury that I might want to visit?
Nearby furniture and home stores include Aaron's Inc., Value Village, and Sleep Country Canada, which can offer additional options to complement your shopping at The Brick.