About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
311 reviews
5 stars
223
4 stars
40
3 stars
10
2 stars
6
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individual salespeople like Jason and Spencer for their excellent service.
Delivery Efficiency
Customers frequently noted the quick and efficient delivery service, with many mentioning the professionalism and politeness of the delivery team.
Product Selection
The business offers a wide selection of products, which customers found appealing and easy to navigate.
Communication Issues
Several reviews pointed out problems with communication regarding delivery dates and warranty claims, leading to customer frustration.
Pricing
Customers appreciated the competitive pricing and frequent sales, making them feel they received good value for their purchases.
- RORhys Ottaway1 day ago5.0We had an awesome experience at The Brick in Stratford. We worked with Spencer, and he was genuinely the perfect salesperson. He offered help right away but then gave us the space to browse and come to him when we needed, something we really appreciated after visiting other retailers where the sales approach felt way too pushy. Spencer answered all our questions, walked us through options without any pressure, and made the whole process super easy. We ended up buying the Legend sectional and matching side tables, along with a warranty (something we normally don’t move forward with), and we’re really happy with our purchase experience so far. We’ll definitely be reaching out to Spencer and the Stratford Brick again for any of our future furniture needs. Highly recommend!
- RTRebecca Taylor3 days ago5.0Spencer was fantastic, we were shopping for a new mattress he was very helpful and kept us in our budget. It was no pressure sales which is very nice. The store is very clean and tidy and well set up!
- KLKirsten Lee6 days ago5.0Spencer was super helpful finding the right pillow for my daughter.. and very pleasant! Great service
- VCVeronique Casavant6 days ago5.0Spencer was extremely kind and attentive and soft spoken, it was a very relaxed non pressured experience. Would come back and have him assist me with my future purchases
- LPLoreta PalNov 15, 20255.0Megah and Raj were amazing to work with! They were friendly, patient, and extremely helpful throughout the entire process. Their excellent customer service made my experience at The Brick truly enjoyable. I highly recommend them!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded at any Brick location before delivery or pickup. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving the product by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers Premium Delivery Service in most areas, and uses third-party couriers or Canada Post for others. Delivery is not available to the U.S.
What are The Brick Stratford store hours?
The store is open Monday to Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours apply on November 11, 2025, from 10:00 to 19:00.
Which payment methods are accepted at The Brick?
Payment options include American Express, Cash, Financing, Mastercard, and Visa.
What brands does The Brick carry?
The Brick carries many brands, including Samsung, LG, Whirlpool, Dyson, Sony, Sealy, Tempur-Pedic, and many more for furniture, appliances, and electronics.
Are there any nearby dining options to The Brick in Stratford?
Yes, Black Angus is a nearby diner where customers can enjoy a meal before or after visiting The Brick.
What automotive services are available near The Brick in Stratford?
Nearby you will find Stratford Hyundai offering automotive repair and brake services, and Shell provides gas and convenience store services.
Are there any nearby parks or recreational areas near The Brick Stratford?
Anne Hathaway Park is close by, offering outdoor activities which customers can enjoy before or after shopping at The Brick.