Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,305 reviews
5 stars
1,826
4 stars
188
3 stars
59
2 stars33
1 star
199
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers appreciated the helpful, knowledgeable, and non-pushy sales staff.
Delivery Service
Delivery teams were consistently praised for being efficient, polite, and professional.
Customer Service
Mixed feedback on customer service post-purchase, with some customers reporting excellent support while others experienced issues.
Product Quality
Concerns were raised about product quality and warranty issues, with some customers dissatisfied with their purchases.
- PSPeter SalatinoJan 4, 20265.0I had the opportunity to work with Carter in the St. Catharines store on the sale of my couch. From the moment I walked in he greeted me and was very professional. He assisted me through the whole process and made sure I was able to purchase the couch from the Hamilton Store without any issues. He took the time to measure and explains the different sections of the couch for ease of transportation then on Boxing Day was offering free shipping which made it even better. Once the couch arrived I followed the steps Carter provided and the setup was very easy. Thank you Carter and I recommend asking for a Carter in the St. Catharine’s store when visiting the The Brink on Fourth Avenues in St.Catharines. I will be dealing with him moving forward. Overall was an excellent experience.
- JSjohn smithJan 2, 20261.0My mom was sold a defective TV shelf, and because the box was opened, they refused to give a refund and would only offer store credit. We asked why a customer should be forced to keep shopping at a store that sold a faulty product, which can only be discovered after you open it and were told a cash refund would never be given—only credit. So they sell you a defective product and now you’re stuck with them because you opened their packaging of a defective product. Unfair policy, dismissive service, and zero accountability. Buy at your own risk.
- PSPeter SawatzkyDec 31, 20253.0Delivery of disheasher got cancelled yesterday due to broken truck. I had them reschedule for next day but they were 3hrs late. Had to scramble to get installed before my party.
- WMWilliam MacleanDec 30, 20254.0In the store the service was great, the delivery service was fair, I was under the impression that they would setup the appliance but it was just left in the room as it was to cold to install, is what I was told.
- JDJodie DrennanDec 16, 20252.0Today’s delivery was a reschedule due to the first delivery being cancelled. Upon speaking to the Operations Supervisor the next available delivery date was going to be 5 days later which was unacceptable. Operations supervisor advised me to come in on Sunday and he would make things right for us however to our surprise he was not scheduled to work Sunday. We managed to arrange to pick up 2 pieces of furniture so my aging parents did not have to sit on the floor as we had empty the space to accommodate the delivery. It was a surprise to receive a call saying that the furniture would be delivered on Tuesday. When a deliver is cancelled at no fault of the customer, that customer should be a priority for the next delivery and when your told to come in and things will be made right and your not there that is very poor customer service.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item; see the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, find a lower advertised price on the same brand and model within 30 days at The Brick or competitors and get refunded the difference, conditions apply.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to delivery or pick up by visiting any Brick location with refunds issued to the original payment method.
Can I get my deposit refunded in cash if I paid in cash?
Cash refunds are not always possible; cash payments are typically refunded to a debit card or via cheque mailed to the payer.
How can I add an extended warranty to my purchase?
Warranties can be added during online or in-store purchase, or within 30 days after receipt by visiting a Brick store; details are on the Warranties and Protection Plans page.
What delivery services does The Brick offer?
Premium Delivery Service is available in most areas; third-party and Canada Post shipping are used where The Brick delivery isn't available; no deliveries to the USA.
What installation and assembly services are available?
Licensed installation and assembly are offered for appliances, electronics, and furniture at competitive prices; see Installation and Assembly page for details.
What are The Brick's store hours?
Open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, Sunday 11:00-18:00; holiday hours may vary.
How can I get to The Brick store in St. Catharines using nearby landmarks?
The Brick is located near Michael's crafts store and KFC, making it easy to find and combine your shopping or dining visits.
Are there places to eat near The Brick in St. Catharines?
Yes, nearby options include KFC for fast food, Chopped Leaf for salads, barBURRITO for Tex-Mex, Big Marco's Italian Restaurant, and McDonald's Canada.
What other stores and services are close to The Brick that I might find useful?
Nearby are Michaels for arts and crafts, Beauty Boutique by Shoppers Drug Mart, Canadian Tire Gas station, Farm Boy grocery store, and Sleep Country Canada mattress store.