Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,219 reviews
5 stars
1,751
4 stars
182
3 stars
58
2 stars32
1 star
196
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the knowledgeable and helpful sales staff, making the purchasing process smooth and enjoyable.
Delivery Service
Delivery was frequently described as quick, efficient, and professional, with many customers appreciating the friendly demeanor of the delivery teams.
Customer Service
While many reviews highlighted excellent customer service, there were notable complaints about poor handling of warranty issues and lack of accountability from management.
Product Satisfaction
Overall, customers expressed satisfaction with the products purchased, particularly appliances and furniture.
Communication Issues
Some customers reported problems with communication regarding delivery schedules and warranty terms, leading to frustration.
- NNNiwash Nagarkoti3 days ago1.0Worst company I have ever dealt with. The staffs, especially the Managers are terrible. They don't know how to make customers happy. I don't recommend anyone to buy from The brick (St Catherine). The way they treat customers during the sale vs after the purchase is like night and day. When they want your money, they act polite. Once you have paid, they absolutely do not care about your issues. I spent more than $10,000. I bought sofas that started tearing, and instead of replacing it(Which any decent company would do), they made me wait for 4 months for a so called repair. And guess what? they tried to fix it with a completely Wrong color, totally mismatched, and then had the nerve to tell me it was "similar". Even my child could see the colors were different. This company is a complete joke once the purchase is done. Zero accountability, Zero customer service, Zero respect for customers. The Brick absolutely sucks after purchase. Please do not waste your time or money at this store. I would rather pick good stores in the future.
- JKJoanna Kozak4 days ago1.0Horrible products. We got a couch and the warranty with it. The couch is not even a year old and falling apart. The cushions are sinking to the point that you are sitting on wood. We contacted the store to use our warranty and they said we cant have the cushions fixed or get a different couch. Never buy from there. Never get any warranty.
- MAMIKE ALLANNov 10, 20255.0We went to the St Catherine’s branch of The Brick due to the service we received from Harry M about a month before when we did not buy anything. He was extremely helpful and knowledgeable and even though we have stores closer to us we decided to purchase from him rather than our more local branch. Due to a house move we needed all the usual appliances to fit out a new home plus somewhere along the line he sold us two leather sofas as well. Brilliant stuff. He’s a salesman and did his job but we didn’t feel pressured he simply closed the sale in a professional manor including when we had visited a month before making sure we returned. We recommend this branch of The Brick and we recommend Harry. Well done to the branch on its training of a young salesperson and well done to Harry for lending his own personality to the skills he was taught.
- KJKat JonesNov 9, 20255.0My partner and I recently visited The Brick looking for a new couch and ended up finding exactly what we needed, plus a few extra things that made sense for our home, like a new TV and a king-size mattress. We had an absolutely fantastic experience thanks to our sales consultant, Gunbir. He was incredibly patient, took his time to answer all of our questions, and really went above and beyond to make sure we were comfortable with our choices. We left feeling super happy with our purchases and confident in our decision. Big thanks to Gunbir and the team at The Brick for such a great experience!
- EEEmilyOct 29, 20255.0Was getting my new mattress and box spring delivered today and the one I was returning sent back at the same time. I wasnt home but my mom was here when the delivery guys came and she was so surprised at how helpful and courteous they were. I believe the one guys name was Gurjit (person who called me saying they are almost at my house), not sure the other one but my mom said they came in so quickly, took the ones I was returning out very quickly and brought the new ones in, even went as far as to remove them from the bags and put them on my bed frame for me, and took the bags to discard of them as well, as well as even removed their shoes when they came in the house. They said I didnt have to do anything, it was all taken care of. My mom was so surprised she felt so bad she didnt have any cash on her to tip them. THIS is customer service. The other guys who delivered my first mattress and box spring that I was returning, my mom said smelled like weed as soon as she opened the door, they left them upstairs in the bedroom and hallway, they came in the house with shoes, left the bags on them. Im 5'4 so me by myself after unbagging them had to throw them onto the bed frame after I built the bed , had to rotate the box spring around my room to face the other way and deal with all that on my own. Thanks so much to the delivery guys today on taking care of everything in such a courteous way🙏🏽 These guys deserve a raise.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policy varies by item; see the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, find a lower advertised price on the same brand and model within 30 days at The Brick or competitors and get refunded the difference, conditions apply.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to delivery or pick up by visiting any Brick location with refunds issued to the original payment method.
Can I get my deposit refunded in cash if I paid in cash?
Cash refunds are not always possible; cash payments are typically refunded to a debit card or via cheque mailed to the payer.
How can I add an extended warranty to my purchase?
Warranties can be added during online or in-store purchase, or within 30 days after receipt by visiting a Brick store; details are on the Warranties and Protection Plans page.
What delivery services does The Brick offer?
Premium Delivery Service is available in most areas; third-party and Canada Post shipping are used where The Brick delivery isn't available; no deliveries to the USA.
What installation and assembly services are available?
Licensed installation and assembly are offered for appliances, electronics, and furniture at competitive prices; see Installation and Assembly page for details.
What are The Brick's store hours?
Open Monday to Friday 10:00-21:00, Saturday 10:00-19:00, Sunday 11:00-18:00; holiday hours may vary.
How can I get to The Brick store in St. Catharines using nearby landmarks?
The Brick is located near Michael's crafts store and KFC, making it easy to find and combine your shopping or dining visits.
Are there places to eat near The Brick in St. Catharines?
Yes, nearby options include KFC for fast food, Chopped Leaf for salads, barBURRITO for Tex-Mex, Big Marco's Italian Restaurant, and McDonald's Canada.
What other stores and services are close to The Brick that I might find useful?
Nearby are Michaels for arts and crafts, Beauty Boutique by Shoppers Drug Mart, Canadian Tire Gas station, Farm Boy grocery store, and Sleep Country Canada mattress store.