Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,709 reviews
5 stars
1,422
4 stars
121
3 stars
42
2 stars21
1 star
103
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and knowledgeable sales staff, highlighting their helpfulness and professionalism.
Delivery Experience
The delivery service received high marks for being punctual, efficient, and courteous, with many customers noting the professionalism of the delivery teams.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, often mentioning good value for money.
Communication
Many reviews highlighted effective communication regarding delivery times and tracking, enhancing the overall customer experience.
Sales Process
The purchasing process was described as smooth and easy, with no pressure tactics from sales staff, allowing customers to make informed decisions.
- SJSandi Johnston1 day ago5.0I’ve never been serviced the way. I just was the gentleman that sold me. The chair was wonderful. The lady I called today was wonderful and the two gentlemen that delivered it were great. I have no complaints you get a number five for me thank you.
- EME Mayhew1 day ago5.0I ordered a sofa and the delivery date on line. It was a simple uncomplicated process. My sofa arrived exactly as planned, communication was great and the delivery persons were amazing. I had asked for the sofa to be set up and all packaging removed. No fuss ... no muss. The sofa is exactly as in the photos and as described and it's perfect.
- DCDiane Corrigan6 days ago2.0I'm totally disappointed in our purchase of a Beautyrest mattress. Within a year we noticed wearing in the support. Report it to the store. They had someone over to measure the depths of the wear. They denied us any replacement with a ten year warranty. We are in our late 70s and would like to know how long we must wake up with back issues.
- LMLoretta MNov 15, 20255.0We have been customers of the brick Peterborough for several years. Our go to there is MJ. She is genuine, kind, and has a lovely way about her. Her zone of expertise is electronics and household appliances, this lady knows her stuff But also has a wide range of knowledge for all the products offered. We happened to be at another location the other day, simply because we just wanted to have a hands-on experience with the items we were thinking about purchasing. The sales person we encountered there was super aggressive and literally stalked us through the store after we told her we were just simply looking, and if we needed any questions answered, we would find her. She didn’t respect that boundary and just kept coming at us. (We’re looking at you Hamilton Mtn location). That’s the beauty about The Brick in Peterborough. They give you a quick greet at the door and then unless you need their help right away, they leave you be to get your bearings. I can’t believe people gave that a bad review. If you need extra help, just ask for it and don’t assume people are uninterested When all they clearly doing is respecting a boundary of your personal space. Many thank you to MJ and the rest of the team at The Brick Peterborough.
- DBDiksha BhakharNov 5, 20255.0I recently purchased a mattress from The Brick in Peterborough, and I had an excellent experience thanks to ABHISHEK PAWAR. He was extremely professional, knowledgeable, and patient throughout the process. Abhishek took the time to explain all the options clearly and helped me find the perfect mattress that fit both my comfort and budget. His friendly attitude and exceptional customer service made the entire experience smooth and enjoyable. Highly recommend asking for Abhishek if you’re shopping at The Brick — he truly goes above and beyond for his customers!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Check the Satisfaction Guarantee page on their website for details.
Does The Brick offer a price guarantee if I find a lower price?
Yes. If you find the same brand and model at a lower advertised price by The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, with some conditions.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded anytime before product delivery or pickup. Refunds go to the original payment method. Deposits on special orders are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
Where is The Brick located in Peterborough?
The Brick is located at 1200 Lansdowne St W, Peterborough, ON, K9J 2A1, Canada.
What installation and assembly services are available at The Brick?
The Brick offers licensed installation and assembly services for appliances, electronics, and furniture at competitive prices.
What nearby dining options are available around The Brick store?
Nearby dining options include Daisy Restaurant, an Asian/Chinese restaurant, Bento Sushi for sushi lovers, and Tim Hortons coffee shop, perfect for grabbing a quick bite or coffee during your visit.
Which nearby stores can I visit in the same area as The Brick?
Near The Brick, you can find Canadian Tire for automotive and department store needs, Sobeys supermarket for groceries and pharmacy, and Pet Valu for pet supplies.
How can nearby transit or amenities assist me when visiting The Brick?
While specific transit details are not provided, nearby well-known establishments such as Scotiabank for financial services and Peterborough Speedway Ltd for entertainment offer additional places to visit or conveniences when shopping at The Brick.