Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
643 reviews
5 stars
507
4 stars
60
3 stars
26
2 stars5
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of sales associates like Cynthia, Crystal, and Tammie.
Delivery Experience
While some customers had positive experiences with delivery staff, there were significant complaints about delivery delays and damages during delivery.
Sales Pressure
Several reviews noted that some sales experiences felt pushy, while others appreciated the lack of pressure from certain sales associates.
Product Quality Issues
There were multiple reports of issues with product quality, particularly with appliances, leading to dissatisfaction among some customers.
- MLMelanie LeswayJan 4, 20265.0Crystal helped us pick out our new stove. She was super friendly, approachable and very knowledgeable on the appliances. She made our experience a good one. Thanks again Crystal!
- TCTaylor Cockerill CommandaDec 26, 20255.0Crystal Hogg was the most wonderful sales woman in the brick this Boxing Day! She was happy enthusiastic with a big smile on her face, put up with our back-and-forth , goofiness and questions And of course, got those red fast glasses on🙌 definitely will be shopping again at the brick and will be asking for Crystal!
- PJPaul JenningsDec 23, 20255.0The Brick Pembroke. Outstanding service and attention to detail. Cynthia was a rockstar of sales person. Thank you. Our new furniture is fantastic. We are very very pleased with Patty and her team! Well done. 5Star!
- KWKen WindleDec 22, 20251.0Well our washer was damaged by the delivery man said that they would be in contact with us to discuss a discount Well nobody ever got back to us we are finished with the Brick pembroke
- CWCarol WilsonDec 18, 20255.0A big thanks to the Brick for your immediate attention to our needs today and in home visit..very grateful to Emily..you shine with your customer service and should be commended..much gratitude for your attention and care 🙏
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Please refer to the Satisfaction Guarantee page on their website for full details.
Does The Brick offer a price guarantee?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase. Conditions apply.
Can I cancel my order and get a refund?
You can cancel your order before delivery or pick up by visiting any Brick location. Refunds are made to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in-store, or up to 30 days after receipt by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers premium delivery in most areas, sometimes using third-party couriers or Canada Post. Delivery is available across Canada but not to the US.
What are the store hours for The Brick in Pembroke?
The store is open Monday to Thursday from 9:30am to 7:00pm, Friday 9:30am to 8:00pm, Saturday 9:00am to 5:00pm, and Sunday 10:00am to 4:00pm.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
Are there any notable places near The Brick in Pembroke?
Nearby places include Pizza Hut for a quick meal, Steven & Julie’s NOFRILLS supermarket for grocery shopping, and West End Plaza for additional shopping needs, making it convenient for customers to combine errands.
How can nearby transit or amenities help me visit The Brick?
Nearby restaurants like Pizza Hut and transit services close to The Brick provide easy access and opportunities to dine before or after shopping for furniture and appliances.
What services does The Brick offer besides delivery?
The Brick provides product removal, recycling, installation, assembly, service, and repair services for your convenience.