Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
625 reviews
5 stars
492
4 stars
59
3 stars
26
2 stars5
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Cynthia, Jay, and Tammie.
Sales Experience
Customers reported positive experiences with knowledgeable sales representatives who provided assistance without being pushy.
Delivery Issues
Several reviews highlighted problems with delivery, including delays and damage to items during delivery.
Product Quality Concerns
Some customers expressed dissatisfaction with the quality of products, particularly appliances that malfunctioned shortly after purchase.
Overall Satisfaction
Despite some negative experiences, many customers expressed overall satisfaction with their purchases and indicated they would return.
- JJJanet2 days ago5.0I walked into the Pembroke store and literally walked right into Tabitha - her smile, her confidence, and warm welcome made me feel like I had been a long time customer 😊 Usually after a big purchase I experience buyer’s remorse; I felt no obligation, no pressure, just peace of mind that I was making that right choice. Thank you Tabitha!
- THTrevor H2 days ago5.0Best service, Makes shopping easy. Chris Pearson is very helpful . I recommend The Brick 100%
- CRClark Ramsay3 days ago2.0Ordered a table set and was ok waiting a month. Then received a call 2 weeks in asking if I wanted to buy an extended warranty plan. and 4 days before due date was called and informed it is going to be a lot longer to which I asked why and was because of no chairs. I've given a two stars not because of this issue but multiple issues in the pass, and in fairness because the owners have said its a family business I appreciated them saying they will take care of the issues, but months later the issues are still there with staff not caring at all about customers leaving. I have given this store multiple business but the manager doesn't care. The only department that is good is their delivery team.
- DWDan Whall5 days ago5.0Tabitha Given was able to show is multiple sofas and help guide are purchase. She was knowledgeable and very accommodating when we had questions
- BMBergeron MechanicalNov 8, 20255.0Thank you Tabitha for getting our stove to us sooner than expected, and for the great customer service!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Please refer to the Satisfaction Guarantee page on their website for full details.
Does The Brick offer a price guarantee?
Yes, The Brick will refund the difference if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase. Conditions apply.
Can I cancel my order and get a refund?
You can cancel your order before delivery or pick up by visiting any Brick location. Refunds are made to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during purchase online or in-store, or up to 30 days after receipt by visiting a Brick store.
What delivery options does The Brick provide?
The Brick offers premium delivery in most areas, sometimes using third-party couriers or Canada Post. Delivery is available across Canada but not to the US.
What are the store hours for The Brick in Pembroke?
The store is open Monday to Thursday from 9:30am to 7:00pm, Friday 9:30am to 8:00pm, Saturday 9:00am to 5:00pm, and Sunday 10:00am to 4:00pm.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
Are there any notable places near The Brick in Pembroke?
Nearby places include Pizza Hut for a quick meal, Steven & Julie’s NOFRILLS supermarket for grocery shopping, and West End Plaza for additional shopping needs, making it convenient for customers to combine errands.
How can nearby transit or amenities help me visit The Brick?
Nearby restaurants like Pizza Hut and transit services close to The Brick provide easy access and opportunities to dine before or after shopping for furniture and appliances.
What services does The Brick offer besides delivery?
The Brick provides product removal, recycling, installation, assembly, service, and repair services for your convenience.