About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
913 reviews
5 stars
756
4 stars
86
3 stars
16
2 stars12
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting specific employees for their exceptional service.
Delivery Experience
The delivery service received positive feedback for being timely, efficient, and courteous, with many customers appreciating the communication and tracking features.
Sales Process
The sales experience was noted as straightforward and pleasant, with staff providing valuable assistance and product knowledge.
Product Satisfaction
Customers expressed satisfaction with their purchases, indicating a positive overall shopping experience.
- CBCandice Brydges5 days ago5.0The delivery guys were friendly, timely and efficient. It was not an easy task getting the new washer/dryer into our basement but they did it with a smile and took the old machines away without issue. Tracker app works very well, and we got a phone call to let us know they were on their way as well. Great service.
- LGLARRY GARRETTDec 28, 20255.0Everything went along great. The men were very polite and helpful hooked up the water to the fridge. Which they didn't have to. Everything is working great.
- DSDiana SteffenDec 23, 20255.0Mark the salesman was very informative, direct and noticed my info was not up to date and fixed it ! My son was with me and we knew exactly what we wanted , found it ,wrote it up , paid for it and no hassle no waiting! Perfect sale I would shop there again as I have many times in the past !Thank you
- DSDano Said soDec 17, 20255.0Staff was very friendly & delivery guys. I was a little confused about the frame and putting it together called back and again staff was very friendly and quick to explain to me that there were gaps between the boards that's why the bars weren't lining up and it went together just fine. Thank you the brick and all staff
- MPMIKE PIERUNEKDec 16, 20255.0Delivery guys gave lots of notice before arriving. They even took their boots off when entering the house (it’s winter) Both guys were very friendly and polite and super fast. Thank you goes out to those guys Have a Merry Christmas
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes. If you find a lower price for the same brand and model within 30 days of pickup or delivery, The Brick will refund the difference, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be canceled and refunded at any time before delivery or pickup by visiting any Brick location. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during online checkout or in-store. You may also add a warranty in-store up to 30 days after receiving your product. Consult the Warranties and Protection Plans page for full details.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services, available in most areas. Some products may be shipped via third-party couriers.
What are The Brick's store hours?
Monday to Friday: 10:00 to 21:00, Saturday: 10:00 to 19:00, Sunday: 11:00 to 18:00. Holiday hours may vary.
What types of products does The Brick sell?
The Brick sells a wide range of furniture, mattresses, appliances, home electronics, and home goods including sofas, beds, kitchen appliances, TVs, and more.
Which major brands are available at The Brick?
Brands include Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, Miele, and many others.
Can you tell me about nearby places of interest around The Brick in Owen Sound?
Nearby places include Velocity Sports Performance & Fitness and Built Strength and Conditioning gyms, Kumon Math and Reading Centre, Hilltop Dentistry, and Dancemakers dance school, offering options for fitness, education, and wellness before or after your visit.
How can nearby gyms help enhance my visit to The Brick?
If you're visiting The Brick store in Owen Sound, you can also visit nearby gyms like Velocity Sports Performance & Fitness or Built Strength and Conditioning for your fitness needs, making it convenient to combine shopping and workouts.
Are there educational centers near The Brick to consider?
Yes, Kumon Math and Reading Centre and Sydenham Community School are close by, making The Brick a convenient stop for families involved in local education.