About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
876 reviews
5 stars
722
4 stars
84
3 stars
16
2 stars11
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are consistently described as helpful, knowledgeable, and friendly, contributing to a positive shopping experience.
Delivery Efficiency
Delivery services are noted for being timely, efficient, and professional, with many customers appreciating the courteous nature of the delivery personnel.
Sales Experience
Customers report a smooth and easy sales process, with sales associates providing valuable information without being pushy.
Product Knowledge
Sales staff demonstrate strong product knowledge, helping customers make informed decisions about their purchases.
Communication
Customers appreciate clear communication regarding delivery status and updates, enhancing their overall experience.
- KBKaroline Belrose2 days ago5.0I had a worker come to help right away and in a short time we had a tv picked and then paid for. The got the tv to me when they said the would, actually the were earlier then I expected then too. They dropped it off nicely no problem. They called from there last drop off. Thanks guys
- MPMelissa Pegelo3 days ago5.0I dealt with Tiffany Poirier in the Owen Sound store when there was issues with delivery and the product once received. She made my life so much easier by quickly responding to the concerns and making sure that I was satisfied in the end with the purchase of my new bedroom suit. When making future purchases I will defiantly be dealing with Tiffany as the customer service was excepcional!
- CSCarol-Anne SloanNov 14, 20255.0Steven was very helpful with helping us to select the appropriate pieces for our living room. He was very knowledgeable about the furniture and television selection. The thing we appreciated the most was his relaxed approach, friendly demeanor and willingness to work with us as we made these decisions about purchasing. He worked with us on pricing and delivery and was extremely accommodating with delivery options. The delivery service was great and they were very respectful and the delivery happened on the day it was expected without issue.
- GWGladys WilliamsNov 9, 20254.0The sales experience was very good and the delivery was as promised on time. Just wish The Brick would take the furniture away when delivering the purchased product.
- AMAndreas MannNov 5, 20254.0Salesman was great. Delivery guys were great. Tracking app worked perfectly. But holy moly, get the poor delivery guys a power lift gate. Not only would it help keep there backs but also help with mess in the house on a dirty day.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes. If you find a lower price for the same brand and model within 30 days of pickup or delivery, The Brick will refund the difference, with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Orders can be canceled and refunded at any time before delivery or pickup by visiting any Brick location. Refunds are made to the original payment method. Deposits on special orders are non-refundable.
How can I add an extended warranty to my product?
Extended warranties can be added during online checkout or in-store. You may also add a warranty in-store up to 30 days after receiving your product. Consult the Warranties and Protection Plans page for full details.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, delivery, and no-contact delivery services, available in most areas. Some products may be shipped via third-party couriers.
What are The Brick's store hours?
Monday to Friday: 10:00 to 21:00, Saturday: 10:00 to 19:00, Sunday: 11:00 to 18:00. Holiday hours may vary.
What types of products does The Brick sell?
The Brick sells a wide range of furniture, mattresses, appliances, home electronics, and home goods including sofas, beds, kitchen appliances, TVs, and more.
Which major brands are available at The Brick?
Brands include Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, Miele, and many others.
Can you tell me about nearby places of interest around The Brick in Owen Sound?
Nearby places include Velocity Sports Performance & Fitness and Built Strength and Conditioning gyms, Kumon Math and Reading Centre, Hilltop Dentistry, and Dancemakers dance school, offering options for fitness, education, and wellness before or after your visit.
How can nearby gyms help enhance my visit to The Brick?
If you're visiting The Brick store in Owen Sound, you can also visit nearby gyms like Velocity Sports Performance & Fitness or Built Strength and Conditioning for your fitness needs, making it convenient to combine shopping and workouts.
Are there educational centers near The Brick to consider?
Yes, Kumon Math and Reading Centre and Sydenham Community School are close by, making The Brick a convenient stop for families involved in local education.