The Sundance® Spa Store has grown from one store opened in Burlington, Ontario over 20 years ago, into six stores serving customers across Niagara and the Greater Toronto & Hamilton Area – We have locations in St. Catharines, Hamilton, Burlington, Oakville, Mississauga and Vaughan. All six of our locations are open 7 days a week, 365 days a year, excluding holidays.
We purchased the 680 Romona hot tub about a year ago and have been enjoying it since (at least 2-3 times per week) and loving it. It was during lockdown and we made our purchase over the phone and we were not even able to try or see the tub itself. Despite all, we had an excellent experience dealing with Sue, our Sales Consultant. She helped us with any questions we had and very easy to talk to. The delivery and installation was flawless— Sundance personnel were very professional and knowledgeable. Any follow-up service requests were done promptly. I give it 10/10 for service by Sundance. One thing I would highly recommend is to take the electrical package if you need to have electrical work done to accommodate your new hot tub. Use the Sundance electrician instead of hiring your own electrician. The Sundance electrician knows all the proper requirements for your hot tub, so go with them. Overall, customer service with Sundance is excellent both at sales and post sales.
VY
Vince Yee
Nov 4, 2022
5.0
I have been at this location many times in the past year. Sue has been nothing less than exceptional. Her knowledge and customer service is a 10+. We bought the Kingston 980 and absolutely love it. Sue is the best.
CR
Craig Roper
Oct 15, 2015
5.0
I would like to thank the staff at Sundance for their help in purchasing a quality hot tub. Thanks.