Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
134 reviews
5 stars
103
4 stars
8
3 stars
8
2 stars2
1 star
13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and accommodating, particularly highlighting the service provided by employees like Le Hang and Othman.
Product Quality
Several reviews expressed dissatisfaction with the quality of mattresses, mentioning issues like sagging and damage shortly after purchase.
Delivery Issues
Customers reported problems with delivery, including delays and poor handling by delivery personnel, leading to frustration.
Sales Experience
While many customers appreciated the no-pressure sales approach, some felt rushed or misled during the purchasing process.
Resolution Process
Customers noted that while initial complaints were often met with delays, follow-up support was sometimes effective after public reviews were posted.
- LCLogeshwaran ChandrasekaranNov 12, 20255.0Le Hang is the go to person for all the sleeping supplies needs.
- JJJagmeetOct 30, 20255.0We were helped by Ansh. She have great product knowledge and experience in selling. Loved the service they offered.
- YDYvonne DuahOct 29, 20255.0Amazing Service. Glad I found my dream bed here 😊
- RCRochelle ChangOct 17, 20252.0I have decided to leave my original post so that you can see the process and how we got here (see below). After my review the Brick Brampton and Mississauga @thebrickmattressmississauga contacted me with in 30 mins the process went smoothly and a new mattress has finally been delivered. Sadly it arrived damaged and not in good condition. The fabric was to large for the mattress, we slept on it and it was as if the mattress was not replaced minus the hump. So at this point they offered yet another replacement but I am now focusing my complaints to BeauCrest the mattress manufacturer, shame on you for selling such terrible products for such high prices, I have never had one and I will never buy another. Hopefully the third Mattress will be a winner, if not I am expecting a full refund as I have been patient. I give a lot of thanks to the ladies at the Brampton Store for working with me and getting me noticed. To the Mississauga Store hopefully we can get this settled and move forward. Life is to busy for this. This was a costly mistake. When we purchased, the sales rep was alone in the store and helping other customers. By the time she assisted us, the process felt rushed. We explained our back issues and were assured that the bed she recommended was the best option. She also insisted that without the matching box spring, the mattress would not perform properly and the warranty would not be valid. Based on that, we purchased both. In fact, we purchased two beds that day—a king for ourselves and a queen for our son—spending over $5,000. Less than two years later, the king mattress is in terrible condition. There is a noticeable hump in the middle, and both sides have sunk significantly. We are very disappointed, especially since we are still paying it off. When I contacted the store, I was directed through a long and confusing process instead of receiving straightforward support. I was even asked to submit photos of the sagging, but because the mattress is black, the images don’t capture the extent of the problem. All I am asking is for The Brick to stand behind its product. A mattress of this cost and quality should last at least as long as the warranty period—my previous mattress lasted over 10 years without these issues. After posting this review, I was contacted within hours by The Brick. While I appreciate the quick response, it is disappointing that it took this public post for my concerns to be acknowledged. That said, the representative I spoke with was polite and helpful, and a technician will be coming to inspect the mattress this week. I am updating my review to 2 stars for now and will revise again once I see whether the issue is resolved.
- YSyang sunOct 6, 20255.0We recently purchased a new washer and dryer set from The Brick and had a great experience. Le Hang helped us a lot and he was very knowledgeable and accommodating.The delivery team were so professional, courtious and helpful.
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
The return policy varies by item. Please visit the Satisfaction Guarantee page on the website for full details.
Do you offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we will refund the difference under certain conditions. Details are on the Price Guarantee page.
Can I cancel my order and get a refund?
Yes, orders can be cancelled and refunded prior to product delivery or pickup. Refunds are issued to the original payment method; deposits on Special Order items are non-refundable.
What brands of mattresses are available at The Brick Mattress Store?
We carry several top brands including Julien Beaudoin, Masterguard, Simmons, Serta Perfect Sleeper, Simmons Beautyrest, and Beautyrest Hotel.
What are the store hours for pickup at The Brick Mattress Store in Mississauga?
Pickup hours are Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM. Holiday hours may vary.
What are the payment options available at The Brick Mattress Store?
We accept American Express, Cash, Financing, MasterCard, and Visa.
Where is The Brick Mattress Store located?
The store is located at 3140 Argentia Rd., Unit 1, Mississauga, ON, L5N0B1, Canada.
Which nearby dining options can I visit when shopping at The Brick Mattress Store?
Nearby restaurants include Annalakshmi Mississauga - South Indian Vegetarian Restaurant, The Keg Steakhouse and Bar, Lazzez 3 10th, Argentina (Lebanese/Syrian), Lazeez Shawarma, Booster Juice, and McDonald's Canada, perfect for a meal before or after your visit.
Are there nearby retail and clothing stores near The Brick Mattress Store?
Yes, nearby retail stores include Moores Clothing for Men, Babies"R"Us, Toys"R"Us, Dollarama, Marshalls Canada, Walmart Canada, and Vans, offering a variety of shopping options near the mattress store.
How can nearby services assist customers visiting The Brick Mattress Store?
Nearby services such as Great Clips (beauty salon), West Mississauga Dental, Minute Key (key and locksmith), The UPS Store (shipping and printing), TD Canada Trust Branch and ATM, and uBreakiFix (electronics repair) offer convenient amenities during your visit.