Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,322 reviews
5 stars
3,548
4 stars
173
3 stars
76
2 stars43
1 star
482
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness, patience, and knowledge of the sales associates, particularly highlighting individuals like Jen, Bhushan, and Vee.
Product Quality
There were mixed reviews regarding product quality, with some customers expressing dissatisfaction with the quality of furniture, particularly couches.
Delivery Issues
Several customers reported problems with delivery, including delays and lack of communication, which negatively impacted their overall experience.
Positive Experiences
Despite some negative feedback, many customers shared positive shopping experiences, emphasizing the ease of the purchasing process and satisfaction with their purchases.
- SCSai Charan3 days ago5.0I had a fantastic experience shopping at The Brick in Mississauga, all thanks to Vaidehi (Vee). From the moment I walked in, she was professional, patient, and incredibly knowledgeable about the different furniture styles and mattress options. She didn't pressure me into a sale; instead, she took the time to understand exactly what I needed for my home. If you're looking for someone who actually listens and helps you find the best value, ask for Vee—she’s a top-tier sales consultant.
- ZCZoe C4 days ago1.0We purchased two appliances on November 28, 2025: a Midea 21 Cu. Ft. Convertible 2-in-1 Upright Refrigerator-Freezer (Model MRU21F6AWW) and an LG 24" 52 dBA Built-In Front-Control Dishwasher (Model LDFC2423V). The LG dishwasher was delivered on December 2, 2025 and has been operating without issue. Unfortunately, the same cannot be said for the Midea Refrigerator-Freezer. The Midea unit was not in stock at the time of purchase and took nearly a month to arrive, with delivery completed on December 27, 2025. As this was our first Midea Refrigerator-Freezer, we initially assumed the unit required additional time to reach the proper operating temperature; however, even after several days, it failed to cool below 10°C. We contacted The Brick regarding the issue and were advised to contact Midea directly. We did so on January 5, 2026, and a service appointment was scheduled. A technician inspected the unit on January 7, 2026, conducted a full assessment, and confirmed that the Refrigerator-Freezer is completely defective. He further advised that the cost to repair the unit would exceed the cost of the appliance itself. We are extremely dissatisfied with this situation. We were sold a defective product costing over $900, which is unacceptable for a brand new appliance. We are currently awaiting contact from The Brick regarding a resolution. If we do not receive a prompt response, we will be forced to escalate this matter further regarding the sale of a defective product. We expect this issue to be resolved without delay.
- YDYabba DabbaJan 2, 20261.0Damaged couches caused injury. We ordered new sectional couches. They arrived and the delivery drivers dumped them in the driveway and left. One of the couches was damaged, had a sharpe piece of metal sticking out of the side which cut through my pants and into my leg while trying to bring the couches in. And one of the couches was missing the feet. Customer service was rude from the beginning. When I told her about the injury she said “don’t walk around the couch then”. She continued to talk over me and was incredibly condescending, offering no help. Salesman Navonath’s only response was to talk to customer service, he did not care. The couch was eventually replaced but the experience the whole way through was awful, never had customer service so rude. Also the store manager never responded to me so the only option was the rude customer service person. Never buying from them again, can’t believe they did not care at all that their damaged product caused an injury. Beware !
- GSGurpreet SinghDec 31, 20251.0This store has pathetic customer service. Their sales rep would always lie with basic agenda just to sell product to you. Once product is billed they’re not worried about anything. They won’t entertain any of your complaints even if you have paid for warranty. Stay away from this store if you don’t want to waste your hard earned money. Their manager & customer service desk both don’t know how to hear genuine complaints of customer. No returns are accepted in any case and they won’t tell you this policy while you’re purchasing product as sales reps are worried about their own commission.
- UKUnais KashanDec 30, 20255.0Amazing experience at The Brick thanks to Bhushan. He helped us get an incredible deal on the sectional sofa we loved, and we also purchased another sofa along with a mattress and adjustable bed frame. Bhushan was extremely knowledgeable about all the products and focused heavily on quality rather than just making a sale. He took the time to guide me through a proper process to find the perfect mattress, which I really appreciated. Professional, patient, and trustworthy—highly recommend asking for Bhushan if you’re shopping at The Brick.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, visit the Satisfaction Guarantee page on our website.
Does The Brick offer a price guarantee if I find a lower price?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference, with some conditions. See the Price Guarantee page on our website for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be canceled and refunded prior to product delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
Which brands can I find at The Brick?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and more.
Are there any nearby places to visit around The Brick in Mississauga?
Nearby places include PetSmart for pet supplies, The Beer Store and LCBO for beverages, and Linen Chest for home goods. You can visit these before or after shopping at The Brick.
Where can I get my tires serviced near The Brick?
Kal Tire, an automotive repair and tire dealer, is located nearby and can assist with tire services while you shop at The Brick.
Are there any spas or medical services near The Brick for relaxation or health concerns?
Yes, Complete MD Family Practice and Med Spa and Piel Suave Medispa are close by, offering medical spa and laser hair removal services which you can visit alongside your trip to The Brick.