Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,238 reviews
5 stars
3,478
4 stars
169
3 stars
75
2 stars43
1 star
473
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff for their helpfulness, professionalism, and friendly attitudes, particularly highlighting individuals like Nazia, Vee, and Manny.
Product Knowledge
Many reviews noted the staff's excellent product knowledge, helping customers make informed decisions about their purchases.
Sales Experience
Customers appreciated the low-pressure sales environment, with many feeling comfortable and supported throughout their shopping experience.
Variety of Options
The store was recognized for offering a wide range of products, allowing customers to find items that suited their needs.
Post-Purchase Issues
Several customers expressed dissatisfaction with post-purchase customer service, particularly regarding delivery issues and difficulty in reaching support.
- GWGithma WijeratneNov 16, 20255.0We furnished our entire new home at The Brick in Mississauga (Heartland), and Vee made the whole experience amazing. She knew everything about the products, guided us through all our options, and even helped us pick a colour palette that matched our walls and floors perfectly She even went out of the way to get us the best deals!. Shopping with her was easy, stress-free, and enjoyable. Highly recommend asking for Vee!
- SMShehan MuthugalaNov 16, 20255.0We recently visited The Brick Mattress Store and had an excellent experience. Vee assisted us throughout the process, and she was incredibly helpful, friendly, and knowledgeable. She took the time to understand what we were looking for and guided us with great expertise. Her professionalism and patience made the entire shopping experience smooth and enjoyable. Highly recommend The Brick Mattress Store — especially Vee — if you’re looking for quality products and exceptional customer service!
- NSNitika SolankiNov 16, 20255.0We recently bought a sofa and a loveseat at The Brick, and our salesperson Mr. Bhushan V. was absolutely wonderful to work with. He was patient, knowledgeable, and truly took the time to understand what we were looking for. He walked us through different options without any pressure, and his suggestions really helped us make the right choice for our home. What I appreciated most was how approachable and helpful he was throughout the process — answering all our questions, explaining the features, and making sure we were confident with our purchase. The whole experience felt smooth and comfortable thanks to his support. Highly recommend working with him if you're shopping at The Brick at the heartland center. Excellent customer service!
- RARohan AnandNov 9, 20255.0I had a great experience at Brick, Heartland last night. Nav was extremely helpful and professional throughout the process. He took the time to understand what I was looking for in a mattress and guided me patiently through the options. His product knowledge and friendly attitude made the purchase really smooth and comfortable. I highly appreciate Nav’s excellent customer service. Highly recommend asking for him if you’re shopping at The Brick!
- ZKZ KNov 6, 20253.0We purchased appliances at this Brick store after being assured by the sales rep that they would be delivered on November 9th. However, once the order was processed, the invoice didn’t show any delivery date. I spent over 10 days getting the runaround — no delivery date, not even an estimate. Despite repeated calls to the sales rep and no response on the main phone line, I had to go to the store in person to cancel my order and request a refund, as I couldn’t wait indefinitely for my appliances. The only positive part of the experience was the lady at the return desk — she was very sweet, professional, and helpful, which is why I’m giving 3 stars instead of 1. I’ve purchased furniture from The Brick in the past without issues, but I’ve learned my lesson about buying appliances here the hard way.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies based on the item purchased. For full details, visit the Satisfaction Guarantee page on our website.
Does The Brick offer a price guarantee if I find a lower price?
Yes. If you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference, with some conditions. See the Price Guarantee page on our website for details.
Can I cancel my order and get a refund at The Brick?
Yes. Orders can be canceled and refunded prior to product delivery or pick up. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What delivery and pickup services does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services.
Which brands can I find at The Brick?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Amazon, and more.
Are there any nearby places to visit around The Brick in Mississauga?
Nearby places include PetSmart for pet supplies, The Beer Store and LCBO for beverages, and Linen Chest for home goods. You can visit these before or after shopping at The Brick.
Where can I get my tires serviced near The Brick?
Kal Tire, an automotive repair and tire dealer, is located nearby and can assist with tire services while you shop at The Brick.
Are there any spas or medical services near The Brick for relaxation or health concerns?
Yes, Complete MD Family Practice and Med Spa and Piel Suave Medispa are close by, offering medical spa and laser hair removal services which you can visit alongside your trip to The Brick.