Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,163 reviews
5 stars
3,325
4 stars
223
3 stars
101
2 stars
88
1 star
426
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly mentioning individuals like Shailja, Sandra, and Irfan.
Delivery Experience
While some reviews highlighted excellent and punctual delivery service, others reported significant issues with delivery mistakes and lack of communication.
Product Quality
Customers expressed satisfaction with the quality of products purchased, although there were complaints about receiving damaged items.
Sales Process
The sales process was generally described as smooth and enjoyable, with staff providing valuable assistance and recommendations.
Mixed Reviews
There were contrasting experiences, with some customers expressing extreme dissatisfaction with service and product issues, indicating inconsistency in overall customer experience.
- RCRidam Chopra2 days ago5.0I had a great experience at The Brick! I purchased a bed and a nightstand, and the entire process was smooth and stress-free. Shailja, the salesperson was extremely helpful, knowledgeable, and patient throughout. She made sure I found exactly what I needed. Highly recommend!
- JCJuan Carlos4 days ago5.0Pleasant and knowledgeable, Di Wang showed us a variety of sofas and helped us choose the perfect sofa. Delivery was on time and very well executed. The Brick has this...website that keeps you informed of the approximate time of delivery in real time.The two delivery agents were on time, fast and very experienced. I recommend this service.
- ACAnna ChiappettaNov 15, 20255.0Went living room furniture shopping at The Brick, and Shailja, the sales consultant, was absolutely wonderful. I wasn’t sure what to buy, but she was incredibly patient throughout the process. She showed us many options, helped us compare them, and made sure we got the best price possible. We were very pleased with the experience. Highly recommend her! Sonia in customer service was very helpful with an issue on a defected item and got it sorted out immediately. THANK YOU.
- NTNima T TabriziNov 5, 20255.0I had a great experience during my pickup at The Brick. I want to give a special shout-out to Krishna and Carmen for their incredible help. Both were very friendly, polite, and professional. My purchase was a large and bulky item, but they went above and beyond to help me load it into my car smoothly. Thanks to their teamwork, everything went quick, easy, and stress-free. Really appreciate their excellent customer service. 🙏
- AEA. Kenneth ElfanteNov 5, 20255.0We were genuinely amazed by the fantastic selection and quality of furniture at the Brick. Shailja S. and Tejpal S. demonstrated outstanding knowledge and patience, assisting us in choosing the ideal dining set and sofa for our new home. They guided us through securing a better deal and a payment-friendly plan. The delivery service was both prompt and professional. We will definitely return for more!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Visit their Satisfaction Guarantee page for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days, The Brick will refund the difference with some conditions. See their Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded prior to delivery or pickup. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How do I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in store, or within 30 days after receiving your product by visiting a store. More info is available on their Warranties and Protection Plans page.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays from 10:00 to 19:00, and Sundays from 11:00 to 18:00.
Does The Brick offer delivery and curbside pickup?
Yes, they offer curbside pickup, standard delivery, and no-contact delivery services.
Which brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, and many others.
What nearby places can I visit before or after shopping at The Brick?
You can visit nearby places such as TWIST Performance + Wellness Centre for fitness, OKO RED Restaurant and Hookah Lounge for dining, and National Mattress Outlet for additional mattress options.
Are there other furniture stores near The Brick in Mississauga?
Yes, nearby furniture stores include Amish Furniture Designed and Midtown Furniture, which offer additional home furnishing choices.
Are there places to eat near The Brick in Mississauga?
Yes, nearby dining options include Cabana Restaurant & Lounge, Lac Vien Vietnamese Restaurant, and The Baklawa King for desserts.