Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,404 reviews
5 stars
3,545
4 stars
232
3 stars
103
2 stars
89
1 star
435
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness, professionalism, and knowledge of the sales staff, particularly highlighting individuals like Rukshita, Shailja, and Tejpal.
Delivery Experience
The delivery service received positive feedback for being timely, efficient, and courteous, with many customers expressing satisfaction with the delivery personnel.
Product Knowledge
Customers appreciated the staff's product knowledge, which helped them make informed purchasing decisions.
Mixed Experiences
Some customers reported negative experiences related to order fulfillment and customer service issues, particularly regarding warranty claims and delivery problems.
- GSGabi Shull1 day ago5.0We looked at over 10 furniture stores and 3 different Brick locations to find what we were looking for. From the min we walked in to The Brick in Mississauga, we were met by Michelle who was not only super sweet and kind, but an incredible help in assisting us in finding our perfect couch. She was not pushy but rather took the time to hear and understand what we were looking for and working with us to find the right set and the right budget. We are so grateful to Michelle! Her customer service was second to none! Highly recommend.
- MOMladen Obradovic1 day ago1.0Although this store has a nice selection of furniture and appliances, the customer service is the worst ever. We bought stuff three times there, the delivery was late every single time. The last one (which is going to be the last one as we will never buy anything from them ever again), was the worst. The delivery (and installation) was scheduled by the agent. When the things did not show up, we called but no one was picking up and there is no VM option. So we had to drive to the store again. We scheduled the table for a few days later and the dishwasher for a few days after that. The table arrived. The dishwasher didn't. We called tye installation company to reshedule, they confirmed. Then the Brick sales agent (Sandra) called to tell us that it was delayed again. When my wife asked her to double check, she promissed to call back. She never did. My wife drove to the store again, because no one was answering the phones, to confirm the date. The store confirmed. On the day of the delivery, the installation guy called to say that he can't get the machine from the warehouse. We called, no one was picking up again. We drove to the store again, to see what was happening. Apparently the installation guy went to the warehouse to pick up the dishwasher and the storage did not give it to him, although multiple items were in stock (???). The manager (Pretti) promised to clear the situation and to have the dishwasher delivered and installed the day after. After not getting any calls the morning after (because the installment crew usually calls to confirm), I called the store again The secretary (Anu) took my message and promissed that the manager will call asap. She didn't. Two more calls, and Pretti always being absent or busy, I decided to go to the store again. Once there, Pretti was on a break (that started 1h 15 minutes before that when I called last), so I decided to cancell the order. That's when Pretti showed up to explain that the delivery was impossible because the machine was in a warehouse in Mississauga, but I lived in Toronto, (???) and they could only schedule it in a week. I am not sure if she didn't know this before (which a manager should) or she just wanted to stall, but it was either incompetence or brazenness, or probably both. I cancelled my order and told them that I will never step foot in that store again. There are plenty of other places that are far more professional and that care about their customers, unlike these guys that are just about sales and comissions.
- EMEvolve M5 days ago5.0Lovely time today shopping at The Brick at 1607 Dundas Street East, Mississauga - Sandra was the loveliest and most helpful lady. She helped us choose the best items at the most affordable and unbelievable prices! Just in time for nesting! The whole staff were amazing and very warm and welcoming. Thank you for such a wonderful time, The Brick! Truly Canadian ❤️
- ZMZoran Majstor5 days ago5.0We purchased an appliance set and some dining room items with great help from Michelle. The staff at the Brick is knowledgeable, professional and very helpful. The delivery was seamless, the arrival time was communicated perfectly and the crew arrived on time. They did a fantastic job connecting our new appliances. We shall continue to shop at the Brick as we really do get the best service there.
- VCValéria CordeiroDec 29, 20255.0I had a great experience with my mattress delivery from The Brick Mississauga South . The delivery team was extremely kind, efficient, and very fast. They handled everything carefully and helped us position the mattress perfectly in the room. I also really appreciated the delivery tracking — the website kept me informed and showed exactly when they were arriving, which made the whole process very smooth and stress-free. Excellent service from start to finish. Highly recommend!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The Brick's return policy varies by item. Visit their Satisfaction Guarantee page for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days, The Brick will refund the difference with some conditions. See their Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded prior to delivery or pickup. Refunds are made to the original payment method. Deposits on Special Order items are non-refundable.
How do I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in store, or within 30 days after receiving your product by visiting a store. More info is available on their Warranties and Protection Plans page.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturdays from 10:00 to 19:00, and Sundays from 11:00 to 18:00.
Does The Brick offer delivery and curbside pickup?
Yes, they offer curbside pickup, standard delivery, and no-contact delivery services.
Which brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, and many others.
What nearby places can I visit before or after shopping at The Brick?
You can visit nearby places such as TWIST Performance + Wellness Centre for fitness, OKO RED Restaurant and Hookah Lounge for dining, and National Mattress Outlet for additional mattress options.
Are there other furniture stores near The Brick in Mississauga?
Yes, nearby furniture stores include Amish Furniture Designed and Midtown Furniture, which offer additional home furnishing choices.
Are there places to eat near The Brick in Mississauga?
Yes, nearby dining options include Cabana Restaurant & Lounge, Lac Vien Vietnamese Restaurant, and The Baklawa King for desserts.