Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,710 reviews
5 stars
3,650
4 stars
301
3 stars
141
2 stars63
1 star
555
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some customers praised helpful sales associates while others faced unresponsive or rude staff.
Delivery Issues
Numerous complaints about delayed, damaged, or unprofessional delivery experiences, with some customers expressing frustration over lack of communication.
Product Quality
Several customers received damaged or incorrect items, leading to dissatisfaction and claims of poor warranty service.
Sales Experience
Positive feedback for knowledgeable and patient sales representatives, particularly Aravind and Meher, who provided excellent assistance.
Overall Satisfaction
While some customers had great experiences, others expressed deep disappointment and frustration with their purchases and the company's service.
- MHMali Hussien1 day ago5.0I would like to thank the Brick for their excellent Service, specially in the customer service department. The employee , Nirdeshika was very patient listening to my concerns. She followed up with calling and did all paperwork according to the policy or the store. She was so nice and professional, I can’t stop talking about how she helped us gladly with the item we bought and gave us other alternatives . I will remain a customer with the company for their honest and care for their customers. Thank you again the Brick for choosing workers like Nirdeshika.
- DBDouglas B1 day ago5.0Our amazing experience with the Brick on Ridgeway Dr started with our amazing sales consultant Meyer Zabin, then the delivery guys were amazing. Communication was great, on time. Fast at assembling. Very polite. When we buy our couch in the new year we are definitely going back to Meyer and really hope we get the same delivery guys. 10++ experience
- SSSavdeep SinghNov 15, 20251.0So disappointed. Bought my brand new sofa from Brick. Recieved damaged. After so many follow ups received response that we will repair the sofa. Seriously, I bought new and not the floor model. I requested for replacement but the customer service replied that their technicians are evaluating. It is more than a month but no resolution. Poor customer service of customer care department.
- STSummer TimeNov 9, 20255.0Excellent Service at The Brick, Mississauga Superstore. We had a wonderful experience at The Brick thanks to Meher. She was friendly, patient, and genuinely helpful throughout the entire process. We had visited another Brick location earlier, but the salesperson there was far too pushy, which made us uncomfortable. Meher, on the other hand, gave us space to look around, answered all our questions without any pressure, and helped us find the perfect couch. Her professionalism and warm attitude truly made the difference. Highly recommend asking for Meher if you’re shopping at this location! Thanks Meher, see you soon for the dining table set. Georgia
- JDJacquie DavidsonNov 3, 20255.0I went to The Brick on Ridgeway for their sale and met up with Meher on Oct 23rd. I needed to buy two beds including mattresses and frames, night tables and a dresser. Not to mention a 7 piece dinning room set. Yes that was a lot but I bought my first home and I needed furniture. Meher was so knowledgeable and patient with me. She knew her stuff and how to help me as I did not know where to start. She gave me options as well with different prices and knew the quality of each item and what was popular or not. She did not push; she gave me suggestions and answered questions but she ultimately let me make the choice to make sure I was happy with. A week later I realized that I bought the wrong size beds for the rooms and lucky for me, it was not delivered yet. I called her and made the changes. She was not frustrated with me, just professional and patient with me again. We got it fixed and I am so happy and grateful for her. I could not asked for a better sales associate and I have had many over the 40 years I have been buying furniture!!! Ask for Meher Zabin. Trust me…you will not be sorry!!! Thank you so much Meher!!!!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please check the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of pick up or delivery, they will refund the difference, subject to conditions.
Can I cancel an order and get a refund at The Brick?
Yes, cancellations and refunds can be processed at any Brick location prior to delivery or pick up. Refunds are made to the original payment method, with some conditions for special orders.
How can I add an extended warranty to my product at The Brick?
You can add an extended warranty during purchase online or in-store, or up to 30 days after receiving your product by visiting a Brick store. Warranty options are available during online checkout.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas. Some products may be shipped via third-party couriers or Canada Post.
What are The Brick's store hours for pickup and shopping?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours vary; for example, November 11 is 10:00 to 21:00.
Which major brands does The Brick carry?
The Brick carries brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
Can you tell me about nearby dining options when visiting The Brick at 3025 Ridgeway Rd, Mississauga?
Nearby restaurants include Hakka Ren - Dundas (Chinese), Bait Sitty (Middle Eastern and sandwiches), Bamboo Legend (Thai and Vietnamese), Alfakhercafe (Middle Eastern and Turkish), and Rajdhani Sweets & Restaurant (Indian). These provide great dining choices before or after visiting The Brick.
Are there nearby transit or car rental services close to The Brick in Mississauga?
Yes, Enterprise Rent-A-Car and Alamo car rental agencies are nearby, making it convenient to rent a vehicle to visit The Brick or explore the area.
What other retail stores are near The Brick in Mississauga for a convenient shopping trip?
Near The Brick, you can find stores like Scholar's Choice (toys), Lumber Liquidators (flooring), Blinds To Go (window coverings), and The Shoe Company (footwear) to complement your shopping experience.