Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
4,846 reviews
5 stars
3,769
4 stars
310
3 stars
143
2 stars64
1 star
560
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, patience, and professionalism of staff, particularly highlighting individuals like Aravind, Ishpal, and Meher.
Delivery Experience
The delivery team received high marks for being efficient, polite, and careful, although there were some complaints about delays and issues with specific deliveries.
Product Quality
While many customers expressed satisfaction with the quality of products, there were notable complaints regarding damaged items and slow resolution of issues.
Sales Experience
Customers appreciated the non-pushy sales approach and the personalized service provided by sales staff, making the shopping experience enjoyable.
- MMMichelle M5 days ago1.0The Brick isn’t even worthy of a one star review. I have never experienced so much BS in less than one week in my life. My review is so lengthy and in so much detail, it won’t allow me to post it because it’s too long! I will attach my review in photos. Please read, beware, and do NOT shop here!
- HEHector EstayJan 4, 20265.0We are very pleased with the great customer service from Ajay Bansal , he has helped us with al the info we requested about the appliances we needed to buy washer and dryer here in the Mississauga location in Ontario . His service has been so pleasant that following the purchase of this we did buy more furniture and TV in addition to this we have the great approval of the general sale manager Summit Kapoor who was extremely pleasant and giving us all the comfort and confidence with our purchase.
- AVAnandaiah Setty Ramapura VenkateshaiahDec 29, 20255.0Had delivery of a lift chair which was a gift from my family. Even though the weather was so bad, the delivery team made all the effort to make it and delivered very clean. Unpacked the chair and made sure to set it up for me. Excellent service and kudos to the delivery team and also the sales team…My sales person Aravind called me to make sure my delivery went well and kept me informed all throughout the process…people like him make me go back to this Brick location…kudos to the team…Ask for Aravind if you want to make any purchase you will be pleased and happy…
- MWMaurice WongDec 29, 20255.0Recently we walked in The Brick to shop for dining chairs and counter stools. To our great surprise, none of the salesmen that were sitting came to greet us. Our first thought was to turn around and leave. But since we were already there, we walked around and started browsing. Then came Gaurav Matta, one of the salesperson. He was very nice and welcomed us. Gaurav was very courteous and helped us in picking up our items. We bought the items we needed and even when we went back the next day to do a exchange of items, he would go above and beyond to help us. We were greatly appreciative of him. We need more people like Gaurav who really changed our mind about The Brick. We would recommend him to anyone who walks at The Brick at that location. Thank you Gaurav. Keep up the great job.
- PKPradeep M KaleDec 26, 20255.0We had a wonderful experience at The Brick thanks to Aravind who helped us with our purchase. He was patient, friendly, and knowledgeable. He took the time to understand our needs, explained all the options clearly, and never made us feel rushed or pressured. Customer service like this truly makes a difference and is the reason we will definitely be returning to this location again. Is anyone needs a reference, you can go to Aravind - he truly went above and beyond. Thank you for such outstanding service!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please check the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of pick up or delivery, they will refund the difference, subject to conditions.
Can I cancel an order and get a refund at The Brick?
Yes, cancellations and refunds can be processed at any Brick location prior to delivery or pick up. Refunds are made to the original payment method, with some conditions for special orders.
How can I add an extended warranty to my product at The Brick?
You can add an extended warranty during purchase online or in-store, or up to 30 days after receiving your product by visiting a Brick store. Warranty options are available during online checkout.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, delivery, and no-contact delivery services in most areas. Some products may be shipped via third-party couriers or Canada Post.
What are The Brick's store hours for pickup and shopping?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00. Holiday hours vary; for example, November 11 is 10:00 to 21:00.
Which major brands does The Brick carry?
The Brick carries brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more across furniture, appliances, and electronics.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa as payment options.
Can you tell me about nearby dining options when visiting The Brick at 3025 Ridgeway Rd, Mississauga?
Nearby restaurants include Hakka Ren - Dundas (Chinese), Bait Sitty (Middle Eastern and sandwiches), Bamboo Legend (Thai and Vietnamese), Alfakhercafe (Middle Eastern and Turkish), and Rajdhani Sweets & Restaurant (Indian). These provide great dining choices before or after visiting The Brick.
Are there nearby transit or car rental services close to The Brick in Mississauga?
Yes, Enterprise Rent-A-Car and Alamo car rental agencies are nearby, making it convenient to rent a vehicle to visit The Brick or explore the area.
What other retail stores are near The Brick in Mississauga for a convenient shopping trip?
Near The Brick, you can find stores like Scholar's Choice (toys), Lumber Liquidators (flooring), Blinds To Go (window coverings), and The Shoe Company (footwear) to complement your shopping experience.