About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,916 reviews
5 stars
1,492
4 stars
148
3 stars
66
2 stars25
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Chippy, Nindi, and Jinal.
Delivery Experience
Delivery teams received positive feedback for being punctual, professional, and careful during the delivery process, although there were some reports of delays.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied with their purchases while others reported issues with defects and discomfort.
Sales Process
The sales process was generally described as smooth and efficient, with staff providing good product knowledge and assistance.
Privacy Concerns
Several reviews raised serious concerns about customer privacy and data handling, indicating a need for improvement in this area.
- PIPisces311 IAF2 days ago4.0Please note the stove was dropped off - I was instructed to wait 30 min to plug in but the exhaust grill is left for me to set up Removal was done accordingly Team was otherwise effective and respectful
- SSSteveNov 15, 20255.0Worked with Cherry to buy a new Sofa and TV. She was amazing. Very knowledgeable, friendly and customer focused. I recommend if you shop at the brick in Markham. You ask to deal with Cherry!
- AAanwar ashrafNov 15, 20255.0The delivery persons were professional, courteous and on time. They installed the Washer and Dryer and the whole process was quick. They even connected the appliances. Very happy with the team. Highly recommend.
- KTKeloran TdotNov 8, 20254.0After refusing delivery of a wrong item and submitting a complaint, the Markham store successfully arranged for delivery of the correct item.
- AFAntonietta FioreOct 22, 20254.0Sales: 5/5 - Toula was fantastic to deal with. Her expertise was well appreciated. Delivery: 3/5 - Late delivery because they had 15 deliveries in the day. They told me they would be here from 2-5pm, but arrived at 6:15pm. There was also a small scratch/damage to the bedroom wall and shutters during installation. I understand the delay, but too many booking per day for these drivers. **** OCT28/25 Also noticed that my front porch Light fixture was damages and it's hanging now crocked and it could be hazardous if is left like this. I will need to replace it. Not happy about this the drivers did not tell us about it that they nocked it off. I am told that because I did not reported withing 24 hours the Brick cannot do anything. I tried to call Customer Service and no answer. Very disappointed with this.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled at any location before delivery or pick up and refunds are processed to the original payment method, except deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
You can add an extended warranty during purchase online or in-store, or up to 30 days after receiving your product by visiting a store. Details are available on our Warranties and Protection Plans page.
What delivery options does The Brick offer?
The Brick offers Premium Delivery Service in most areas, contracts with third-party couriers for other areas, and some products ship via Canada Post. Delivery is available only within Canada.
What installation and assembly services are available at The Brick?
The Brick provides professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. Check the Installation and Assembly page for more details.
What are the store hours for The Brick in Markham?
Monday to Friday, 10:00 AM to 9:00 PM; Saturday, 10:00 AM to 7:00 PM; Sunday, 11:00 AM to 6:00 PM; on holidays like November 11, open 10:00 AM to 9:00 PM.
What payment options are accepted at The Brick?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
Are wheelchair accessible entrances and parking available at The Brick?
Yes, The Brick offers wheelchair accessible entrances and parking for customers.
What nearby places can customers visit before or after shopping at The Brick Markham?
Nearby you can visit Pizza Nova for pizza, Iron Fitness Strength Club for a workout, or The Beer Store to pick up beverages. These add convenience and options when visiting The Brick.
How can nearby automotive services assist customers visiting The Brick?
Nearby automotive shops like Art's Motors Inc. and HH5L Auto Centre provide vehicle sales and repairs, useful if customers need automotive services while shopping at The Brick.
Are there nearby dining options for customers visiting The Brick?
Yes, customers can enjoy meals at nearby restaurants like Sushi Sushi (Japanese cuisine), Popeyes Canada (fast food), and Subway (sandwiches) before or after their visit.