About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
1,986 reviews
5 stars
1,554
4 stars
152
3 stars
67
2 stars26
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised the sales staff for being helpful and knowledgeable, several customers reported poor communication and accountability issues, particularly regarding order delays and complaints.
Delivery Experience
Delivery service received high marks for professionalism and efficiency, with many customers noting timely arrivals and courteous staff, though some experienced delays and damage during delivery.
Product Quality
Concerns were raised about product quality, with some customers reporting defective items and dissatisfaction with furniture durability, leading to frustration with warranty processes.
Sales Staff
Sales associates, particularly Chippy and Nindi, were frequently highlighted for their exceptional service, patience, and product knowledge, contributing positively to the shopping experience.
- SDSue Drummond1 day ago5.0Wonderful experience working with their sales associate, Chippy. She answered all our questions and provided so much useful information without feeling pressured to buy. She showed us lots of options in a variety of price ranges and was focused on finding the best fit for our needs with the most value. They work on straight commission so if you spend time with someone but return another time to make the purchase, ask for your original associate.
- MWMikaela Wright1 day ago5.0Chippy is absolutely amazing! If you need a new mattress she is your girl for sure. Her services are super concise, and she gets you exactly what you’re looking for, no beating around the bush. Take it from me and get your mattress from Chippy! 😁
- HSHaley Smith5 days ago5.0Came to the Brick looking for a couch, and found one we loved ! Waiting on the delivery still, but we had a pleasant experience at The Brick Markham. Chippy helped us with a smooth and painless transaction, went above and beyond ! Can’t wait for our new couch to arrive.
- JMJake MittenJan 4, 20265.0What we thought would be a day having to go to multiple stores to stock up on furniture for our new home, turned out to be a one stop shop at the Brick Markham…and we have no regrets! Shout out to Chris who was super knowledgeable, kind, transparent, and professional in his support. He was exactly what a sales person should be in that he was not pushy and actually listened to what we had to say. We walked out of there with multiple pieces of furniture at an amazing price and had an easy time doing so. Would highly recommend!
- MSMusab SaeedDec 21, 20251.0Placed my order start of December. I was told that the order for my queen size bed will be delivered by mid December. Reached out to them when I didn’t hear back for a while I was told that the head board has been delivered at the their fulfillment center and are just waiting for it to get off loaded so that it can be delivered to me. I get a call back 3 days after to let me know it’ll be delayed for another week. There’s no communication with in their staff. No respect for their customers time. When asked to speak to a manager did not receive a call back. Terrible customer service support. The sales rep and the people working for delivery department are not taking any accountability for providing incomplete information. I would suggest rather than bringing your business here take it elsewhere where because they have no respect to even communicate with you about your order properly. They are all over the place.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled at any location before delivery or pick up and refunds are processed to the original payment method, except deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
You can add an extended warranty during purchase online or in-store, or up to 30 days after receiving your product by visiting a store. Details are available on our Warranties and Protection Plans page.
What delivery options does The Brick offer?
The Brick offers Premium Delivery Service in most areas, contracts with third-party couriers for other areas, and some products ship via Canada Post. Delivery is available only within Canada.
What installation and assembly services are available at The Brick?
The Brick provides professionally licensed installation and assembly services for appliances, electronics, and furniture at competitive prices. Check the Installation and Assembly page for more details.
What are the store hours for The Brick in Markham?
Monday to Friday, 10:00 AM to 9:00 PM; Saturday, 10:00 AM to 7:00 PM; Sunday, 11:00 AM to 6:00 PM; on holidays like November 11, open 10:00 AM to 9:00 PM.
What payment options are accepted at The Brick?
The Brick accepts American Express, Visa, Mastercard, cash, and offers financing options.
Are wheelchair accessible entrances and parking available at The Brick?
Yes, The Brick offers wheelchair accessible entrances and parking for customers.
What nearby places can customers visit before or after shopping at The Brick Markham?
Nearby you can visit Pizza Nova for pizza, Iron Fitness Strength Club for a workout, or The Beer Store to pick up beverages. These add convenience and options when visiting The Brick.
How can nearby automotive services assist customers visiting The Brick?
Nearby automotive shops like Art's Motors Inc. and HH5L Auto Centre provide vehicle sales and repairs, useful if customers need automotive services while shopping at The Brick.
Are there nearby dining options for customers visiting The Brick?
Yes, customers can enjoy meals at nearby restaurants like Sushi Sushi (Japanese cuisine), Popeyes Canada (fast food), and Subway (sandwiches) before or after their visit.