Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
144 reviews
5 stars
121
4 stars
10
3 stars
3
2 stars0
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the knowledgeable and friendly staff, particularly highlighting associates like Vic and Heather for their exceptional service.
Delivery Experience
Many reviews noted timely and efficient delivery, with delivery teams being described as professional, courteous, and quick in setting up the mattresses.
Product Quality
While most customers were satisfied with their mattress purchases, there were a few complaints regarding defective products and warranty issues.
Sales Process
The sales process was generally described as pressure-free and informative, with staff providing valuable insights and accommodating customer needs.
- DLDerek luckas6 days ago5.0Excellent job and was done quickly, in and out in 20minutes.
- NPNathan Powless-LynesJan 4, 20265.0They have great mattresses there, and they let you try them all out! They also have great pillows worth trying too. Delivery was easy, since they even carry the mattress upstairs to your bedroom.
- TPThomas PahapillDec 21, 20255.0Fantastic service by Vic Hurst helped us replace mattress that we found not suitable.
- DPDaniel PicardDec 13, 20255.0Great experience from the customer service we received from Trevor, up to last minute adjustments to delivery and the delivery process. Thanks!
- JNJary de Xerez NetoDec 8, 20255.0I took my wife to the store located at tye corner of Hyde Park with Fanshawe Road and we were amazingly, magnificently, superbly well received, guided, and treated by the associate Vic. He taught and oriented us on the best mattress that could fit our ceiling price. Vic is definitely an asset, a remarkable expert! He absolutely made the difference. They delivered the set of the bed and a mattress on time, safely, to my home, and everything occurred very well. Hence I DO recommend this name Brick Mattress to your family! Jary de Xerez Neto
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
Return policy varies by item. See the Satisfaction Guarantee page on our website for details.
Does The Brick Mattress Store have a price guarantee?
Yes, if you find a lower price on the same brand and model within 30 days at The Brick or a competitor, you can get a refund of the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick Mattress Store?
Yes, orders can be cancelled with a refund to the original payment method at any Brick store before delivery or pickup. Deposits on special orders are non-refundable.
What are the pickup hours at The Brick Mattress Store in London?
Pickup is available Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 17:00.
What payment options are accepted at The Brick Mattress Store?
Payment options include American Express, Cash, Financing, Mastercard, and Visa.
Which mattress brands are available at The Brick Mattress Store?
We offer brands like Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns and Foster, Simmons, and more.
What delivery and pickup services does The Brick Mattress Store offer?
Services include curbside pickup, delivery, and no-contact delivery.
What nearby restaurants can I visit before or after shopping at The Brick Mattress Store?
You can enjoy dining at Sushi Galore, The Singing Chef, Dairy Queen, Union Burger, Kelseys, BarBurrito Canada, and Pizza Hut, all nearby for a convenient meal.
Are there other furniture stores near The Brick Mattress Store in London?
Yes, nearby furniture stores include Voelkel London and Accents Home Furniture, useful for comparing selections and styles.
What nearby services are available around The Brick Mattress Store?
Nearby you will find Mobile Klinik for phone repair, uBreakiFix for mobile phone repair, and Hyde Park Veterinary Hospital for pet care services.