Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Staff are consistently described as friendly, knowledgeable, and helpful, with many customers praising specific sales associates like Heather and Vic.
Delivery Experience
Delivery teams are noted for being punctual, efficient, and courteous, with many customers appreciating the setup and removal of old mattresses.
Product Quality
Customers express satisfaction with the quality of mattresses purchased, although there are some reports of issues with defective products.
Sales Process
The sales process is generally described as pressure-free, with staff providing helpful information and recommendations tailored to customer needs.
Communication
Customers appreciate timely communication regarding delivery schedules and tracking, although there are some complaints about lack of follow-up.
JB
Jet Baxter
4 days ago
5.0
Good job, guys were quick and good in bringing in the mattresses, no damage. Fast set up and cleaned up too!
AA
Ali Ataellahi
Oct 31, 2025
5.0
Great price and wonderful service! Thanks!
YH
Youmna Hassanein
Oct 11, 2025
5.0
The quality, delivery time, attitude, packaging, communication, everything is just excellent!
CF
Catherine FitzGerald
Sep 20, 2025
5.0
Excellent service and great mattress. I am very pleased with everything.
PJ
Peter James
Sep 12, 2025
5.0
Just bought a mattress here and the service was great.
I told them I needed a mattress tonight so they grabbed one off the floor, gave me a deal and helped me load it up.
Super friendly and went out of their way to help me get what I needed.
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
Return policy varies by item. See the Satisfaction Guarantee page on our website for details.
Does The Brick Mattress Store have a price guarantee?
Yes, if you find a lower price on the same brand and model within 30 days at The Brick or a competitor, you can get a refund of the difference. Some conditions apply.
Can I cancel my order and get a refund at The Brick Mattress Store?
Yes, orders can be cancelled with a refund to the original payment method at any Brick store before delivery or pickup. Deposits on special orders are non-refundable.
What are the pickup hours at The Brick Mattress Store in London?
Pickup is available Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 17:00.
What payment options are accepted at The Brick Mattress Store?
Payment options include American Express, Cash, Financing, Mastercard, and Visa.
Which mattress brands are available at The Brick Mattress Store?
We offer brands like Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns and Foster, Simmons, and more.
What delivery and pickup services does The Brick Mattress Store offer?
Services include curbside pickup, delivery, and no-contact delivery.
What nearby restaurants can I visit before or after shopping at The Brick Mattress Store?
You can enjoy dining at Sushi Galore, The Singing Chef, Dairy Queen, Union Burger, Kelseys, BarBurrito Canada, and Pizza Hut, all nearby for a convenient meal.
Are there other furniture stores near The Brick Mattress Store in London?
Yes, nearby furniture stores include Voelkel London and Accents Home Furniture, useful for comparing selections and styles.
What nearby services are available around The Brick Mattress Store?
Nearby you will find Mobile Klinik for phone repair, uBreakiFix for mobile phone repair, and Hyde Park Veterinary Hospital for pet care services.