Brand Certified
The Brick
4.4(3366 reviews)
Certified by The Brick • Mar 22, 2026
Business Details
1040 Wharncliffe Rd S, London, ON
N6L 1H2, Canada
Certified by The Brick • Mar 22, 2026
(519) 649-6464
Certified by The Brick • Mar 22, 2026
http://www.thebrick.com
Certified by The Brick • Mar 22, 2026
About
Certified by The Brick • Mar 22, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 22, 2026
Hours
Certified by The Brick • Mar 22, 2026
Reviews
4.4
3,366 reviews
5 stars
2,542
4 stars
284
3 stars
112
2 stars
60
1 star
368
- GTGlenn Tarbell2 days ago1.0If I could give 0 stars I would. Have been waiting since January for a couch. 6 set delivery dates later, aka 6 unpaid days off of work. And still no couch. The most recent excuse was "it looks like it wasn't loaded onto the truck". Also they contract their delivery people its not even the brick. It is also not required for the delivery people to text or leave a voicemail so make sure you wait on your front porch the entire day lol. When asked how this could be rectified or if there is any sort of reimbursement for the incurred costs and inconvenience I was met with "no sorry we only do that for damages". They do not value paying customers.
- BABrace Yourself And Arise4 days ago5.0We had an excellent experience at The Brick, all thanks to Jennifer Joosten. From the moment we walked in, Jennifer was incredibly welcoming, knowledgeable, and genuinely helpful. We were shopping for multiple items — a mattress, a kitchen set, and a living room set — and she guided us through everything with patience and professionalism. She took the time to understand what we were looking for, our budget, and the style we wanted for our home. Jennifer explained the differences between the options clearly, helped us compare quality and pricing, and made the whole process feel easy and stress-free. At no point did we feel pressured — just supported in making the best decisions for our family. What really stood out was how organized and attentive she was, making sure every detail was covered from selection to purchase. It’s rare to receive this level of customer service today. If you’re going to The Brick, I highly recommend asking for Jennifer Hoisten. She made what could have been an overwhelming shopping trip into a smooth and enjoyable experience. Thank you again, Jennifer — we truly appreciate your help! Jeremie Tremblay
- JLJulie Laferrière4 days ago5.0Jennifer Joosten at The Brick provided outstanding service from start to finish. She helped us choose mattresses, a kitchen table, and a living room set, and made the entire process smooth and stress-free. She took the time to explain everything clearly, answered all our questions, and made sure we felt confident in our decisions. Her knowledge, patience, and friendly attitude really stood out. We truly appreciate her help and highly recommend asking for Jennifer if you visit! Jeremie and Julie Tremblay
- DKdhamanpreet kaurMar 16, 20261.0We bought bed in January and till now we are not able to sleep properly because bed is shaking. Leg was broken after 2-3 days of installation,We complaint about that they send technician aftr one week and he fixes leg for temporary use. Now 2 more legs broken and we fixed by our self for temporary , bed is still shaky. No One ready to listen and provide solutions. Technician said it is not for hard wood but salesman did not told us. It is just wastage of money and time. Their after sale services is zero and this is only for london , On store location. I would say don’t buy anything from bricks even we bought tv units for approx 600 dollar quality is worse it is just scam and wastage of money and time. London store
- HRHonest ReviewsMar 5, 20261.0BEWARE!! This company uses unethical pricing to deceive customers. Response for “owner” nice cut paste response if you actually read the complaint I already reached out. We will let the Competition Bureau Canada look into the documentation sent to them, this isn’t the first time the Brick has been investigated for this issue. Just goggle it! They also have an extremely rude manager that works at this location, when this was brought to his attention. He wouldn’t let another manager contact back or allow headoffice to get involved he simply told me to shop else where or go to the online "chat" for more information, this is a complete joke a customers can't talk on the phone or in person I'm expected to talk to a computer?? Wait till there an issue with your purchase. I would be very cautious buying from the brick or Leon's (same company) NO customer service at all.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on returns?
Return policies vary by item; please visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions.
Can I cancel an order and receive a refund at The Brick?
Yes, orders can be canceled prior to delivery or pickup at any Brick location, and refunds are issued to the original payment method with some conditions for deposits on special orders.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in store, or up to 30 days after purchase by visiting a store. Details are available on the Warranties and Protection Plans page or from a sales consultant.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party couriers if needed, and some products ship via Canada Post. Delivery outside Canada is not available.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00, with extended holiday hours on Nov 11 from 10:00 to 21:00.
What payment methods are accepted at The Brick?
The Brick accepts American Express, MasterCard, Visa, cash, and financing options.
What services does The Brick offer besides sales?
Services include delivery, product removal and recycling, warranties and protection plans, professional installation, assembly, service, and repair.
Which furniture and appliance brands are available at The Brick?
The Brick sells many brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, and many more.
What popular places are near The Brick in London, ON?
Nearby places include Bad Boy Furniture - London for alternative furniture options, McDonald's for quick dining, and London Fine Furniture for mattress and furniture shopping, helping customers plan their visits and errands effectively.
Are there dining options near The Brick for customers visiting the store?
Yes, customers can find fast food and restaurants nearby such as McDonald's and Harvey's, convenient for meals before or after shopping.
What other appliance and furniture stores are located near The Brick?
Nearby appliance and furniture stores include Goemans Appliances London, Lastman's Bad Boy, and London's Flooring Canada, offering customers a variety of shopping options in the area.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 22, 2026Yext Knowledge Graph
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