Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
3,162 reviews
5 stars
2,399
4 stars
267
3 stars
109
2 stars
58
1 star
329
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales and delivery staff, with specific mentions of individual employees who provided excellent service.
Delivery Experience
The delivery service received positive feedback for being timely, efficient, and respectful, although there were some complaints about miscommunication regarding delivery and setup.
Product Quality
Customers expressed satisfaction with the quality of the products purchased, often highlighting good prices and value for money.
Communication Issues
Several reviews noted problems with communication, particularly regarding delivery updates and customer service responsiveness.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about unresolved issues and poor handling of customer concerns.
- EFErin FischerJan 2, 20265.0We recently purchased a new dryer, and there were many issues with communication between us and the delivery company (TransGlobal), which went on for about a month. The Brick was fantastic in navigating this frustrating situation, and their representatives ensured everything was communicated clearly. Thank you!
- SLSamantha LutherJan 2, 20261.0Terrible sales representatives and costumer service. We were pressured into purchasing a TV when we originally only came in for a couch because it was a “steal of a deal” and the sale ended that day. We didn’t know the size we needed but were told we could call if there were any issues. Now, after it was delivered and we realized it doesn’t fit the space, they won’t take it back basically saying it is now our problem
- JGJustin GDec 30, 20251.0I would HIGHLY recommend going ANYWHERE else but here for your furniture and appliance needs. The manager Preeti Sihng decided to hang up on me while I asked why I wasn’t told there would be a multiple hour delay that they knew of from the morning. He’s incredibly unprofessional as is the owner as he doesn’t hold anyone accountable and instead panders to only positive reviews on here. I’d never recommend this place to anyone ever. I will be filing formal complaints against them with The Bricks coperate office.
- FCFrank CastleDec 30, 20251.0Employees are just telling you things you want to hear to make a sale, the managers take 0 accountability for anything and do not do their jobs. I’d suggest Leon’s or tempermans over the Brick 100%. Delivery service is trash as they aren’t even close to the estimated time of delivery. Highly highly suggest looking somewhere else before relying on buying from here. The “Owner” only engages in the positive reviews rather than figure out why people are unhappy with their business, it’s laughable. I’ll never go back and will suggest to others they do the same.
- DCDana CaseDec 16, 20251.0We order a sectional loveseat back in October to be delivered first week of December. When we called asking when the delivery was coming, they said that only one side came in. You had 2 months to get this here. Then they finally got the piece in and arranged for delivery today, Our 20 year old daughter was home when the delivery came and when they brought it in she said to put in the room. Apparently the delivery team took that as we were going to unwrap the furniture and assemble it. Which is their job. When we called customer service they contacted the delivery team and they blamed my daughter saying that she told them to leave it. Then we told the customer service representative that we want them back to finish their job of unwrapping, setting it up and removing the waste. We were told well they are very far away. Well they wouldn’t have been had they done their job in the first place. Apparently they are on their way back. I will definitely be thinking twice about buying anything from the Brick again.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on returns?
Return policies vary by item; please visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions.
Can I cancel an order and receive a refund at The Brick?
Yes, orders can be canceled prior to delivery or pickup at any Brick location, and refunds are issued to the original payment method with some conditions for deposits on special orders.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in store, or up to 30 days after purchase by visiting a store. Details are available on the Warranties and Protection Plans page or from a sales consultant.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party couriers if needed, and some products ship via Canada Post. Delivery outside Canada is not available.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00, with extended holiday hours on Nov 11 from 10:00 to 21:00.
What payment methods are accepted at The Brick?
The Brick accepts American Express, MasterCard, Visa, cash, and financing options.
What services does The Brick offer besides sales?
Services include delivery, product removal and recycling, warranties and protection plans, professional installation, assembly, service, and repair.
Which furniture and appliance brands are available at The Brick?
The Brick sells many brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, and many more.
What popular places are near The Brick in London, ON?
Nearby places include Bad Boy Furniture - London for alternative furniture options, McDonald's for quick dining, and London Fine Furniture for mattress and furniture shopping, helping customers plan their visits and errands effectively.
Are there dining options near The Brick for customers visiting the store?
Yes, customers can find fast food and restaurants nearby such as McDonald's and Harvey's, convenient for meals before or after shopping.
What other appliance and furniture stores are located near The Brick?
Nearby appliance and furniture stores include Goemans Appliances London, Lastman's Bad Boy, and London's Flooring Canada, offering customers a variety of shopping options in the area.