Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
3,049 reviews
5 stars
2,306
4 stars
260
3 stars
108
2 stars
58
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the sales staff, with specific mentions of individuals who provided exceptional service.
Delivery Experience
The delivery team received positive feedback for being punctual, professional, and careful with items during delivery.
Product Quality
Some customers expressed dissatisfaction with product quality and warranty issues, particularly regarding damaged items and misleading warranty coverage.
Sales Process
While many found the sales process smooth and efficient, there were complaints about some sales representatives being dismissive or unhelpful.
Communication
Customers appreciated the timely updates regarding delivery status, although there were instances of scheduling issues that caused frustration.
- DODaiane Oliveira1 day ago5.0We came to the store early this morning and Jonah attended to us very attentively, showing us all the options and guiding us to what we were looking for. We left the store to see other options but we already knew we would return because of the excellent deal he offered us and the kindness with which he assisted us. We went back, bought the sofa and took out the 5-year insurance because he showed us how advantageous it was. We are very happy with our choice.
- CKChris KorvenNov 15, 20255.0Osayi was an absolute treat to deal with, very knowledgeable about the products and made some nice suggestions that we ended up buying. Would definitely shop at the brick again and definitely deal with Osayi again.
- MMmimo mhmdNov 11, 20255.0I bought my TV from The Brick, and it was such a great experience! The team helped me find exactly what I was looking for, and the delivery was quick and professional. The picture quality is amazing — it really upgraded my living room! Highly recommend The Brick if you want great deals and excellent service.
- LMLeslie MorganNov 8, 20255.0Very efficient, clean and tidy delivery service. The delivery workers were polite and friendly and they did an excellent job of getting everything (sofa, love seat, chair and tv) in the house and set up. The packaging was all taken away so there was no mess left behind. Excellent service!
- MKMichael KalopsisOct 30, 20254.0Delivery people were great. I appreciate the new tracking feature that was very timely. It did not require me to sit around for 3 hours waiting for the delivery. I ordered a new washing machine and paid extra for threaded hoses. They were to install the new washing machine and remove the old one. Upon arrival the delivery people said they could not remove the old hoses for liability reasons ( water lines could break). I completely understand this but I think this should have been clearly stated prior to delivery as I did not bring any tools to remove the hoses. I paid extra for new threaded hoses and for installation which I assume would include balancing if required but ended up having to do this myself
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's policy on returns?
Return policies vary by item; please visit the Satisfaction Guarantee page on The Brick's website for detailed information.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions.
Can I cancel an order and receive a refund at The Brick?
Yes, orders can be canceled prior to delivery or pickup at any Brick location, and refunds are issued to the original payment method with some conditions for deposits on special orders.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in store, or up to 30 days after purchase by visiting a store. Details are available on the Warranties and Protection Plans page or from a sales consultant.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, contracts third-party couriers if needed, and some products ship via Canada Post. Delivery outside Canada is not available.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00, with extended holiday hours on Nov 11 from 10:00 to 21:00.
What payment methods are accepted at The Brick?
The Brick accepts American Express, MasterCard, Visa, cash, and financing options.
What services does The Brick offer besides sales?
Services include delivery, product removal and recycling, warranties and protection plans, professional installation, assembly, service, and repair.
Which furniture and appliance brands are available at The Brick?
The Brick sells many brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, GE, Dyson, Sony, and many more.
What popular places are near The Brick in London, ON?
Nearby places include Bad Boy Furniture - London for alternative furniture options, McDonald's for quick dining, and London Fine Furniture for mattress and furniture shopping, helping customers plan their visits and errands effectively.
Are there dining options near The Brick for customers visiting the store?
Yes, customers can find fast food and restaurants nearby such as McDonald's and Harvey's, convenient for meals before or after shopping.
What other appliance and furniture stores are located near The Brick?
Nearby appliance and furniture stores include Goemans Appliances London, Lastman's Bad Boy, and London's Flooring Canada, offering customers a variety of shopping options in the area.