Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting ToolsRONA
RONA+ North London provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ North London & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.8
1,492 reviews
5 stars
651
4 stars
432
3 stars
131
2 stars
81
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, many customers report rude or unhelpful staff, leading to frustration.
Product Availability
Customers frequently express dissatisfaction with product availability and stock accuracy, often finding items out of stock or misrepresented online.
Store Cleanliness
The store is generally noted as clean and well-organized, although some reviews mention issues with disorganization and lack of staff assistance.
Pricing
While some customers appreciate the competitive pricing, others feel that prices are higher compared to competitors like Home Depot.
- FAFrank Ashworth5 days ago2.02 days after the flyer started the item on sale was out of stock
- SCStephanie CerviDec 28, 20255.0Alex was so helpful! We came in looking for ice melt/salt that would be pet friendly but also not damage our deck. Alex went above and beyond researching the best products for us.
- MOM From OntarioDec 10, 20251.0I bought a $2000 snow blower in Oct 2025 (6 weeks ago, used twice). Already parts broken and malfunctioning. Wheels will not engage consistently, transmission problem. Junk! I went to store to return it, customer service manager says policy is once you open box not return, no refund, no exchange...your problem. He said I need to (rent a truck) to drive it to a repair depot across town. When I said the store should take some responsibility (why should I pay to rent a truck to take a new snowblower for repairs) he started raising his voice saying this is between me and the repair depot. "Store is not involved". And this rude individual is the customer service "manager"! And Rona refused to publish my product review. (No wonder product as 0 reviews - they don't publish negative reviews)
- CGCaroline GuzmánDec 9, 20251.0I’m extremely disappointed with the customer service at this RONA location. This is the second time I’ve visited, and both times I received some of the worst customer service I’ve ever experienced. The staff look annoyed, give attitude. If someone doesn’t want to work in customer service, they shouldn’t take a job that requires helping customers. There were several employees just standing around, laughing, and ignoring people who clearly needed assistance. And when you finally ask for help, it feels like you’re bothering them or begging them to do their job. It’s completely unacceptable. I do not recommend this place at all. Home Depot is 1000 times better in every way. Take my ADVICE.
- ABAmena BarakatNov 27, 20255.0I’m honestly only leaving this review because of one of many exceptional employees at Rona North but I’m mentioning one in specific. Dalton (Jeff) is quite literally the most helpful, knowledgeable, understanding employee here. When he is not working it’s literal chaos! I went once when he wasn’t scheduled and I swore I would never return unless he’s scheduled…only problem is, I don’t actually know his schedule. He helped us select the best possible flooring for a home we were flipping. His taste and selection was so good that someone viewing our work later on went back to Rona north looking for Dalton and his assistance. He’s not just a pro at the flooring, you can ask him just about anything and he will be able to help. He even goes that extra step to lift heavy items and load our cart! Every hardware store needs a bunch of Daltons. Thanks for making our projects easier Dalton. Below are pictures of two bathrooms that Dalton selected the tiles for. There’s a before picture and two afters!
Frequently Asked Questions About RONA+ North London
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What types of products does RONA+ North London offer?
RONA+ North London offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, bathroom fixtures, kitchen faucets, appliances, power tools, furniture, and outdoor accessories.
What are the store hours for RONA+ North London?
The store is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ North London offer order pickup and delivery services?
Yes, RONA+ North London offers in-store pickup, delivery, and no-contact delivery services for customer convenience.
How can I rent a truck or van at RONA+ North London?
You can rent a truck or van by contacting the store directly to check availability and make a reservation. A $500 deposit is required, and renters must be at least 21 years old with a valid driver's license and proof of insurance.
What payment methods are accepted at RONA+ North London?
Payments can be made with Visa, Mastercard, American Express, cash (in-store only), or cheque. Online purchases accept credit cards and PayPal.
Does RONA+ North London offer installation services?
Yes, many stores including North London offer a variety of installation services such as appliance, flooring, window, door, and bathroom installations. Visit their installation services page for details.
How can I check the status of my online order?
You can check your order status online by entering your order number and email address or by logging into your RONA account. Email updates will notify you of any status changes.
Are there other home improvement stores near RONA+ North London?
Yes, nearby you will find Lowe's Home Improvement and Rona Garden Centre, which offer complementary products to support your home improvement projects.
What nearby dining options are available near RONA+ North London?
Nearby dining options include Montana's BBQ & Bar, Boston Pizza London NW, Kelseys, and Union Burger, perfect for grabbing a meal before or after your shopping trip.
Are there financial or banking services close to RONA+ North London?
Yes, nearby banks such as BMO Bank of Montreal, RBC Insurance, and RBC Royal Bank provide financial services, including mortgage specialists and insurance, helpful if you're planning larger home improvement projects.