Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,805 reviews
5 stars
2,349
4 stars
159
3 stars
58
2 stars32
1 star
207
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Rohit, Barry, and Aya, highlighting their knowledge and willingness to assist.
Delivery Issues
Several reviews mentioned problems with the delivery process, including delays and issues with the condition of delivered items.
Product Knowledge
Customers appreciated the detailed explanations and guidance provided by sales associates regarding products and options.
Management Concerns
Some customers expressed dissatisfaction with management's handling of issues, particularly regarding product replacements and customer complaints.
- MNMichelle Newhook2 days ago5.0Went mattress shopping tonight and had the pleasure of working with Deep. He was very helpful and listened to our feedback and we ended up finding a mattress that we are both happy with. Highly recommend coming to see him!
- SPscott porteous6 days ago5.0Deep at the Waterloo location was great! Accommodated me on his day off and worked with me on the price on everything I bought! Will definitely deal with him again in the future!!
- DRDoreen RamittDec 16, 20255.0I had the pleasure of dealing with sales associate Kevin M., from the appliances department in the Waterloo The Boardwalk location recently during their Boxing Week 2025 special pricing event. My home needed to replace our 15 year old (!) laundry appliances and their washer/dryer set was at the right price for my budget. The brand and model that I preferred was available and in stock to my surprise. Kevin's friendly and inviting manner made the purchase transaction less stressful, even calming. Even more, I was assured that the delivery date of the appliances to my residence would be in 3 days from the store visit. (Bonus as I started a big multi load wash on the day of the store visit!) Thank you Kevin for your assistance in my purchase and especially your top notch customer service!
- MRMark Anthony RamittDec 14, 20255.0The second interaction with senior sales associate Kevin Magri for purchasing a major home appliance that needed replacing, was equally impressive as the first. I'm glad I called ahead prior to visiting this Ira Needles / The Boardwalk business Centre Waterloo location, to confirm that Kevin was indeed working on the same day I went in to make my purchase. Not only was the specific appliance I desired - Inglis washer / dryer set actually - on a great Boxing week sale price, they were both in stock at this location. Upon entering the appliances department, Kevin's pleasant, friendly and professional demeanor set the tone right away (established and consistent with our initial and previous sales interaction 4 1/2 years ago). What made this purchase visit even more impressive was during the payment process, an earlier and more convenient home delivery date for my appliances suddenly opened up, which further confirmed that I made the right choice (again) for having any of my home appliance needs satisfied and even exceeded. Keep up the exceptional customer and sales service Kevin!
- MSMichael StoossDec 11, 20251.0Yesterday I was awaiting a delivery of a new LG Washing Machine that we bought last Thursday at the Boardwalk location. According to the app the delivery was supposed to be between 1pm-4pm. It wasn’t until 5pm that I received a call from the delivery driver telling me that they were on their way. Five minutes later he called again to tell me that “unfortunately we will not be able to deliver your machine today and that I should reschedule the delivery until another time because they could not back into my driveway or park on the street since traffic was bad”. I explained to him that all he had to do was park on the side of the road and put pilons around and that traffic had enough room to go around. He wanted me to go outside and talk to him on the corner which I did explaining that I didn’t wait all day to be told to “reschedule” and that I would be calling the store to complain. Finally they delivered the washer and gave me attitude after I told him that they were supposed to take the old washer with them since it was labeled on my receipt. I called the store after to make my complaint and they seemed very disinterested in what I was telling them. Also these fellas were not driving a Brick truck to make their deliveries like Leon’s does. Next time I will be doing business with a professional like TA Appliance and no longer with the Brick.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of your purchase, we will refund the difference. Conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be canceled before delivery or pickup at any Brick location. Refunds are processed to the original payment method, with some exceptions for cash payments and special orders.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What types of delivery services does The Brick provide?
The Brick offers premium delivery services in most areas, uses third-party couriers for some locations, and ships via Canada Post for certain products. Delivery is not available in the U.S.
What installation and assembly services are available at The Brick?
The Brick provides licensed installation and assembly for appliances, electronics, and a variety of furniture at competitive prices.
What are The Brick store's regular opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00.
How can nearby stores like Marshalls Canada or Bed Bath & Beyond complement my visit to The Brick?
After shopping for furniture or appliances at The Brick, you can visit nearby Marshalls Canada for clothing and home goods or Bed Bath & Beyond for additional furniture selections, enhancing your shopping experience.
What dining options are close to The Brick for a meal or snack?
Nearby dining options include McDonald's Canada for fast food, South St. Burger for burgers, Coffee Culture Café & Eatery for coffee and meals, and Firehouse Subs for sandwiches.
How can nearby services like UPS Access Point enhance my experience shopping at The Brick?
UPS Access Point near The Brick provides convenient shipping and courier services, which can be helpful for sending or receiving packages while shopping in the area.