Brand Certified
The Brick
4.6(2958 reviews)
Certified by The Brick • Mar 22, 2026
Business Details
125 The Boardwalk, Kitchener, ON
N2N 0B1, Canada
Certified by The Brick • Mar 22, 2026
(519) 904-0106
Certified by The Brick • Mar 22, 2026
http://www.thebrick.com
Certified by The Brick • Mar 22, 2026
About
Certified by The Brick • Mar 22, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 22, 2026
Hours
Certified by The Brick • Mar 22, 2026
Reviews
4.6
2,958 reviews
5 stars
2,478
4 stars
166
3 stars
59
2 stars34
1 star
221
- USUmair Shah2 days ago5.0Had a great experience at The Brick. Huge thanks to Jojo and Dorian for all their help during my purchase. They were patient, knowledgeable, and genuinely took the time to make sure I found exactly what I needed. Really appreciate the excellent service!
- SNSerena Naraine4 days ago5.0I needed to purchase a new stove right away. I decided to choose The Brick, I checked online and saw what I wanted. Mansi (my associate) was so helpful, kind, sweet, funny and polite. She took the time to help me find the exact stove that I needed. The manager was so kind, funny and informative about the stove. The stove arrived, the delivery men were careful, installed it, and hauled the old stove away. I am extremely pleased with my experience, thank you so much for helping me, Mansi 😊 I will definitely be returning to purchase more items soon.
- KDkim douglas5 days ago1.0I visited The Brick on March 14, 2026 with my husband, and unfortunately had a very uncomfortable experience. Within moments of walking in, we were approached by a sales associate—which is fine—but after we clearly stated that we were “just looking,” she continued to follow us through multiple departments. What should have been a relaxed browsing experience quickly turned into feeling pressured and, frankly, watched. We actually found a dining set we really liked and were prepared to consider purchasing it, but the constant hovering made us so uncomfortable that we decided not to spend any money there at all. There’s a difference between being helpful and being overly aggressive. When customers say they’re just browsing, that should be respected. Instead, the experience felt intrusive and left us wondering if we were being treated like potential buyers—or potential shoplifters. Unfortunately, because of this experience, we won’t be returning.
- KSKarla SchuldesMar 6, 20261.0Would never recommend or deal with the Brick ever again. They are too rigid on their refund policies when their customers aren’t happy. I wanted a firm mattress for my son. When I tested out mattresses at the store, the sales associate assured me that the mattress was firm even though I thought it was on the soft side, she said it was “worked in” because it was a store model. When it was delivered, I didn’t open it right away as we didn’t have a bed frame. When I finally did, it was just as soft, if not softer, than the floor model which was not what I wanted. It was labelled a firm mattress. I called to explain and the manager of the store said their refund policy is 7 days and they would not return the mattress. Only give me another one in exchange but I’d have to pay more. I found a way better quality mattress on Amazon for less price, no delivery and a way better return policy. Unfortunately I am stuck with this mattress. The Brick is awful to deal with and I will not be back. They’re mattresses are cheap and they do not care about their customer experience. UPDATE: I reached out to the email as requested and got NO response. It’s been 2 weeks. Very disappointing. If I could give 0 stars, I would.
- RRRickMar 5, 20265.0Wide selection of brands to choose from and test before purchase. Salesman knowledgeable. Price was very competitive with other retailers. Free delivery special on day of purchase. Set up agreeable delivery day a few days after item was in stock. Emailed delivery estimate web link on day-of that was within an acceptable window frame. Site kept it up-to-date throughout the morning with where you stood relative to other deliveries on the truck that day. Delivery men were friendly and very efficient with moving item to and placing at requested location in the house
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of your purchase, we will refund the difference. Conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be canceled before delivery or pickup at any Brick location. Refunds are processed to the original payment method, with some exceptions for cash payments and special orders.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What types of delivery services does The Brick provide?
The Brick offers premium delivery services in most areas, uses third-party couriers for some locations, and ships via Canada Post for certain products. Delivery is not available in the U.S.
What installation and assembly services are available at The Brick?
The Brick provides licensed installation and assembly for appliances, electronics, and a variety of furniture at competitive prices.
What are The Brick store's regular opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00.
How can nearby stores like Marshalls Canada or Bed Bath & Beyond complement my visit to The Brick?
After shopping for furniture or appliances at The Brick, you can visit nearby Marshalls Canada for clothing and home goods or Bed Bath & Beyond for additional furniture selections, enhancing your shopping experience.
What dining options are close to The Brick for a meal or snack?
Nearby dining options include McDonald's Canada for fast food, South St. Burger for burgers, Coffee Culture Café & Eatery for coffee and meals, and Firehouse Subs for sandwiches.
How can nearby services like UPS Access Point enhance my experience shopping at The Brick?
UPS Access Point near The Brick provides convenient shipping and courier services, which can be helpful for sending or receiving packages while shopping in the area.
Brand Certified Facts from The Brick
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Certified March 22, 2026Yext Knowledge Graph
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