Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
2,717 reviews
5 stars
2,275
4 stars
153
3 stars
58
2 stars30
1 star
201
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness, knowledge, and friendliness of staff members like Barry, Rohit, and Kevin.
Product Quality
Customers expressed satisfaction with the quality of furniture and appliances purchased, often highlighting good deals.
Delivery Experience
The delivery team received positive feedback for being friendly, efficient, and professional during the delivery process.
Sales Experience
Several reviews mentioned a pleasant and stress-free shopping experience, with staff providing detailed information and assistance.
Mixed Feedback on Management
While many staff members were praised, there were complaints about a manager's disrespectful behavior, impacting customer loyalty.
- SBSarah Buttle2 days ago5.0After looking for over a month we had a great experience at the Brick Waterloo. Barry was incredibly helpful and low pressure. He answered all of our questions with clear communication and made sure we felt comfortable before going forward! Thanks Barry!
- MEMalcolm Eade2 days ago5.0Spent weeks looking for a sectional couch across Guelph and Kitchener Waterloo region. Finally found one we loved that fit and was super comfy at this Brick. Barry was very helpful walking us through the specs and different options. Great experience at this store.
- RGRJ Guba6 days ago5.0Aya was an absolute pleasure to deal with during our experience buying a 7 piece dining set. Process was smooth and painless, with quick and efficient delivery service. Would recommend the Brick Waterloo to anyone looking for furniture etc- Be sure to ask for Aya! Best regards, Ron
- OAOMAR ALBURAIKINov 16, 20255.0I recently bought a full house Future set from Break, and I have to say the experience was excellent. The sales representative Aya was truly amazing—professional, friendly, and very convincing in the best way. The way she treated us inside the store was the main reason we felt confident making the purchase. Great customer service like this makes all the difference. Highly recommended!
- DDDwarka DadhichNov 13, 20255.0I had an amazing experience at The Brick in Waterloo, all thanks to Kevin. He was extremely helpful, patient, and knowledgeable. He showed me the best furniture options based on my needs and helped me finalize everything without any pressure. His friendly attitude and excellent customer service made the whole process smooth and stress-free. Thank you, Kevin, for your outstanding support! I truly appreciate your professionalism. I highly recommend Kevin to anyone looking to buy furniture at The Brick Waterloo.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of your purchase, we will refund the difference. Conditions apply.
Can I cancel my order and receive a refund?
Yes, orders can be canceled before delivery or pickup at any Brick location. Refunds are processed to the original payment method, with some exceptions for cash payments and special orders.
How can I add an extended warranty to my product?
You can add an extended warranty during purchase online or in-store, or within 30 days after receiving your product by visiting a Brick store.
What types of delivery services does The Brick provide?
The Brick offers premium delivery services in most areas, uses third-party couriers for some locations, and ships via Canada Post for certain products. Delivery is not available in the U.S.
What installation and assembly services are available at The Brick?
The Brick provides licensed installation and assembly for appliances, electronics, and a variety of furniture at competitive prices.
What are The Brick store's regular opening hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 19:00, and Sunday 11:00 to 18:00.
How can nearby stores like Marshalls Canada or Bed Bath & Beyond complement my visit to The Brick?
After shopping for furniture or appliances at The Brick, you can visit nearby Marshalls Canada for clothing and home goods or Bed Bath & Beyond for additional furniture selections, enhancing your shopping experience.
What dining options are close to The Brick for a meal or snack?
Nearby dining options include McDonald's Canada for fast food, South St. Burger for burgers, Coffee Culture Café & Eatery for coffee and meals, and Firehouse Subs for sandwiches.
How can nearby services like UPS Access Point enhance my experience shopping at The Brick?
UPS Access Point near The Brick provides convenient shipping and courier services, which can be helpful for sending or receiving packages while shopping in the area.