About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,002 reviews
5 stars
2,445
4 stars
184
3 stars
84
2 stars35
1 star
254
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly mentioning individuals like Vinny and Pooja for their exceptional service.
Delivery Issues
Several reviews highlighted significant problems with the delivery service, including delays, lack of communication, and unprofessional behavior from delivery personnel.
Product Quality
Mixed feedback on product quality, with some customers expressing satisfaction while others reported issues such as damaged items upon delivery and poor quality furniture.
Overall Experience
While many customers had positive experiences with sales and service, there were notable frustrations regarding delivery and communication, leading to a divided overall impression.
- PVPatricia VernerJan 3, 20265.0Very impressed with customer service efficiency politeness and and complete attention to our needs and knowledge and expertise of what The Brick can offer. Jag served us. For sure, I will be going to this store for future purchases of headboard appliances and electronics soon as the prices are very good
- JKJ KeatsJan 3, 20265.0My husband and I were into and had a very positive experience. We didn't feel pressured by staff as we were able to walk around without staff pressuring us. We initially engaged with Solo, a salesman, when we tried the massage chairs even though we weren't there for that. Solo was great when we got to looking at the top loading washers and dryers. He was able to answer our inquiries. And when we needed more time for us to look on our phones about the two different sets we were interested, he left us alone and would check in on us periodically if we had any other questions. We finally made our decision and Solo who was patient with us took care of tht transactions and details. If we need anything else, we'd go with Solo again.
- GGGhezalDec 29, 20251.0I purchased a Frigidaire electric range on Boxing Day, Dec 26, 2025 from Jag. The range just got delivered this morning around 8:30am. The door for the oven and the bottom drawer are misaligned and sticks out. We have not even plugged in the range and noticed these problems. I called The Brick 3x and the first was an Indian girl who hung up on us. The second time, they said they will get back to us. The third time we spoke to the sales person who sold us the appliance and he told us to take a screwdriver and fix the hinges ourselves. We spent almost $1800 on a range which we have not even touched and we are expected to sit here and become technicians ourselves. According to the Brick policy, which we were told at time of purchase, we have 48 hours to contact customer service of BRICK for any issues. But the sales people told us to contact the manufacturer, so they can use the warranty we purchased for an additional price, on an oven that sat in our house for 1 hour, unplugged. When purchasing, we were very pleased with the customer service; not expecting such horrible service and a scam of a product at delivery. This is very disappointing from Brick and I will never be able to trust them again. See pictures for reference; I have not even taken the tapes off to see, because I’m afraid they will fall out.
- VSVidushee SinghDec 27, 20255.0Vinny was absolutely amazing 🥰♥️ I popped in to buy a bed box last minute before store closing and ended up coming out with a mattress and a pillow too :) He was incredible, realised my urgency and very quickly and efficiently got me what I wanted and also gave me a great deal on everything. My daughter is a happy camper and in turn, so am I. Ty Vinny at the brick, I appreciate you and highly recommend this store and him ♥️
- LRLori RansomDec 22, 20255.0Kaylin customer service I can't thank u enough for listening and understanding of tremendous and devastating loss of Bedroom outfit. Thank u for correcting my mistake. Even after the 3rd call. U went beyond your job and I hope The Brick knows your dedication of Customer Service is amazing. Thank U again so much for taking time and going out of your way and hopefully making it a true miracle of a Christmas. For me and my dogs Sincerely Lori. Chole Luna And Daisy Mae
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Our return policy varies based on the item purchased. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days of pickup or delivery, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pickup. Refunds are made to the original payment method, with some conditions for cash payments and special orders.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours in Kitchener?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup services does The Brick provide?
We offer curbside pickup, delivery, and no contact delivery options to accommodate your needs.
What brands are available at The Brick?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, and many more.
How can I add an extended warranty to my purchase?
You can add extended warranty during the buying process in store or online, or visit a Brick store up to 30 days after receiving your product to purchase one.
What nearby dining options are available around The Brick in Kitchener?
Nearby dining includes Fionn MacCool's Kitchener (a gastropub and restaurant), Tim Hortons (coffee shop and cafe), and Sushi Star (Japanese sushi restaurant). You can enjoy a meal or coffee before or after shopping at The Brick.
Are there any convenient services nearby The Brick for customers?
Yes, customers can find nearby services such as Petro-Canada gas station and car wash, RBC Royal Bank ATM for cash needs, and Deer Ridge Pharmacy for health products.
What recreation or entertainment options are near The Brick in Kitchener?
Nearby you can visit Nextgen VR arcade for fun and amusement, or relax at Magnotta Kitchener Winery & Bistro, a local shopping and liquor store spot.