Brand Certified
The Brick
4.5(3169 reviews)
Certified by The Brick • Mar 22, 2026
Business Details
4283 King St E, Kitchener, ON
N2P 2E9, Canada
Certified by The Brick • Mar 22, 2026
(519) 653-1099
Certified by The Brick • Mar 22, 2026
http://www.thebrick.com
Certified by The Brick • Mar 22, 2026
About
Certified by The Brick • Mar 22, 2026
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by The Brick • Mar 22, 2026
Hours
Certified by The Brick • Mar 22, 2026
Reviews
4.5
3,169 reviews
5 stars
2,572
4 stars
196
3 stars
88
2 stars36
1 star
277
- TBTrevor Brosseau3 days ago5.0I got a really good deal on the TV. The delivery guys were extremely professional and knowledgeable. Could not ask for better service all around which is why I was spent $8000 at The Brick this year Waiting for the right sale I saved over $1300 on thistvv
- EBEinas BzMar 13, 20261.0I purchased a dining table set (table, chairs, and bench) from The Brick at the end of December. The items arrived damaged, with visible scratches on both the metal table legs and the wooden bench. I reported this immediately. After more than two months of waiting, I still don’t have a proper resolution. The store keeps delaying and providing vague answers. As of March 13, I was told the replacement table legs haven’t even been shipped yet. Even worse, they refused to replace the damaged bench, claiming that scratches on wood are not covered—even though the damage was there at delivery and I purchased warranty coverage. Their “solution”? A 40% refund, expecting me to keep a defective product. This is completely unacceptable. Customers should not be stuck with damaged furniture due to the company’s mistake. The lack of accountability, extremely slow handling, and poor customer service have made this one of the worst shopping experiences I’ve had. I strongly recommend thinking twice before buying from this store.
- MMmiguelMar 11, 20261.0Sent my order with missing parts. Bed frame is unusable until these parts are sent to me. Lead time for a technician is 1 week and it will take additional time to secure the product from the warehouse. Not looking forward to sleeping on the floor and very disappointed with my experience here.
- RRRhondaMar 6, 20265.0The delivery guys are the absolute best! I wish I caught their names! But the one that knocked on my door first, has delivered to me a couple of times and he is the nicest person!!! I just had a brand new front door installed not long ago, and these guys were so careful and went out of their way to make sure they did not scratch it! Sales agent was super friendly and super quick when we were in a rush. Delivery date got messed up, but the guys today made me forget about that!
- NNNıldaFeb 26, 20261.0DO NOT BUY MIDEA APPLIANCES. ESPECIALLY DO NOT BUY THEIR REFRIGERATORS. AND DO NOT PURCHASE FROM THE BRICK. DO NOT BUY MIDEA APPLIANCES. ESPECIALLY DO NOT BUY THEIR REFRIGERATORS. AND DO NOT PURCHASE FROM THE BRICK. This has been one of the worst customer experiences I have ever had. The product quality is extremely disappointing, and the customer service is even worse. Instead of helping customers, they make the process exhausting, stressful, and unnecessarily complicated. If there were a rating lower than 1 star, they would not even deserve zero. Save yourself the frustration, the wasted time, and the endless back-and-forth. You deserve better quality, better service, and a company that actually stands behind what they sell. Think twice before choosing Midea and buying from The Brick. There are far better brands out there that truly value their customers.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
Brand Certified Facts from The Brick
This information is certified by The Brick and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 22, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website