About
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Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,910 reviews
5 stars
2,370
4 stars
178
3 stars
83
2 stars35
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences reported; some praised staff for being friendly and helpful, while others criticized rude and unprofessional behavior.
Delivery Issues
Delivery teams received positive feedback for efficiency and professionalism, but there were complaints about damage during delivery and lack of care in customer homes.
Product Quality
Several customers reported receiving damaged or defective products, leading to frustration with warranty claims and customer service responses.
Sales Experience
Sales staff were often described as knowledgeable and helpful, with some standout employees receiving specific praise.
Warranty Concerns
Numerous complaints about the extended warranty being ineffective and difficult to navigate, leading to dissatisfaction among customers.
- CCChris2 days ago5.0Sales representative, Vinny!!!! Very helpful, professional and saved me over $220. I've personally been working with him for years and he's my #1 go to person when I need new appliances. I have 6 properties and there's always a need for an appliance or two to be replaced asap. Thanks Vinny, keep up the great work🙏🌈
- JHJoanne Holt3 days ago5.0Except for the fact, they were extremely late delivering the boxspring and mattress for an 82 year-old lady the two delivery fellows were excellent very attentive very kind and clearly they had had an extremely long day Even though it was a lot of confusion when they arrived, she just had a fall. We were able to get her into bed and I’ll talk away for a good nights sleep on a new mattress.
- AGAna Grimaldi3 days ago1.0To be honest if I could put a zero Stars I would they do not deserve even one we have bought a dining room set at The Brick we got the warranty everything our chair start to break down then we come in we tell them okay the chairs are broken we brought one of the chair so that they could see and oh we can repair it will send a repairman this is in September okay he comes in according to them he orders the parts in September 26th they said it would be about 7 days we are now in November 20th every time we called about when we're going to get our chairs fixed they always say oh by next week they should be here we're going to put a rush order this is unacceptable they have not giving us anything at all except for headaches so honestly if I were anyone I would save my money and my and a headache because you're wasting money at the brick they will not do anything they do not help it's frustrating I am so very frustrated with the brick it's been a long time now with no dining chairs we have kids we can't have them eating on the couches all the time it's ridiculous we've asked to exchange the item all we can do that but you can't fix them either so like what what are you doing
- KLKaren Luke4 days ago5.0The 3 gentlemen that brought the mattress and box spring were very pleasant and efficient. They took off their shoes before I told them not to bother. When I mentioned the bed was way too high off the floor, one fellow suggested I get a lower box spring. My bed measures 36 inches off the floor. That is way too high for me. I appreciated his suggestion as I was very upset.
- ASAlison SandajNov 6, 20255.0I needed something in stock with quick delivery date. Only 5 days from order to delivery. It went on sale 2 days after I ordered. When I called, they quickly agreed to price match, no issues at all. Delivery was fabulous! Being able to track meant I knew exactly when they were coming. The delivery guys were awesome! My driveway was just paved, so they had to carry it over a large front yard and down the stairs. They didn’t grumble or complain at all. They were very careful with the walls going down the stairs and one even verbalized about being extra careful because the couch was white. They set it up, gathered up all the garbage and took it with them. Five stars all around. Thank you!
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Our return policy varies based on the item purchased. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price within 30 days of pickup or delivery, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be cancelled at any Brick location prior to delivery or pickup. Refunds are made to the original payment method, with some conditions for cash payments and special orders.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, MasterCard, and Visa.
What are The Brick's store hours in Kitchener?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday 10:00 AM to 7:00 PM, and Sunday 11:00 AM to 6:00 PM. Holiday hours may vary.
What delivery and pickup services does The Brick provide?
We offer curbside pickup, delivery, and no contact delivery options to accommodate your needs.
What brands are available at The Brick?
The Brick offers a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, and many more.
How can I add an extended warranty to my purchase?
You can add extended warranty during the buying process in store or online, or visit a Brick store up to 30 days after receiving your product to purchase one.
What nearby dining options are available around The Brick in Kitchener?
Nearby dining includes Fionn MacCool's Kitchener (a gastropub and restaurant), Tim Hortons (coffee shop and cafe), and Sushi Star (Japanese sushi restaurant). You can enjoy a meal or coffee before or after shopping at The Brick.
Are there any convenient services nearby The Brick for customers?
Yes, customers can find nearby services such as Petro-Canada gas station and car wash, RBC Royal Bank ATM for cash needs, and Deer Ridge Pharmacy for health products.
What recreation or entertainment options are near The Brick in Kitchener?
Nearby you can visit Nextgen VR arcade for fun and amusement, or relax at Magnotta Kitchener Winery & Bistro, a local shopping and liquor store spot.