Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply StoreCutting Tools
RONA+ Kitchener provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store RONA+ Kitchener & start improving your home today!
Details
- DeliveryAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
3.9
1,468 reviews
5 stars
697
4 stars
375
3 stars
151
2 stars
65
1 star
180
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being unresponsive or unhelpful.
Staff Availability
Frequent complaints about understaffing and difficulty finding employees to assist customers, leading to frustration.
Product Knowledge
Some employees demonstrated excellent product knowledge and provided valuable assistance, while others lacked the necessary training to help customers effectively.
Store Organization
Customers reported issues with product placement and store organization, making it difficult to find items.
Pricing and Value
Concerns about pricing compared to competitors like Home Depot, with some customers feeling that Rona's prices were higher.
- ASAnastasija SrpskaNov 16, 20251.0No one knows where anything is or what the names of things are called
- SSSunshineNov 12, 20255.0Great friendly place to shop. Karen is absolutely a helpful hand! Went in & couldn't find what we were looking for, but Karen came around the corner & she asked us right away if we needed help. She was just about to go on her lunch break but she took the time to help me! Thank u so much Karen for all ur help.
- HMHamid MamdaniOct 3, 20251.0This Review Is Indirectly Related To Product Bought Through RONA Greenworks Lawnmower Self Propelled 1st Do Not Dispose The Original Packaging For 30 Days Return Period Without Packaging Item Is Not Returnable 2nd Bought 80V Mover On 4th Use It Died 2 Months Down The Road Not Returnable Warranty Issued Work Order Have To Take To Repair Shop Assigned Took 2 Weeks To Diagnose Prepare Paper Works Send To Supplier 2 Weeks Nothing Waiting For NOTHING Called The Co Phone Line Then Only The Parts Was Sent Out Now Waiting For To Get The Unit Repaired & Back ??? Should Take Into Account While Buying
- BMBarbara MoffattSep 24, 20255.0Juan in flooring was amazing. He actually took my call about a purchase....then remembered my phone call when I saw him the next day. He was on lunch today when I just missed him, so I played a game to pass the time and he found me! We agreed on a better match for waterproof flooring and he packed me up on my way. Thank you Juan, your patience and sense of humor were wonderful.
- TFTerry FosterSep 8, 20251.0I waited a while before deciding to post a review on this store. Having just moved to this neighborhood, I was really looking forward to having a hardware store close to me. Unfortunately, it has been consistently a bad experience. I'm in the middle of renovating an entire house from floor to ceiling and have gone in there with the intent to buy flooring, appliances, cabinetry, tools, and tons of materials. Being a contractor, I typically done all my purchasing at Home Depot in the past, but Rona was so close to my new house I thought I would give it a shot. But we found was that we were pretty much on our own. The entire back half of the store had zero employees almost every single time we came. We would walk around in the bathroom section, kitchen section, cabinetry section, flooring section, tile section, and find absolutely nobody. Every one of their help desks was empty. This was on various times of the week, various times of day etc. All we wanted was somebody to ask questions but received no help. Other times we managed to find an associate, only to be disappointed that they didn't have any answers. In fact, two employees were asked a basic question about how long I had to return something, and neither could answer the question. I ended up answering my own question because it was written on a giant sign directly behind them. In addition to that, finding anything at the store was like pulling teeth. I was looking for brad nails which you would think would be in the nail section but nope, they're in the compressor section because that makes sense. Then I was in the drywall section looking for a drywall pole sander, and I found the sandpaper for it, but not the actual sander. That was in the paint section. Of course. Why would it be in the drywall section when it's a drywall sander? Then I ordered over $3,000 worth of materials from Rona online expecting that it would come from this store since this store is right around the corner from us, but nope, they sent the order to Hamilton who then notified me that it would be at least 10 days to get it, despite everything being in stock two blocks from me. In the end, we have spent about $6,000 here in the past month, but I feel like this will be the last time. The store is grossly understaffed, the few staff they have are very undertrained, the store is so confusing they should really fire their merchandiser, and at this point I'm about to take over $50,000 worth of purchases over to Home Depot. Please do better
Frequently Asked Questions About RONA+ Kitchener
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA+ store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA+ location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA+ charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA+ does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA+ store where you plan to rent.
What products can I find at RONA+ Kitchener?
RONA+ Kitchener offers a wide variety of home improvement and hardware products including paint, flooring, electrical items, plumbing fixtures, appliances, furniture, power tools, and home decor.
What are the store hours for RONA+ Kitchener?
RONA+ Kitchener is open Monday to Friday from 6:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does RONA+ Kitchener offer delivery and pickup services?
Yes, RONA+ Kitchener offers in-store pickup, delivery, and no-contact delivery services for your convenience.
Can I rent a truck or van at RONA+ Kitchener?
Yes, truck and van rentals are available at RONA+ Kitchener. To reserve, please contact the store directly as availability may vary.
What are the payment options available at RONA+ Kitchener?
You can pay using Visa, MasterCard, American Express, cash (in-store only), or via PayPal for online purchases.
Are installation services available at RONA+ Kitchener?
Yes, many installation services such as appliance installation, flooring, cabinets, plumbing, and more are available. Visit the installation service section on their website for details.
How can I check the status of my online order at RONA+ Kitchener?
You can check your order status online by entering your order number and email address or logging into your RONA account. Email updates will be sent if your order status changes.
What nearby stores and services can I visit when shopping at RONA+ Kitchener?
Nearby you’ll find the Pro Desk at RONA+, the Kitchen Design at RONA+, Garden Centre at RONA+, Staples, and Restaurant options like Montana's BBQ and McDonald's Canada, making it convenient to combine your shopping with other errands or dining.
Is there a garden center near RONA+ Kitchener?
Yes, there are Garden Centre locations at RONA and RONA+ nearby where you can find outdoor and gardening supplies.
What dining options are near RONA+ Kitchener for a meal before or after shopping?
Nearby dining options include Montana's BBQ for American cuisine, Bento Sushi for Japanese, Chicago Pub & Billiards for pub food, Pita Factory for Greek food, and fast food chains such as McDonald's Canada, Subway, and Popeyes Canada.