About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,748 reviews
5 stars
1,417
4 stars
128
3 stars
39
2 stars26
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the friendly and helpful nature of the sales and delivery staff.
Delivery Experience
Many reviews highlighted the promptness, professionalism, and efficiency of the delivery team.
Sales Staff
Sales representatives received positive feedback for their knowledge, approachability, and lack of pressure during the sales process.
Product Quality
Customers expressed satisfaction with the quality of the furniture and appliances purchased.
Communication
The tracking app for deliveries was appreciated, although some customers noted issues with communication regarding delivery times.
- MJMelanie Janiuk5 days ago5.0Tim was amazing today! He greeted me when I got in and immediately set about helping me. There was no pressure, just support and options! He was very knowledgeable and helped me with everything I needed while being friendly! I would happily come back with any furniture needs to see him! Thank you, Time
- WTWayne Turcotte5 days ago5.0Delivery service was great! It arrived in the time frame scheduled, and the guys very helpful to unpack and place furniture as requested. Thank you
- MDMaureen DNov 15, 20255.0Great shopping experience with Sheela. Everything was available and delivered within a couple of days to my house. Installation went well, and the guys cleaned everything up before they left. I would shop there again.
- VSValerie SNov 12, 20255.0My husband and I had a wonderful experience with Tim from The Brick. He was kind, friendly and knowledgeable and we just bought a couch from him. He was supportive in our needs but not pushy in the purchase. Great energy, great guy. Tim, you are excellent!!
- AVAnjelica VankoughnettNov 3, 20251.0We purchased a couch from The Brick in July 2025, along with the full warranty package. Within just two months, by September, the couch was already falling apart — completely unacceptable for something brand new. One cushion developed a huge rip along the seam, another was showing severe wear, and the hardware around the buttons had completely fallen off, causing the seat to shift and move every time someone sits down. When we first contacted The Brick, it took two weeks for someone to even come inspect and sew the rip. That contractor put in a recommendation to The Brick to replace the damaged cushion, stating it was a manufacturer defect. We heard nothing after that. When we followed up, The Brick sent the same contractor again, who once more confirmed that the cushion needed to be replaced. Still — no response. We’ve now called multiple times, and every single time we’re told that a manager will call us back — yet no one ever does. The complete lack of communication and accountability is absolutely ridiculous. We are beyond disappointed. Not only did this couch fall apart after just two months, but despite paying hundreds extra for the full warranty, we’re left with a broken, defective product and no support whatsoever. I have never written a bad review in my life, but this experience has been so infuriating and unprofessional that I feel I have no choice. The Brick has shown zero regard for customer satisfaction or responsibility, and we are incredibly angry with how we’ve been treated.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please check the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee?
Yes. If you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply.
Can I cancel my order and get a refund?
Yes. Orders can be cancelled any time before delivery or pick up. Refunds go back to the original payment method, with special rules for cash and deposits.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a store.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, standard delivery, and no-contact delivery in most areas.
What are The Brick's store hours?
Open Monday to Friday from 10:00 to 21:00, Saturdays 10:00 to 19:00, and Sundays 11:00 to 18:00. Open holidays like November 11 from 10:00 to 21:00.
Which brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more.
What nearby restaurants can I visit before or after shopping at The Brick?
Nearby options include Firehouse Subs Kingston West for sandwiches, Five Guys for burgers, COBS Bread bakery, and East Side Mario's for Italian dining.
Are there nearby shopping centers or stores to complement a visit to The Brick?
Yes, RioCan Centre is nearby for additional shopping and entertainment, alongside stores like Best Buy and La-Z-Boy Furniture Galleries.
What nearby services are available in the area around The Brick?
Nearby services include Kingston Fence for fencing needs, Bell Canada and Cellcom Communications for mobile services, and automotive services like DPD Auto and James Braden Nissan.