About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
1,818 reviews
5 stars
1,479
4 stars
132
3 stars
39
2 stars26
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the sales staff, particularly highlighting individuals like Tim and Sheela for their attentive service.
Delivery Experience
The delivery team received consistent positive feedback for being prompt, courteous, and efficient, although there were a few reports of delays.
Product Quality Issues
Some customers reported dissatisfaction with product quality and after-sales service, particularly regarding defective items and lack of communication from customer service.
Overall Satisfaction
Overall, customers expressed a high level of satisfaction with their shopping experience, citing good deals and a wide selection of products.
- LMLuc Mongrain5 days ago5.0Finn was the salesperson we had and he was amazing! He answered our questions and had a wonderfully positive demeanour. He had such a genuine warmness and inviting personality and we felt no pressure at all! Finn has a fantastic career in front of him as a Brick Salesperson.
- SBsheila blanchardJan 3, 20261.0We were seniors, in search of a couple of matching recliners. We walked around the store looking at recliners. Lots of staff around No one came near us to see what we wanted or if they could help. Three salespeople were huddled around a computer. One salesman walked by us while my husband was sitting in a recliner. His statement to my husband was "have at er." He neglected to stop or ask if he could help us or even what we were shopping for. Needless to say, we were pretty disgusted with the service. We left there and found great service, at their competition, just a short walk away. We purchased a matching set of leather recliners and finally got great service.
- KCKendall ChaseDec 31, 20251.0We purchased a sound bar on Boxing Day and were advised that an unused credit from a couch warranty could be applied toward the purchase. We paid the remaining balance and were told the sound bar would arrive within 1–2 days, and that we would be contacted once it came in. After not hearing back within that timeframe, we returned to the store to inquire about the order. At that point, we were informed that the warranty credit could not be applied to electronics. This is information that should have been known and communicated at the time of purchase. Unfortunately, we were also told that because of the outstanding balance, the sound bar was never ordered. No one contacted us to inform us of this issue. As a result, the total cost of the purchase is now higher than originally anticipated, and we are facing an additional delay in receiving the product. This situation could have been avoided with clearer communication and follow-up. We have been loyal customers of The Brick and have made many purchases there over the years. However, this experience has been very disappointing, and it will cause us to reconsider our options moving forward.
- JMJody McCallumDec 29, 20255.0Our sales associate, Brandon S was very helpful with picking out the right washer and dryer for us! He got us set up with our new brick account to maximize the best in-store credits. Thanks for your knowledge. We will definitely be back!
- TMTanzil MalekDec 22, 20251.0I received a defective chest from Bricks that is not stable on all four legs and wobbles on the floor, making it unsafe to use. The delivery person confirmed it was defective on arrival. The salesperson responded but couldn’t help, and customer service never responded to my claim at all. Very poor after-sales service. I do not recommend Bricks if you expect support when there’s an issue.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
Return policies vary by item. Please check the Satisfaction Guarantee page on The Brick's website for details.
Does The Brick offer a price guarantee?
Yes. If you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply.
Can I cancel my order and get a refund?
Yes. Orders can be cancelled any time before delivery or pick up. Refunds go back to the original payment method, with special rules for cash and deposits.
How can I add an extended warranty to my purchase?
Extended warranties can be added during purchase online or in-store, or within 30 days after receiving your product by visiting a store.
What delivery and pickup options does The Brick offer?
The Brick offers curbside pickup, standard delivery, and no-contact delivery in most areas.
What are The Brick's store hours?
Open Monday to Friday from 10:00 to 21:00, Saturdays 10:00 to 19:00, and Sundays 11:00 to 18:00. Open holidays like November 11 from 10:00 to 21:00.
Which brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, and many more.
What nearby restaurants can I visit before or after shopping at The Brick?
Nearby options include Firehouse Subs Kingston West for sandwiches, Five Guys for burgers, COBS Bread bakery, and East Side Mario's for Italian dining.
Are there nearby shopping centers or stores to complement a visit to The Brick?
Yes, RioCan Centre is nearby for additional shopping and entertainment, alongside stores like Best Buy and La-Z-Boy Furniture Galleries.
What nearby services are available in the area around The Brick?
Nearby services include Kingston Fence for fencing needs, Bell Canada and Cellcom Communications for mobile services, and automotive services like DPD Auto and James Braden Nissan.