Business Details
About
Home Improvement StoreAppliance StoreOutdoor Furniture StoreBuilding Materials SupplierKitchen Supply StoreBathroom Supply StoreFlooring StorePaint StoreElectrical Supply Store
Home & Garden RONA / Kingston (Princess St) provides a wide variety of home improvement products including vanities, toilets, seats & bidets, shower and accessories, kitchen & bar faucets, bathtubs and surrounds, sinks, shower accessories, laundry room, mirrors, medicine cabinets, wall lightings, all types of fans, outdoor accessories & home decor, washers and dryers, furniture and cabinet hardware, window treatments, appliances, paint products, power tools, and indoor accessories. Whether you are a beginner, or an expert, We have all home improvement essentials. Shop home improvement essentials on our website or at your local home improvement store Home & Garden RONA / Kingston (Princess St) & start improving your home today!
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Home & Garden RONA / Kingston (Princess St)
2342 Princess Street, Kingston, ON
K7M3G4, Canada
Hours
Reviews
4.0
1,023 reviews
5 stars
498
4 stars
285
3 stars
79
2 stars
41
1 star
120
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff are praised for being helpful and knowledgeable, others are criticized for rudeness and lack of assistance.
Staff Availability
Customers frequently noted a lack of staff presence on the sales floor, leading to difficulty in finding help when needed.
Product Selection
The store offers a wide variety of products, particularly in gardening and home improvement, but some customers expressed disappointment with specific inventory issues.
Checkout Experience
Many customers reported frustration with self-checkout systems and the lack of traditional cashier services.
Management Issues
Several reviews highlighted poor management interactions, with complaints about rude behavior and unhelpful responses from management staff.
- CZColin Zwaagstra4 days ago5.0I received excellent service! A great experience @
- BABob AbramsNov 17, 20251.0I have spent over 15 minutes attempting to speak with someone in the flooring section to be put in hold. I spent another 4 minutes waiting to speak with a manager. Terrible, terrible service. I only need a 1000 sq feet of flooring! Business must be good to turn customers away.
- AEAlvira R (ER)Nov 13, 20251.0Went into store after being told they had 7 of the pegboard I wanted on hand, personnel at the pro desk Middle-aged man with beard, wasn’t very helpful. Had an Attitude, I felt like I was interrupting him from staring at his screen. Store was not busy at the time, and he appeared to be bored. He made little to no effort to locate what I was looking for, he Told me that it did show 7 on inventory of this product, but they generally use it for their displays and maybe that’s where it is Not impressed with this level of service
- TSTanzeem William SahotraOct 29, 20251.0Just because of sales person mistake I am suffering. Bought a water heater last month, added insulation too. Used flexiti card for the payment. After that cancelled installation and only picked water heater and arranged my own installation. When I received flexiti payment statement, installation amount was also included in the statement. Rona advised that this is flexiti mistake. On group call with rona and flexiti, rona staff was ready to fix the issue as soon. Waited 2 days but no solution. Visited rona and explained everything once again to the staff. Again my wait time started but no one from Rona contacted me. After 2 days, today called 3 times but just transferred my call to unknown department who put me on hold every time. I want to start my bill payments as soon but I am strucked between Rona and Flexiti. I don't know what they are doing only blaming each other.
- MTMary ThachencOct 23, 20254.0Nice store ,but very little staff , to service people
Frequently Asked Questions About Home & Garden RONA / Kingston (Princess St)
What is your return policy?
If, for any reason, you are not 100% satisfied with your product, other than appliances, return it in the 90 days following your purchase, in its original condition and packaging with your original receipt for a refund, exchange or store credit. For more information (exceptions and conditions) please visit our website: https://www.rona.ca/en/returns-and-refunds
How do I check my order status?
Check your order status online by entering the order number & e-mail address or logging in to your Rona's account. You’ll receive email updates if your order status changes. For more info please visit: https://www.rona.ca/en/track-order
How do I return or exchange an item?
You can return a purchase made through the RONA inc. website in one of the following ways:
Online: you can return your product using the Returns and Orders page.
In-Store: you can also return the product to the store where you picked up the order by presenting your sales receipt.
Customer Service: call 1-866-283-2239 (toll-free) Monday through Sunday, between 8:30 a.m. and 7 p.m. (ET)
For more info visit: https://www.rona.ca/en/returns-and-refunds
How do I locate information on recalls and product safety news?
You can call the local store or visit our website (https://www.rona.ca/en/product-recalls) where we post product recalls from Health Canada (HC).
How do I find a product online?
Search using a keyword, product's name, Rona’s article number, and brand or manufacturer’s model number. You can also browse the department to shop Rona’s large selection of items.
How do I know if my order is ready to be picked up?
When you order online, choose the option “Pick-up in store“ at checkout. You will receive an email confirming that your order is ready. Use the Pick-Up Scheduler to select the time slot that suits you. Park in one of the designated Curbside Pick-up spots, call the store, and an associate will bring your order to your vehicle. When picking up your order, please provide a photo ID and a copy of the confirmation email. More info can be found at https://www.rona.ca/en/online-purchases
Do you deliver and from what amount of purchase?
Yes, we offer a delivery service. All products can be shipped by parcel their delivery is free with any $49 and more purchase. We also offer truck delivery for items that are not eligible for parcel delivery, such as appliances and patio sets. This service is available in most of our stores at the cost of $79. For more information please visit https://www.rona.ca/en/online-purchases or call your local Rona store.
Do you deliver at home?
Yes, we offer a delivery service. Prices and delivery service may vary depending on your location and products. For any additional information, you can contact your local RONA store or visit our website: https://www.rona.ca/en/online-purchases
Do the prices shown on this site include taxes?
The prices shown on this site are in Canadian dollars. These prices do not include taxes, which are added to your bill online.
What are the terms and conditions of making payments online?
You can use a Mastercard, Visa or Rona credit card to pay for your purchases online — by entering the cardholder name and address on the account statement when you make your purchase. Credit cards are the only payment method for shopping online. More info can be found at: https://www.rona.ca/en/rona-faq
Is my online order confirmation page considered an official receipt?
No, your official sales receipt will be given to you when you complete the transaction at the store where you pick up your items. You will need to bring your "Ready for Pick-up" email with you as proof of purchase. This notice includes a copy of your consumer agreement. You should keep it in your records for future reference.
When will my online payment be processed?
Upon confirmation of your order, we will validate the credit card you used. The payment will automatically be charged to your card when the transaction is completed online.
How much time will it take to process my order?
Most of the products you can purchase online are available within 2 hours of placing your order. You can check the final processing time for your order at the top of your shopping cart page. If one of the items on the order is available within 7 to 10 days, it will take us 7 to 10 days to get it ready for pick-up or delivery.
Where should I go to pick up my order?
When you receive an email from us telling you that your order is ready for pick-up, simply go to your selected store and locate the pick-up zone poster. You must bring your identification.
When my order is ready, how long will I have to pick it up?
After you receive the email confirming that your order is ready, you will have 7 days to pick up your order. If your order is not picked up within this period, we will cancel it and refund you on your credit card.
How can I cancel an online order?
You can return a purchase made through RONA inc.
Online: if the order has not been processed, you can cancel your order through the Returns and Orders page
In-Store: contact the store selected during your purchase
Customer Service: call 1-866-283-2239 (toll-free) Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
If your order has already been shipped, you cannot cancel or modify it. Once you have received your order, you can request a refund with Customer Service.
Do you offer installation services?
Yes! Many stores offer installation services. Visit our "Installation Service" section at https://www.rona.ca/en/install-services for more details. To find a store with this service, check out our list of participating stores.
Do I pay by credit card, by cheque, or in cash?
We accept payments with Visa, MasterCard or by cheque. Credit is also available. Payments in cash can be made in-store only.
Can I pay in installments?
Absolutely! Our flexible payment plan offers various financing options enabling you to pay in installments. More info (including conditions) can be found at: https://www.rona.ca/en/credit
I want to know the installation cost, what do I need to do?
The costs of fixed-price installations are available in-store or through our call centre. For a renovation project, please visit a RONA store to obtain a price quote. https://www.rona.ca/en/install-services
How can I reach customer service?
You can call us toll-free at 1‑866‑283‑2239 Monday to Sunday, between 8:30 a.m. and 7 p.m. (ET)
How do I find out about promotions and your products?
You can see a list of our products online. You can also check out our flyer online. To learn about our promotions, subscribe to our e-news to receive exclusive online offers, special offers, personalized coupons, contest alerts and flyers according to your preferences.
Can I designate someone to pick up my order?
When you purchase online, it is possible to indicate a third party for in-store pick-up. This person must be 16 years old or older. In-store, the authorized person must bring a copy of the confirmation email as well as a piece of government-issued photo ID.
Do you accept PayPal?
Yes! You can now pay for your online purchases using PayPal. It is a fast and safe way to pay and is used in millions of stores worldwide. For more info, please visit https://www.rona.ca/en/online-purchases
Can I rent a truck at this location?
Yes. We offer truck rentals at this location. To reserve a truck, please contact the store directly. Availability may be limited, especially during peak seasons, so we recommend calling ahead to confirm before visiting.
How do I know that truck/van is available for rental at RONA location?
If you see a truck or van parked at the store, that’s the first sign that it’s available for rent. To save yourself a trip, you can call the RONA store’s customer service desk ahead of time to confirm availability. Rentals are offered on a first-come, first-served basis.
How do I qualify for the vehicle rental?
To rent a vehicle, you must:
> Be at least 21 years old
> Hold a valid full driver’s license (not a graduated license)
> Provide proof of insurance in your name
> Present a major credit card
NOTE: For the Province of Saskatchewan, the customer must be at least 21 years old, have a valid driver’s license.
Do RONA charge deposit for the truck/van rental?
A deposit of $500 for all rentals will be charged before we rent the van to a valid credit card. After inspection deposit will be refunded less the rental fee when customer return the van/truck.
How do I pay for the truck/van rental?
We accept all major credit cards.
Please note that cash, checks, gift cards, money orders, or prepaid visa cards are NOT accepted as payment for vehicle rentals. Store associates do not receive discounts on truck rentals and are charged the same rental fee as the customer.
Do RONA offer insurance for the vehicle rental?
At this time, RONA does not provide rental insurance. You’ll need to use your own liability insurance that covers non-owned vehicle rentals. Please make sure the proof of insurance is under the renter’s name.
What is your return policy for truck / van rental?
Returns are simple! When you bring back the vehicle, we’ll do a quick walkaround inspection and check the fuel gauge. As long as the vehicle is in the same condition and fuel level as when you rented it, you’re good to go.
Are there any other conditions I should know before renting truck/van?
No additional requirements apply. However, if you’d like more details about specific rental conditions, feel free to contact the RONA store where you plan to rent.
What range of products does Home & Garden RONA at Kingston (Princess St) offer?
Home & Garden RONA offers a wide variety of home improvement products including paint, flooring, appliances, bathroom fixtures, kitchen faucets, power tools, outdoor accessories, furniture, cabinets, and more.
What are the operating hours for Home & Garden RONA in Kingston?
The store is open Monday to Friday from 7:00 AM to 9:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 8:00 AM to 6:00 PM.
Does Home & Garden RONA offer delivery and pickup services?
Yes, they offer in-store pickup, regular delivery, and no-contact delivery options for your convenience.
What is the return policy at Home & Garden RONA?
You can return most products within 90 days in their original condition and packaging with a receipt for a refund, exchange, or store credit. Some exceptions apply, which can be checked on their website.
Can I rent a truck at the Home & Garden RONA Kingston (Princess St) location?
Yes, truck rentals are available. It is recommended to contact the store directly to check availability and reserve a truck ahead of time.
What are the payment options accepted at Home & Garden RONA?
They accept Visa, MasterCard, American Express, and cash for in-store purchases. Online purchases can be paid via credit cards, including PayPal.
Does Home & Garden RONA provide installation services?
Yes, the store offers various installation services such as appliance installation, flooring, cabinets, plumbing, windows and doors, and more. Details can be found on their installation services webpage.
Are there nearby places where I can eat or relax before or after shopping at Home & Garden RONA?
Yes, nearby establishments include Rhodes Resto + Bar, Cafe la Salle, Chubby Baby's Bakehouse, Marble Slab Creamery, and Smitty's for food and refreshments.
What nearby places could help me with garden supplies or additional home improvement needs?
You can visit the Garden Centre at RONA or Sherwin-Williams, which are close by and offer gardening and building supplies respectively.
Are there nearby hotels if I need accommodation near Home & Garden RONA Kingston?
Yes, there are nearby accommodations including Seven Oakes Motel and Travelodge Hotel Kingston Lasalle, ideal for visitors needing a place to stay.