Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,703 reviews
5 stars
1,531
4 stars
130
3 stars20
2 stars4
1 star18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the excellent and friendly customer service from both sales and delivery staff.
Delivery Experience
The delivery service was frequently described as efficient, professional, and courteous, with many noting the careful handling of items.
Communication
The tracking system and proactive communication regarding delivery times were highlighted as very helpful by multiple customers.
Product Satisfaction
Overall satisfaction with the products purchased was high, with many customers expressing happiness with their selections.
- SNSaif Niss1 day ago1.0I bought a mattress which cost me about 1800 dollars .. You expect quality. You get disappointment. The mattress failed fast. It sagged early. Support disappeared. You wake up sore every day. Your back hurts. Your sleep gets worse. The surface feels uneven. One spot sinks. Another feels hard. You turn all night. You never rest. Materials feel cheap. The edges collapse when you sit. The fabric wears fast. This looks old after a short time. Now it has a big hole. The damage makes it unusable. I contacted the company for a replacement. They refused. They blamed the warranty label. The tag was missing. They used that excuse to deny replacement. No help. No solution. Customer service wastes your time. Replies take days. You feel ignored. You pay premium money. You get a broken mattress and no support. Do not buy this mattress. .. just to be fair (caramella.) The branch's agent which I bought it from her. She was amazing and she did everything to help me but she couldn't either. Just because I didn't have the tag.Labour, which was attached to the mattress.When I bought it, I probably threw it without paying attention
- JVJohn Volpe2 days ago5.0The delivery staff showed up well within the time promised. They were very efficient, friendly and professional. The delivery was done quickly and the packaging taken away. Very satisfied customer!
- SPStephen PogorskiJan 6, 20265.0Very good delivery service. On time, polite and helpful.
- RSRod SEAWJan 4, 20265.0The manager Janice was very helpful and went above and beyond to solve my issue. Definitely recommend this store specially Janice.
- DPDavid PongDec 31, 20255.0confirmed the time, called before they showed up. Delivered to front door.
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
The return policy varies by item. Refer to the Satisfaction Guarantee page on our website for complete details.
Does The Brick Mattress Store offer a price match guarantee?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and receive a refund at The Brick Mattress Store?
Yes, orders can be cancelled and refunded at any Brick location prior to delivery or pickup. Refunds are made to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my product at The Brick Mattress Store?
You can add an extended warranty during purchase online or in-store, or within 30 days after delivery by visiting a store. Options are available during online checkout; consult a sales consultant or visit our Warranties page for details.
What are the operating hours of The Brick Mattress Store?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, Sunday 11:00 to 17:00, with holiday hours available. Check specific dates for exceptions.
What brands of mattresses does The Brick Mattress Store carry?
We offer top brands including Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns and Foster, and more for a variety of comfort preferences.
What payment options are accepted at The Brick Mattress Store?
We accept American Express, Cash, Financing, Mastercard, and Visa payments.
What pickup and delivery services does The Brick Mattress Store offer?
We offer curbside pickup, home delivery, and no-contact delivery services for customer convenience and safety.
What nearby restaurants can I visit before or after shopping at The Brick Mattress Store?
Nearby dining options include Cora restaurants and Cora's for breakfast and brunch, Wild Wing Restaurants for American food and wings, Tim Hortons for coffee, and fast-food chains like Burger King Canada, Wendy's, and Pizza Hut.
Are there other useful nearby services close to The Brick Mattress Store?
Yes, nearby services include Allstate Insurance agencies for various insurance needs, CPR Cell Phone Repair Etobicoke for electronics repair, Li Family Dental for dental care, and Ontario 1 Restoration for home improvement.