Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
1,638 reviews
5 stars
1,472
4 stars
126
3 stars19
2 stars4
1 star17
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the fast, friendly, and professional service from both sales and delivery teams.
Delivery Efficiency
Most reviews highlighted timely and efficient delivery, with many customers noting the professionalism and politeness of the delivery personnel.
Customer Support
Several customers mentioned exceptional customer service, particularly from sales staff who were helpful without being pushy.
Product Satisfaction
Customers expressed high satisfaction with their purchases, noting the quality and comfort of the furniture.
Communication
Many reviews appreciated the clear communication regarding delivery times and updates throughout the purchasing process.
- OOO.W1 day ago5.0Smooth and seamless process from start to finish. On time, communicated with us, professional and quick to assemble our bed frame and take our old mattress. Impressed with the Brick, we will be ordering from them again!
- MBMarek Hi and BYe5 days ago5.0Amazing helpers like Golden people! God bless them they helped even though they didn't have to! Mr. Nera 6ft3 carried the mattress on his back and even helped lowering the feet when he didn't have to due to his contract but helped out of the kindness of his beautiful heart! God bless him and his partner who both helped with the mattress and lowering feet of bed frame.
- CSCole Van SantenNov 15, 20255.0The delivery guys were great. 5 stars for them. But there was a burn hole on one of the sides of the sofa that I didn’t notice right away so I sent them a picture right when they were leaving and they said they would upload it to the app and someone from the Brick would call me soon to take care of it. Fingers crossed they replace this piece ASAP as it was a very big purchase and I’m obviously not too happy that there is a burn hole in the one side of the sofa upon arrival. Thank you.
- DHDianne HusbandsNov 14, 20255.0From in-store purchase to final delivery staff were professional, thoughtful and kind. Merchandise was delivered on time, undamaged, and carefully placed in the home. Thank you!
- KRK.C. RoweNov 8, 20255.0I purchased a couch and marching chair recently. They had exactly what I wanted, which was no easy feat. Cup holders on the side, recliners, suede material in gray and head recliners on the recliners! Perfect. The customer service I received was fabulous. Not only did they find what I wanted, they ensures I got a better price and the delivery into the spot I wanted the items! I'll be going back.
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
The return policy varies by item. Refer to the Satisfaction Guarantee page on our website for complete details.
Does The Brick Mattress Store offer a price match guarantee?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and receive a refund at The Brick Mattress Store?
Yes, orders can be cancelled and refunded at any Brick location prior to delivery or pickup. Refunds are made to the original payment method; deposits on special orders are non-refundable.
How can I add an extended warranty to my product at The Brick Mattress Store?
You can add an extended warranty during purchase online or in-store, or within 30 days after delivery by visiting a store. Options are available during online checkout; consult a sales consultant or visit our Warranties page for details.
What are the operating hours of The Brick Mattress Store?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, Sunday 11:00 to 17:00, with holiday hours available. Check specific dates for exceptions.
What brands of mattresses does The Brick Mattress Store carry?
We offer top brands including Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns and Foster, and more for a variety of comfort preferences.
What payment options are accepted at The Brick Mattress Store?
We accept American Express, Cash, Financing, Mastercard, and Visa payments.
What pickup and delivery services does The Brick Mattress Store offer?
We offer curbside pickup, home delivery, and no-contact delivery services for customer convenience and safety.
What nearby restaurants can I visit before or after shopping at The Brick Mattress Store?
Nearby dining options include Cora restaurants and Cora's for breakfast and brunch, Wild Wing Restaurants for American food and wings, Tim Hortons for coffee, and fast-food chains like Burger King Canada, Wendy's, and Pizza Hut.
Are there other useful nearby services close to The Brick Mattress Store?
Yes, nearby services include Allstate Insurance agencies for various insurance needs, CPR Cell Phone Repair Etobicoke for electronics repair, Li Family Dental for dental care, and Ontario 1 Restoration for home improvement.