Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
507 reviews
5 stars
399
4 stars
47
3 stars
17
2 stars
8
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout the purchasing process.
Delivery Experience
While some customers reported issues with delivery delays, others highlighted the professionalism and friendliness of the delivery team.
Product Quality
Customers expressed satisfaction with the quality of the furniture and appliances purchased, often noting good deals and value for money.
Sales Staff
Several sales associates, particularly Shawn, Tara, and Montana, received specific commendations for their exceptional service and product knowledge.
Mixed Experiences
A few customers reported negative experiences, particularly regarding customer support and warranty issues, indicating inconsistency in service.
- LLLouise LienJan 4, 20265.0This is the 4th time I've purchased from the Brick in Collingwood. They are amazing there, the customer service goes above and beyond. I always get the best deals and they have always worked within my budget!!! This will continue to be my go to furniture store!!!
- BKBrian KemsleyDec 21, 20255.0Got everything we neeeded.
- TTTiffDec 7, 20253.0Love the dining set I purchased and service was good for the most part.. but they had trouble price matching their own ad. I purchased a set at $799 and then saw it listed at Brick for $689 the day before I was scheduled to pick it up.. after 10 mins and 3 different staff members later I was only reimbursed $68. Not sure how that works but regardless - the table set is very nice and im happy with it.
- KGKelly GaleNov 30, 20255.0I had the most wonderful experience with The Brick in Collingwood. I was moving into a new home recently and had the pleasure of working with Sean at the Collingwood location. He was so kind, helpful and knowledgeable and helped me select the right washer/dryer and oven for me! The service was absolutely over the top including great communication both with Sean and the team in the office arranging delivery. Such a great experience! I have since actually recommended this location to so many people.
- NSNick StefanoNov 29, 20255.0I had the best experience in this store dealing with Shannon Royal, Very helpful in deciding and she also tried helping me in savings on the items from the store. No pressure and no hassle. I definitely recommend anyone going to the location in Collingwood area to speak with her first because she cares. Thanks again Shannon.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Please check the Satisfaction Guarantee page on our website for details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price within 30 days of pick up or delivery from The Brick or competitors, The Brick will refund the difference. Conditions apply.
Can I cancel my order and get a refund?
Yes, orders can be canceled and refunded before product delivery or pick up, either online or in store. Refunds are made via the original payment method, with some conditions for deposits on special orders.
What are The Brick Collingwood store hours?
The store is open Monday to Friday 10:00 AM to 6:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM. Holiday hours may vary.
What brands does The Brick carry?
The Brick carries a wide range of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, Tempur-Pedic, JBL, Amazon, and many more.
What types of products can I find at The Brick?
You can find furniture, mattresses, appliances, home electronics, and related items like sofas, dining tables, washers, dryers, TVs, and patio furniture.
What pickup and delivery services are available at The Brick?
The Brick offers curbside pickup, home delivery, and no-contact delivery services.
What are the pickup hours at The Brick Collingwood?
Pickup is available Monday to Friday from 12:00 PM to 6:00 PM, Saturday 10:00 AM to 6:00 PM, and Sunday 11:00 AM to 5:00 PM.
What nearby furniture and appliance stores can I visit around The Brick Collingwood?
Nearby, you can visit Foley's Furniture & Appliances and Chatterson's Furniture and Appliances for additional furniture and appliance options.
What automotive services are near The Brick Collingwood?
Several car dealers and automotive services are nearby including Collingwood Toyota, Collingwood Nissan, Blue Mountain Honda, and Lewis Motor Sales Inc.
Are there any community or event venues near The Brick Collingwood?
Yes, The Larder & Lounge offers concert and event planning services, and the World Worship Revival Centre provides community services nearby.