Business Details
About
Mattress StoreFurniture StoreHome Goods StoreBedroom Furniture Store
Elevate your sleep at The Brick Mattress Store. Embark on a journey of comfort as you explore our curated selection of top-tier brands, all conveniently available in your neighborhood. Our sleep experts are at your service, ensuring you discover the perfect mattress through our exclusive 180-night trial. Your satisfaction is guaranteed, promising rejuvenating nights and well-rested mornings. Unveil a new era of restful sleep and luxurious comfort with The Brick Mattress Store.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.9
838 reviews
5 stars
778
4 stars
40
3 stars10
2 stars1
1 star9
What are people saying?
AI-generated from recent customer reviews
Delivery Service
Customers consistently praised the delivery team for being professional, efficient, and courteous, often noting their ability to navigate challenging conditions.
Customer Service
Sales associates received high marks for being knowledgeable, friendly, and helpful throughout the purchasing process.
Overall Experience
Many reviews highlighted a smooth and enjoyable shopping experience from start to finish, with customers expressing satisfaction with both products and services.
Communication
Customers appreciated the clear communication regarding delivery times and tracking, contributing to a positive overall experience.
- DBDaryl B1 day ago5.0The man phoned to say he would be here in about five minutes and was, he knocked came right in and put it were I told him to and was done. Excellent service.
- NBNicole Bada2 days ago5.0This is my second time purchasing from the Brick. The first experience was great, they had the product in stock and we were able to bring our appliance home that day. The second time, we had to wait, but the salesperson was upfront about the wait time. Our appliance came way sooner than stated. The delivery team was very polite and quick. The salesman was patient and so helpful. He answered questions and gave his opinion when asked. We did not feel that we were being pushed onto a specific model. Would definitely return for future needs
- PCPauline CJan 4, 20265.0I ordered the Samsung self cleaning stove at the Brick a month before Christmas and I was informed that it was out of stock. After a week before Christmas I started to get worried that it may not arrive but four days before Christmas I got an email that it was ready and would be delivered on the Saturday before Christmas.I was very happy I was able to get my stove and I was able to host Christmas dinner.
- SWSherry WittJan 3, 20265.0Great experience, staff lets you actually look around without the constant hounding bit always near when you are ready to talk about a purchase. Have bought many items from this location, always a good experience.
- KGKatie GreenDec 27, 20255.0The 3 men delivering my couch were friendly, competent and diligent about keeping my floors clean and undamaged. They unpacked it and set it up for me, even going the extra mile and putting felt protectors on for me. This is the third couch I have purchased from the brick. They have a life span of about a decade but for the price that is very good value. There was space on the truck so it was delivered the day after I purchased it. All around very happy!
Frequently Asked Questions About The Brick Mattress Store
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick Mattress Store's return policy?
The return policy varies based on the item purchased. Please check the Satisfaction Guarantee page on their website for full details.
Does The Brick Mattress Store offer a price guarantee?
Yes, if you find the same brand and model at a lower price by The Brick or competitors within 30 days of purchase, they will refund the difference, with some conditions. Full details are on the Price Guarantee page online.
Can I cancel my order and get a refund at The Brick Mattress Store?
Yes, orders can be cancelled by visiting any Brick location before product delivery or pick up. Refunds go back to the original payment method, with some exceptions for cash payments.
What payment options does The Brick Mattress Store accept?
They accept American Express, cash, financing, MasterCard, and Visa.
What are The Brick Mattress Store's hours of operation?
Open Monday to Friday from 10:00 to 21:00, Saturday 10:00 to 18:00, and Sunday 11:00 to 17:00. Special holiday hours may apply.
Does The Brick Mattress Store provide delivery and curbside pickup?
Yes, they offer curbside pickup, delivery, and no-contact delivery services.
What brands of mattresses does The Brick Mattress Store carry?
They carry top brands including Sealy, Serta, Beautyrest, Tempur-Pedic, Simmons, and more.
Are there nearby places to eat around The Brick Mattress Store?
Yes, nearby dining options include Cora’s breakfast and brunch restaurant, Hero Certified Burgers, Bombay Frankies Indian restaurant, and Mamma’s Pizza, perfect for grabbing a meal before or after your visit.
What fitness or wellness spots are near The Brick Mattress Store?
Oxygen Yoga & Fitness North Burlington and LF3 Burlington gym are nearby, great options if you want to combine your shopping trip with a workout or relaxation session.
Are there nearby shops or services customers visiting The Brick Mattress Store can check out?
Nearby you can find Sally Beauty for cosmetics, Dollarama for discount shopping, and IRIS.ca for optical needs, making it convenient to combine your mattress shopping with other errands.