About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
2,492 reviews
5 stars
1,992
4 stars
148
3 stars
63
2 stars30
1 star
259
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of various sales associates, particularly Paramjeet, Kapil, and Surinder, highlighting their patience and knowledge.
Inconsistency
Several reviews pointed out issues with inconsistent information provided by staff, leading to confusion and dissatisfaction regarding pricing and warranty policies.
Positive Experiences
Numerous customers reported great experiences overall, appreciating the smooth purchasing process and the attentiveness of staff.
Training Issues
There were complaints about poor training among some staff members, resulting in unprofessional conduct and incorrect information being given to customers.
- AAAnnesa Abrahim4 days ago5.0Fantastic customer service at The Brick with Paramjeet! He is knowledgeable, easy to deal with, and always makes sure you’re getting a good deal. I’ll definitely keep coming back to him for all my future needs.
- MKmanish kJan 4, 20265.0Kapil Shah and the sales Manager Vikram were very helpful and patient in guiding us through the process of selecting the right furniture. I would definitely recommend them to anyone who is looking to upgrade/ setting up their home furniture.
- ESEl SolomonJan 2, 20261.0I bought a loveseat online and given a delivery date. As the day was approaching, no call. I used their online customer service chat, who appeared to be a bot or some automatic response, who then told me they would be forwarding me to a live agent. Many many minutes later, no agent ever came on. Some advice, select the option that you want to make a purchase and you will be forwarded to a live person immediately. Then to be told that it might take weeks, they don’t know when it will come, but someone will call me when it arrives. What?? I specifically bought because of the availability. So now, I have to take a different day off, who knows when. Very disappointed with this company.
- BDB DDec 15, 20251.0Extremely poor customer service and unprofessional conduct at this location. Sales associate Paramjeet Lamba provided incorrect information during the sale, which later resulted in extra charges being applied to my purchase. When I questioned this, the situation was made worse by supervisors and management who were dismissive, defensive, and rude instead of taking accountability. Staff gave inconsistent explanations for the charge and demonstrated a clear lack of understanding of their own warranty policies. Rather than resolving the issue transparently, management chose to cancel invoices, reprocess payments, and shift explanations when challenged. Approaching supervisors and managers with a legitimate complaint should not result in hostility or blame being redirected at the customer. The overall experience showed poor training, lack of professionalism, and unacceptable customer handling. If you encounter similar issues at this location, I strongly recommend escalating the matter directly to Head Office/Corporate.
- ADA DDec 13, 20251.0I visited The Brick last week and completed a sale with sales associate PARAMJEET LAMBA. We agreed on a price, creating a binding contract. However, when I went to pick up the item, the supervisor MARCIA, along with Paramjeet, canceled our original invoice and created a new one, charging additional fees, claiming it was a “10% deposit customers pay at the time of purchase.” I checked The Brick’s warranty policies and confirmed that no such deposit applies to warranty claims. I escalated the issue, speaking to multiple managers at other GTA locations, all of whom confirmed that 10% deposits only apply to new sales, not warranty claims. I then called the location where I made the purchase and spoke to VIK (manager), who apologized, explaining that both the sales associate and supervisor were unaware of the policies. He admitted that both Paramjeet and Marcia were incorrect and poorly informed. Despite this acknowledgment, no refund has been issued, and nothing has been done to resolve the situation. Because of their errors and lack of knowledge of The Brick’s policies, I now have to return to the store again on Monday to pick up my furniture. In total, I have had to visit this location three times due to their mistakes and poor training. I am extremely upset and disappointed with the service. My advice: avoid this location entirely. Staff are poorly trained, unprofessional, rude, unaware of company policies, and willing to incorrectly charge customers after a sale has been completed.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For complete details, please visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick have a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, The Brick will refund the difference, subject to conditions. Check their Price Guarantee page for full details.
Can I cancel my order and get a refund at The Brick?
Yes, orders can be cancelled and refunded prior to product delivery or pick up. Refunds are issued to the original payment method. Deposits on Special Order items are non-refundable.
How can I add an extended warranty to my purchase at The Brick?
An extended warranty can be added during purchase in store or online. For online orders, you can also visit a store within 30 days after receiving your product to purchase a warranty.
What delivery options does The Brick offer?
The Brick offers Premium Delivery Service in most areas, along with third-party courier shipping and Canada Post services where applicable. No delivery or shipping to the United States currently.
What are The Brick's store hours for pick up?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 10:00 to 19:00, and Sunday from 11:00 to 18:00. Holiday hours may vary.
What payment methods are accepted at The Brick?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa as payment options.
What services are available at The Brick?
The Brick offers delivery, product removal, recycling, warranties and protection plans, installation, assembly, service, and repair.
Are there nearby places of interest when visiting The Brick in Brampton?
Yes, nearby you can find Walmart Canada, a large discount store and electronics retailer; Chop Shop Fine Halal Meat for grocery and meat; and McDonald's Canada for fast food options, which make convenient stops before or after your visit.
How can I reach The Brick in Brampton using nearby transportation or landmarks?
The Brick is located at 24 Coventry Rd in Brampton, near SmartCentres Brampton East and Walmart Brampton East Supercentre, making it easy to access via local roads and recognizable landmarks.